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why am I getting this message: 403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied?

Posted

I just tried to access a website that I regularly access several times a day. However, this evening I received the following message: 403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied.

I have never seen this before, and have no idea what it means, or how to access the site. Does it have anything to do with my security settings? Help. I belong to the site, and need to access it.

Additional System Details

This happened

Just once or twice

This started when...

today, Oct. 26, 2010

Installed Plug-ins

  • Shockwave Flash 10.1 r85
  • Office Plugin for Netscape Navigator
  • Google Gadget Plugin 5.7.712.19360
  • 1.9.0009.0
  • ActiveTouch General Plugin Container Version 103
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.0"
  • Default Plug-in
  • Provides additional functionality on Facebook. See our web site for details.
  • iTunes Detector Plug-in
  • GEPlugin
  • Next Generation Java Plug-in 1.6.0_22 for Mozilla browsers
  • 4.0.50917.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.11) Gecko/20101012 Firefox/3.6.11 ( .NET CLR 3.5.30729)

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10776 solutions 96960 answers

Do you need to login to access that website?

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Question owner

I am just trying to get to the website itself. Then, I could at least attempt to log in. The site in question is: http://www.authonomy.com. I appreciate any help you can give.