X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Firefox keeps crashing unexpectedly, over 45 times now. I can't figure out why nor how to stop it.

Posted

I have had firefox for years and within the past week it has crashed unexpectedly a lot, over 45 times now. I have uninstalled and reinstalled it, I have used different themes, I've scanned it with my anti-virus several times, I have changed my add-ons and nothing seems to be working.

Additional System Details

Crash ID

a4cee03c-3f37-4544-8ec9-cc25e2101119

Installed Plug-ins

  • np-mswmp
  • Pando Web Installer
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Default Plug-in
  • Shockwave Flash 10.1 r85
  • Office Live Update v1.5
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Java(TM) Platform SE binary
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12 GTB7.0 ( .NET4.0C)

More Information

Application Basics
Name
Firefox
Version
3.6.12
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
1.3.1
false
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Conduit Engine
3.2.3.3
false
engine@conduit.com
Go To Google
0.20
true
{BCC877E7-7F3F-4632-8338-DAEE4475DE35}
Google Toolbar for Firefox
7.0.20100326W
true
{3112ca9c-de6d-4884-a869-9855de68056c}
Java Console
6.0.13
false
{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
Java Console
6.0.15
true
{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
Java Console
6.0.17
false
{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
Java Console
6.0.18
false
{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}
Java Console
6.0.20
false
{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
Skype extension for Firefox
2.2.0.102
false
{B13721C7-F507-4982-B2E5-502A71474FED}
StumbleUpon
3.76
true
{AE93811A-5C9A-4d34-8462-F7B864FC4696}
uTorrentBar Community Toolbar
3.2.3.3
true
{bf7380fa-e3b4-4db2-af3e-9d8783a45bfc}
AVG Safe Search
10.0.0.1151
true
{3f963a5b-e555-4543-90e2-c3908898db71}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.fixup.alternate.enabled
false
browser.history_expire_days.mirror
180
browser.history_expire_days_min
1
browser.places.importDefaults
false
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://www.facebook.com/home.php
browser.startup.homepage_override.mstone
rv:1.9.2.12
dom.max_script_run_time
1800
extensions.lastAppVersion
3.6.12
general.useragent.extra.microsoftdotnet
( .NET4.0C)
javascript.options.showInConsole
true
keyword.URL
http://www.google.com/search?ie=UTF-8&oe=UTF-8&sourceid=navclient&gfns=1&q=
network.cookie.prefsMigrated
true
places.last_vacuum
1289345110
print.print_printer
HP Deskjet F4100 series
print.printer_HP_Deskjet_F4100_series.print_bgcolor
false
print.printer_HP_Deskjet_F4100_series.print_bgimages
false
print.printer_HP_Deskjet_F4100_series.print_command
print.printer_HP_Deskjet_F4100_series.print_downloadfonts
false
print.printer_HP_Deskjet_F4100_series.print_edge_bottom
0
print.printer_HP_Deskjet_F4100_series.print_edge_left
0
print.printer_HP_Deskjet_F4100_series.print_edge_right
0
print.printer_HP_Deskjet_F4100_series.print_edge_top
0
print.printer_HP_Deskjet_F4100_series.print_evenpages
true
print.printer_HP_Deskjet_F4100_series.print_footercenter
print.printer_HP_Deskjet_F4100_series.print_footerleft
&PT
print.printer_HP_Deskjet_F4100_series.print_footerright
&D
print.printer_HP_Deskjet_F4100_series.print_headercenter
print.printer_HP_Deskjet_F4100_series.print_headerleft
&T
print.printer_HP_Deskjet_F4100_series.print_headerright
&U
print.printer_HP_Deskjet_F4100_series.print_in_color
true
print.printer_HP_Deskjet_F4100_series.print_margin_bottom
0.5
print.printer_HP_Deskjet_F4100_series.print_margin_left
0.5
print.printer_HP_Deskjet_F4100_series.print_margin_right
0.5
print.printer_HP_Deskjet_F4100_series.print_margin_top
0.5
print.printer_HP_Deskjet_F4100_series.print_oddpages
true
print.printer_HP_Deskjet_F4100_series.print_orientation
0
print.printer_HP_Deskjet_F4100_series.print_pagedelay
500
print.printer_HP_Deskjet_F4100_series.print_paper_data
1
print.printer_HP_Deskjet_F4100_series.print_paper_height
11.00
print.printer_HP_Deskjet_F4100_series.print_paper_size_type
0
print.printer_HP_Deskjet_F4100_series.print_paper_size_unit
0
print.printer_HP_Deskjet_F4100_series.print_paper_width
8.50
print.printer_HP_Deskjet_F4100_series.print_reversed
false
print.printer_HP_Deskjet_F4100_series.print_scaling
1.00
print.printer_HP_Deskjet_F4100_series.print_shrink_to_fit
true
print.printer_HP_Deskjet_F4100_series.print_to_file
false
print.printer_HP_Deskjet_F4100_series.print_unwriteable_margin_bottom
0
print.printer_HP_Deskjet_F4100_series.print_unwriteable_margin_left
0
print.printer_HP_Deskjet_F4100_series.print_unwriteable_margin_right
0
print.printer_HP_Deskjet_F4100_series.print_unwriteable_margin_top
0
print.printer_HP_officejet_6200_series.print_bgcolor
false
print.printer_HP_officejet_6200_series.print_bgimages
false
print.printer_HP_officejet_6200_series.print_command
print.printer_HP_officejet_6200_series.print_downloadfonts
false
print.printer_HP_officejet_6200_series.print_edge_bottom
0
print.printer_HP_officejet_6200_series.print_edge_left
0
print.printer_HP_officejet_6200_series.print_edge_right
0
print.printer_HP_officejet_6200_series.print_edge_top
0
print.printer_HP_officejet_6200_series.print_evenpages
true
print.printer_HP_officejet_6200_series.print_footercenter
print.printer_HP_officejet_6200_series.print_footerleft
&PT
print.printer_HP_officejet_6200_series.print_footerright
&D
print.printer_HP_officejet_6200_series.print_headercenter
print.printer_HP_officejet_6200_series.print_headerleft
&T
print.printer_HP_officejet_6200_series.print_headerright
&U
print.printer_HP_officejet_6200_series.print_in_color
true
print.printer_HP_officejet_6200_series.print_margin_bottom
0.5
print.printer_HP_officejet_6200_series.print_margin_left
0.5
print.printer_HP_officejet_6200_series.print_margin_right
0.5
print.printer_HP_officejet_6200_series.print_margin_top
0.5
print.printer_HP_officejet_6200_series.print_oddpages
true
print.printer_HP_officejet_6200_series.print_orientation
0
print.printer_HP_officejet_6200_series.print_pagedelay
500
print.printer_HP_officejet_6200_series.print_paper_data
1
print.printer_HP_officejet_6200_series.print_paper_height
11.00
print.printer_HP_officejet_6200_series.print_paper_size_type
0
print.printer_HP_officejet_6200_series.print_paper_size_unit
0
print.printer_HP_officejet_6200_series.print_paper_width
8.50
print.printer_HP_officejet_6200_series.print_reversed
false
print.printer_HP_officejet_6200_series.print_scaling
1.00
print.printer_HP_officejet_6200_series.print_shrink_to_fit
true
print.printer_HP_officejet_6200_series.print_to_file
false
print.printer_HP_officejet_6200_series.print_unwriteable_margin_bottom
0
print.printer_HP_officejet_6200_series.print_unwriteable_margin_left
0
print.printer_HP_officejet_6200_series.print_unwriteable_margin_right
0
print.printer_HP_officejet_6200_series.print_unwriteable_margin_top
0
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.downloads
false
privacy.cpd.downloads
false
privacy.cpd.history
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
true
security.warn_viewing_mixed
false

teiksma 0 solutions 2 answers

It keeps crashing all the time. There is no way top open any URLs of error reports. Only thing I can manage to do is printscreen, and then manually write down crash ids:

bp-244eefcc-07b9-4f2a-a3d6-eb8ad 2011.11.07.10:38 bp-85dc0867-5edb-4f07-8c67-b0764 2011.11.07.10:38 bp-8ec0f22f-2efc-4990-bb11-7d43a 2011.11.07.10:38 bp-5f8043fe-4efe-480e-9463-3eb48 2011.11.07.10:38 bp-98e7cebf-11f2-4bfa-afa3-5caf4 2011.11.07.10:37 bp-49e5ef37-ea5a-4ac2-8345-57ad2 2011.11.07.10:37 bp-0edabf53-a4ca-4784-b535-9863d 2011.11.07.10:32 bp-d2c71279-51e8-4603-8720-fbc23 2011.11.07.10:32 bp-b07cc6a8-3fc0-4069-bf5d-61ce4 2011.11.07.10:32 bp-1fb8f2de-6c6d-4578-ab17-5e785 2011.11.07.10:32 bp-5f417a6b-060b-492c-8357-18f3b 2011.11.07.10:32

It also doesnt matter if I uninstall all plugins, run it in safe mode, make fresh clean install, it all end up the same - crash after few seconds of working. I cant believe there is still no solution after this long time!

teiksma 0 solutions 2 answers

update of crash ids seems there was some problem with those:

bp-d9f23a3f-1325-49ed-933e-e716b2111107 2011.11.07.10:48
bp-dd2f7ed8-2e7a-4477-92ba-7a1d12111107 2011.11.07.10:39
bp-5801e9ca-6444-468f-b3ba-c17d72111107 2011.11.07.10:39
bp-244eefcc-07b9-4f2a-a3d6-eb8ad2111107 2011.11.07.10:38
bp-85dc0867-5edb-4f07-8c67-b07642111107 2011.11.07.10:38
bp-8ec0f22f-2efc-4990-bb11-7d43a2111107 2011.11.07.10:38
bp-5f8043fe-4efe-480e-9463-3eb482111107 2011.11.07.10:38
bp-98e7cebf-11f2-4bfa-afa3-5caf42111107 2011.11.07.10:37
bp-49e5ef37-ea5a-4ac2-8345-57ad22111107 2011.11.07.10:37
bp-0edabf53-a4ca-4784-b535-9863d2111107 2011.11.07.10:32
bp-d2c71279-51e8-4603-8720-fbc232111107 2011.11.07.10:32
bp-b07cc6a8-3fc0-4069-bf5d-61ce42111107 2011.11.07.10:32
bp-1fb8f2de-6c6d-4578-ab17-5e7852111107 2011.11.07.10:32
bp-5f417a6b-060b-492c-8357-18f3b2111107 2011.11.07.10:32

Modified by cor-el

cor-el
  • Top 10 Contributor
  • Moderator
10751 solutions 96757 answers

Can be related to scanning downloaded files (nsDownloadScanner::IsAESAvailable).

See "Disable virus scanning in Firefox preferences - Windows"

divs 0 solutions 1 answers

i downloaded the older version and when i restarted it it found a programme called div x player. i deleted this and bang it works thanks!!!

p.s i was unable to go into tools to do any of the other tips and when i did once the changes that i made just changed back but this worked for me.

Modified by divs

Cheng Wang
  • Administrator
  • Moderator
36 solutions 435 answers

Locking this thread because the original is really really old and the crash from that one is actually no longer happening. Please either start a new thread or find a newer one.

For Firefox 7 and 8, we know of at least to top crashers:

1) The newest version of Java for OSX that Apple pushed out causes Firefox to crash. We're still working on a way to work around this.

2) Trusteer Rapport causes Firefox to crash on startup (or occasionally when visiting certain secure sites). If you don't know if you have Trusteer, it's usually a program provided by banks and other financial institutions.