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When trying to access a https site I get an error : renegotiation is not allowed on this SSL socket

Posted

I was trying to access my office webmail with FF 4.0 Beta 7.

Secure Connection Failed

         An error occurred during a connection to webmail.zsassociates.com.

Renegotiation is not allowed on this SSL socket.

(Error code: ssl_error_renegotiation_not_allowed)

 The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
 Please contact the web site owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.

Additional System Details

Sites Affected

https://webmail.zsassociates.com/InternalSite/cert.asp?site_name=dwa

Installed Plug-ins

  • Provides additional functionality on Facebook. See our web site for details.
  • Shockwave Flash 10.1 r102
  • iTunes Detector Plug-in
  • Picasa plugin
  • Next Generation Java Plug-in 1.6.0_22 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Yahoo Application State Plugin version 1.0.0.7
  • 4.0.50917.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 8.2.5
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:2.0b7) Gecko/20100101 Firefox/4.0b7

More Information

Application Basics
Name
Firefox
Version
4.0b7
User Agent
Mozilla/5.0 (Windows NT 6.0; rv:2.0b7) Gecko/20100101 Firefox/4.0b7
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Echofon
1.9.7.2
true
twitternotifier@naan.net
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
Adblock Plus
1.3.1
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
PC Sync 2 Synchronisation Extension
1.0.0.732
false
bkmrksync@nokia.com
DVDVideoSoft Menu
1.0.1
false
{ACAA314B-EEBA-48e4-AD47-84E31C44796C}
Feedback
1.0.3
true
testpilot@labs.mozilla.com
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.google.com/reader/view/#overview-page
browser.startup.homepage_override.buildID
20101104131838
browser.startup.homepage_override.mstone
rv:2.0b7
extensions.lastAppVersion
4.0b7
general.useragent.extra.microsoftdotnet
(.NET CLR 3.5.30729)
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
64100
places.last_vacuum
1287552811
print.print_printer
doPDF v7
print.printer_Microsoft_Office_Document_Image_Writer.print_bgcolor
false
print.printer_Microsoft_Office_Document_Image_Writer.print_bgimages
false
print.printer_Microsoft_Office_Document_Image_Writer.print_command
print.printer_Microsoft_Office_Document_Image_Writer.print_downloadfonts
false
print.printer_Microsoft_Office_Document_Image_Writer.print_edge_bottom
0
print.printer_Microsoft_Office_Document_Image_Writer.print_edge_left
0
print.printer_Microsoft_Office_Document_Image_Writer.print_edge_right
0
print.printer_Microsoft_Office_Document_Image_Writer.print_edge_top
0
print.printer_Microsoft_Office_Document_Image_Writer.print_evenpages
true
print.printer_Microsoft_Office_Document_Image_Writer.print_footercenter
print.printer_Microsoft_Office_Document_Image_Writer.print_footerleft
&PT
print.printer_Microsoft_Office_Document_Image_Writer.print_footerright
&D
print.printer_Microsoft_Office_Document_Image_Writer.print_headercenter
print.printer_Microsoft_Office_Document_Image_Writer.print_headerleft
&T
print.printer_Microsoft_Office_Document_Image_Writer.print_headerright
&U
print.printer_Microsoft_Office_Document_Image_Writer.print_in_color
true
print.printer_Microsoft_Office_Document_Image_Writer.print_margin_bottom
0.5
print.printer_Microsoft_Office_Document_Image_Writer.print_margin_left
0.5
print.printer_Microsoft_Office_Document_Image_Writer.print_margin_right
0.5
print.printer_Microsoft_Office_Document_Image_Writer.print_margin_top
0.5
print.printer_Microsoft_Office_Document_Image_Writer.print_oddpages
true
print.printer_Microsoft_Office_Document_Image_Writer.print_orientation
0
print.printer_Microsoft_Office_Document_Image_Writer.print_pagedelay
500
print.printer_Microsoft_Office_Document_Image_Writer.print_paper_data
9
print.printer_Microsoft_Office_Document_Image_Writer.print_paper_height
11.00
print.printer_Microsoft_Office_Document_Image_Writer.print_paper_size_type
0
print.printer_Microsoft_Office_Document_Image_Writer.print_paper_size_unit
1
print.printer_Microsoft_Office_Document_Image_Writer.print_paper_width
8.50
print.printer_Microsoft_Office_Document_Image_Writer.print_reversed
false
print.printer_Microsoft_Office_Document_Image_Writer.print_scaling
1.00
print.printer_Microsoft_Office_Document_Image_Writer.print_shrink_to_fit
true
print.printer_Microsoft_Office_Document_Image_Writer.print_to_file
false
print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_bottom
0
print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_left
0
print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_right
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print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_top
0
print.printer_doPDF_v7.print_bgcolor
false
print.printer_doPDF_v7.print_bgimages
false
print.printer_doPDF_v7.print_command
print.printer_doPDF_v7.print_downloadfonts
false
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0
print.printer_doPDF_v7.print_edge_left
0
print.printer_doPDF_v7.print_edge_right
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print.printer_doPDF_v7.print_edge_top
0
print.printer_doPDF_v7.print_evenpages
true
print.printer_doPDF_v7.print_footercenter
print.printer_doPDF_v7.print_footerleft
&PT
print.printer_doPDF_v7.print_footerright
&D
print.printer_doPDF_v7.print_headercenter
print.printer_doPDF_v7.print_headerleft
&T
print.printer_doPDF_v7.print_headerright
&U
print.printer_doPDF_v7.print_in_color
true
print.printer_doPDF_v7.print_margin_bottom
0.5
print.printer_doPDF_v7.print_margin_left
0.5
print.printer_doPDF_v7.print_margin_right
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print.printer_doPDF_v7.print_margin_top
0.5
print.printer_doPDF_v7.print_oddpages
true
print.printer_doPDF_v7.print_orientation
0
print.printer_doPDF_v7.print_pagedelay
500
print.printer_doPDF_v7.print_paper_data
9
print.printer_doPDF_v7.print_paper_height
11.00
print.printer_doPDF_v7.print_paper_size_type
0
print.printer_doPDF_v7.print_paper_size_unit
1
print.printer_doPDF_v7.print_paper_width
8.50
print.printer_doPDF_v7.print_reversed
false
print.printer_doPDF_v7.print_scaling
1.00
print.printer_doPDF_v7.print_shrink_to_fit
true
print.printer_doPDF_v7.print_to_file
false
print.printer_doPDF_v7.print_unwriteable_margin_bottom
0
print.printer_doPDF_v7.print_unwriteable_margin_left
0
print.printer_doPDF_v7.print_unwriteable_margin_right
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print.printer_doPDF_v7.print_unwriteable_margin_top
0
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
Mobile Intel(R) 965 Express Chipset Family
Vendor ID
8086
Device ID
2a02
Adapter RAM
Unknown
Adapter Drivers
igdumd32
Driver Version
7.14.10.1295
Driver Date
6-26-2007
Direct2D Enabled
Blocked on your graphics card because of unresolved driver issues.
DirectWrite Enabled
false
GPU Accelerated Windows
0/1

Tanvir Afzal 0 solutions 1 answers

Helpful Reply

What i did really works for me:

  1. go to address bar and type about:config then a popup will ask you for security and click "I will be careful i promise! "
  2. search for "security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref" on the top of the filter text box
  3. Double click on the value that will set the value to "false"

Then go to the page you are having problem. BINGO!!! That works :) Enjoy!!

henwag 0 solutions 1 answers

Helpful Reply

It works, but i had to change the item to TRUE

cor-el
  • Top 10 Contributor
  • Moderator
10779 solutions 97009 answers

See this link for information about 'Renegotiation' (CVE-2009-3555):

You can look at the pref security.ssl.renego_unrestricted_hosts on the about:config page and add the sites that you want to allow to the string value.

Changing that pref to only allow specific web servers is better and safer that allowing global access by setting security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref to true.