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Whenever I install Mozilla Firefox 3.6.12, it says "Extraction Failed, File is Corrupt".

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It started when I noticed that my Yahoo! Mail (It gives me an error message) and my Twitter page (which gives me a blank page) so I asked my professor on how I can fix it, she told me that I might have to re-install the browser, and today I uninstalled everything Firefox, but I made an HTML and a Backup file for my bookmarks.

Even though my Firefox was updated, I downloaded again the latest Firefox Version (which was 3.6.12) and installed it, but it ended up saying 'Extraction Failed, File is Corrupt.' I also tried the Version that is optimized for Yahoo, and it gave me the same response. I also tried installing Mozilla 4, and it also gave me the same response.

I tried installing it to my desktop (this is a notebook I'm using), and still it gives me the same response.

Can anyone help me on this one? Please thank you!

Additional System Details

This started when...

The problem with the Yahoo!Mail and Twitter has been going on 2 weeks ago, but the Extraction Failed issue started today (November 26,2010)

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cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.
You can try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See http://kb.mozillazine.org/Unable_to_save_or_download_files

Question owner

Well, we have 2 Antivirus that is separately installed on 2 units. On my notebook, it's symantec, on our desktop, it's mcafee, is it possible to have the same symptoms on different computers? :0

Recently I saw another page on that shows a direct download to an older version of Firefox, so I'll check that out. ><

I'll also try your answer (even though I don't know how to disable it...) Thank You Very Much! :D