Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Firefox will not open any pdf links, it doesn't attempt to load the link, and i just get a white screen.


I cannot open pdf file links. How can I fix this. nothing happens when I click on a pdf link, a new window/tab will open up and it does not attept to load a page, I just get a blank window.

Additional System Details

This happened

Every time Firefox opened

This started when...


Installed Plug-ins

  • Runs Java applets using the latest installed versions of Java. For more information: Java Embedding Plugin. Run version test: Java Information.
  • Gecko default plugin
  • npmnqmp 071701000001
  • http://www.facebook.com/fbplugin/
  • Java 1.3.1 Plug-in
  • iPhoto6
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Adobe Acrobat and Reader Plug-in for Web Browsers, Version 7.0.9
  • 1.0.30715
  • Shockwave Flash 10.0 r32
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.


  • User Agent: Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.4; en-US; rv: Gecko/20100914 Firefox/3.6.10

More Information

David 0 solutions 1 answers

I have also suffer this problem for a while. Today I tried deactivating extension 'PDF Download' . I restarted the browser ... and the problem is OVER.


shockburner 0 solutions 1 answers

I had this problem and managed to fix it.

I went to the "Add-ons Manager" in Firefox then to the "Plugins" tab. I then disabled the Adobe Acrobat plugin and all other pdf plugins. This fixed my problems.