Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 3.6.12 Update (Vista Home Premium) loads some web sites as text, no graphics that IE loads fine and we had no problem on previous FF 3.6.8 so what should we do?

  • 3 replies
  • 39 have this problem
  • Last reply by corwing

more options

We used Firefox version 3.6.8 all this year and everything worked great, web sites displayed properly. But since updating to Firefox 3.6.12, many web sites we use a lot (Amazon, TigerDirect etc) "order" pages and "my account" pages only display a very disjointed text-only, no graphics, no buttons. What is the reason?

Should we just uninstall 3.6.12 and revert to our saved Firefox 3.6.8 ? I thought there were necessary security features in 3.6.12 that we need to use, is that correct?

All Replies (3)

more options
  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

more options

I have this problem, too, but it is random, with random websites.

The weird thing is when it does happen, it's only the initial time I go to that site. When it happens, I just F5 refresh, and the site always then comes up normally.

more options

I had the same problem. It is not a browser issue as it was with any browser I tried. Amazon is issuing a certificate for that day. If your computer's date is off which mine was off about 7 months your pages will not load properly such as Amazon's "My Account". Change your computer's date to correct this problem.