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padlock icon has an exclamation point on secure websites

Posted

Suddenly, everytime I log into a secure website, the padlock icon has a red exclamation point in it. The message says "Warning, contains unauthenticated content." When I click through to the certificate, it says "This web site does not supply ownership information." Under technical information it says "connection partially encrypted"...

This has never happened before. What is the problem? I can't use my computer for any bills or banking now.

Suddenly, everytime I log into a secure website, the padlock icon has a red exclamation point in it. The message says "Warning, contains unauthenticated content." When I click through to the certificate, it says "This web site does not supply ownership information." Under technical information it says "connection partially encrypted"... This has never happened before. What is the problem? I can't use my computer for any bills or banking now.

Additional System Details

Sites Affected

https://support.mozilla.com/en-US/questions/new?product=desktop&category=d1&search=padlock+icon+has+an+exclamation+point+on+secure+websites&showform=1#question-form

Installed Plug-ins

  • Office Plugin for Netscape Navigator
  • 6.0.12.46
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • ActiveTouch General Plugin Container Version 105
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.0"
  • Default Plug-in
  • Shockwave Flash 10.1 r85
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 1.6.0_22 for Mozilla browsers
  • 4.0.50917.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • BlackBerry WebSL Browser Plug-In
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12 ( .NET CLR 3.5.30729; .NET4.0E)

More Information

kaie 1 solutions 12 answers

Helpful Reply

A web page usually consists of many individual items, such as the page itself, the images shown, plus advanced things as stylesheets, scripts, etc.

If you get the red exclamation mark, it means that one of the individual items was loaded without https/SSL protection.

It you really get this for each https/SSL site you're visiting, that would be a bug in Firefox, and please report back, including a list of example sites.

However, most people see this only for one site, or maybe a couple of sites.

The fix is to contact the webmaster of that site and ask them to fix their site. If a site is supposed to be using secure protocols, but is doing so incomplete, that's a mistake made by the operators of that site.

(Please note that Firefox 4 will no longer show a lock icon at all. This makes it more challenging to notice a site with mixed security, because the new security indicators will simply go away in the mixed scenario.)

A web page usually consists of many individual items, such as the page itself, the images shown, plus advanced things as stylesheets, scripts, etc. If you get the red exclamation mark, it means that one of the individual items was loaded without https/SSL protection. It you really get this for each https/SSL site you're visiting, that would be a bug in Firefox, and please report back, including a list of example sites. However, most people see this only for one site, or maybe a couple of sites. The fix is to contact the webmaster of that site and ask them to fix their site. If a site is supposed to be using secure protocols, but is doing so incomplete, that's a mistake made by the operators of that site. (Please note that Firefox 4 will no longer show a lock icon at all. This makes it more challenging to notice a site with mixed security, because the new security indicators will simply go away in the mixed scenario.)
cor-el
  • Top 10 Contributor
  • Moderator
12014 solutions 111612 answers

As posted above, you shouldn't see it on all sites.

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Troubleshoot Firefox issues using Safe Mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

Other things that need your attention:

Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.

  • Shockwave Flash 10.1 r85

Update the Flash plugin to the latest version.

As posted above, you shouldn't see it on all sites. Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). * Don't make any changes on the Safe mode start window. See: * [[Troubleshooting extensions and themes]] * [[Troubleshooting plugins]] If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears. * Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions. * Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit") ---- Other things that need your attention: Your above posted system details show outdated plugin(s) with known security and stability risks that you should update. *Shockwave Flash 10.1 r85 Update the [[Managing the Flash plugin|Flash]] plugin to the latest version. *http://www.adobe.com/software/flash/about/