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mailto function does not work

Posted

Whenever I click on a mailto: link, either nothing happens or, in some instances, a new blank tab will appear. I have Outlook set as my email client, and the program is running. Other browsers, IE and Chrome, link out to Outlook just fine, only Firefox (3.6.11) has this problem.

Additional System Details

This happened

Every time Firefox opened

Installed Plug-ins

  • Office Plugin for Netscape Navigator
  • Adobe PDF Plug-In For Firefox and Netscape 8.2.5
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 10.1 r85
  • 4.0.50917.0
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Updater pluginhttp://pack.google.com/
  • Google Update
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.11) Gecko/20101012 Firefox/3.6.11

More Information

Application Basics
Name
Firefox
Version
3.6.11
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Biobar
2.0.1
false
{3e559c3c-4aad-4168-bd47-e1056298df8e}
Download Statusbar
0.9.7.2
false
{D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}
DownloadHelper
4.8.1
false
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
FireShot
0.85
false
{0b457cAA-602d-484a-8fe7-c1d894a011ba}
Gmail Manager
0.6
false
{582195F5-92E7-40a0-A127-DB71295901D7}
Java Console
6.0.11
true
{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
Java Console
6.0.15
true
{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
Java Console
6.0.17
true
{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
Java Console
6.0.19
true
{CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA}
Java Console
6.0.22
true
{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days
7
browser.history_expire_days.mirror
7
browser.history_expire_days_min
5
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://nytimes.com/
browser.startup.homepage_override.mstone
rv:1.9.2.11
dom.disable_open_during_load
false
dom.max_chrome_script_run_time
0
extensions.lastAppVersion
3.6.11
network.cookie.prefsMigrated
true
network.http.proxy.version
1.0
network.protocol-handler.expose.mailto
true
network.protocol-handler.external.mailto
false
places.last_vacuum
1282936128
print.print_printer
Phaser 8560DN-5 PS
print.printer_GreenPrint_PDF.print_bgcolor
true
print.printer_GreenPrint_PDF.print_bgimages
true
print.printer_GreenPrint_PDF.print_command
print.printer_GreenPrint_PDF.print_downloadfonts
false
print.printer_GreenPrint_PDF.print_edge_bottom
0
print.printer_GreenPrint_PDF.print_edge_left
0
print.printer_GreenPrint_PDF.print_edge_right
0
print.printer_GreenPrint_PDF.print_edge_top
0
print.printer_GreenPrint_PDF.print_evenpages
true
print.printer_GreenPrint_PDF.print_footercenter
print.printer_GreenPrint_PDF.print_footerleft
print.printer_GreenPrint_PDF.print_footerright
print.printer_GreenPrint_PDF.print_headercenter
print.printer_GreenPrint_PDF.print_headerleft
&U
print.printer_GreenPrint_PDF.print_headerright
&D
print.printer_GreenPrint_PDF.print_in_color
true
print.printer_GreenPrint_PDF.print_margin_bottom
0.5
print.printer_GreenPrint_PDF.print_margin_left
0.400000005960464
print.printer_GreenPrint_PDF.print_margin_right
0.400000005960464
print.printer_GreenPrint_PDF.print_margin_top
0.5
print.printer_GreenPrint_PDF.print_oddpages
true
print.printer_GreenPrint_PDF.print_orientation
0
print.printer_GreenPrint_PDF.print_pagedelay
500
print.printer_GreenPrint_PDF.print_paper_data
1
print.printer_GreenPrint_PDF.print_paper_height
11.00
print.printer_GreenPrint_PDF.print_paper_size_type
0
print.printer_GreenPrint_PDF.print_paper_size_unit
0
print.printer_GreenPrint_PDF.print_paper_width
8.50
print.printer_GreenPrint_PDF.print_reversed
false
print.printer_GreenPrint_PDF.print_scaling
0.80
print.printer_GreenPrint_PDF.print_shrink_to_fit
false
print.printer_GreenPrint_PDF.print_to_file
false
print.printer_GreenPrint_PDF.print_unwriteable_margin_bottom
0
print.printer_GreenPrint_PDF.print_unwriteable_margin_left
0
print.printer_GreenPrint_PDF.print_unwriteable_margin_right
0
print.printer_GreenPrint_PDF.print_unwriteable_margin_top
0
print.printer_Phaser_8560DN-5_PS.print_bgcolor
true
print.printer_Phaser_8560DN-5_PS.print_bgimages
true
print.printer_Phaser_8560DN-5_PS.print_command
print.printer_Phaser_8560DN-5_PS.print_downloadfonts
false
print.printer_Phaser_8560DN-5_PS.print_edge_bottom
0
print.printer_Phaser_8560DN-5_PS.print_edge_left
0
print.printer_Phaser_8560DN-5_PS.print_edge_right
0
print.printer_Phaser_8560DN-5_PS.print_edge_top
0
print.printer_Phaser_8560DN-5_PS.print_evenpages
true
print.printer_Phaser_8560DN-5_PS.print_footercenter
print.printer_Phaser_8560DN-5_PS.print_footerleft
print.printer_Phaser_8560DN-5_PS.print_footerright
print.printer_Phaser_8560DN-5_PS.print_headercenter
print.printer_Phaser_8560DN-5_PS.print_headerleft
&U
print.printer_Phaser_8560DN-5_PS.print_headerright
&D
print.printer_Phaser_8560DN-5_PS.print_in_color
true
print.printer_Phaser_8560DN-5_PS.print_margin_bottom
0.5
print.printer_Phaser_8560DN-5_PS.print_margin_left
0.400000005960464
print.printer_Phaser_8560DN-5_PS.print_margin_right
0.400000005960464
print.printer_Phaser_8560DN-5_PS.print_margin_top
0.5
print.printer_Phaser_8560DN-5_PS.print_oddpages
true
print.printer_Phaser_8560DN-5_PS.print_orientation
0
print.printer_Phaser_8560DN-5_PS.print_pagedelay
500
print.printer_Phaser_8560DN-5_PS.print_paper_data
1
print.printer_Phaser_8560DN-5_PS.print_paper_height
11.00
print.printer_Phaser_8560DN-5_PS.print_paper_size_type
0
print.printer_Phaser_8560DN-5_PS.print_paper_size_unit
0
print.printer_Phaser_8560DN-5_PS.print_paper_width
8.50
print.printer_Phaser_8560DN-5_PS.print_reversed
false
print.printer_Phaser_8560DN-5_PS.print_scaling
0.80
print.printer_Phaser_8560DN-5_PS.print_shrink_to_fit
true
print.printer_Phaser_8560DN-5_PS.print_to_file
false
print.printer_Phaser_8560DN-5_PS.print_unwriteable_margin_bottom
0
print.printer_Phaser_8560DN-5_PS.print_unwriteable_margin_left
0
print.printer_Phaser_8560DN-5_PS.print_unwriteable_margin_right
0
print.printer_Phaser_8560DN-5_PS.print_unwriteable_margin_top
0
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.offlineApps
true
privacy.cpd.siteSettings
true
privacy.item.offlineApps
true
privacy.popups.showBrowserMessage
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.promptOnSanitize
false
privacy.sanitize.sanitizeOnShutdown
true
security.enable_ssl2
true
security.enable_tls
false
security.warn_viewing_mixed
false

Question owner

Outlook is already set up as my default program for e-mail, both for Firefox and my System. All other browsers can do the mailto link out trick with no problem. My recent update may be corrupted/damaged or some setting is wrong.

cor-el
  • Top 10 Contributor
  • Moderator
10776 solutions 96959 answers

Helpful Reply

Did you check the Mailto settings in Tools > Options > Applications ?


You can look at the network.protocol-handler.external.mailto prefs on the about:config page.
If network.protocol-handler.external.mailto prefs are user set (bold) then right-click and Reset them to the default value.

To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website.
If you see a warning then you can confirm that you want to access that page.

Steve to the H 0 solutions 1 answers

Helpful Reply

"Did you check the Mailto settings in Tools > Options > Applications ?

You can look at the network.protocol-handler.external.mailto prefs on the about:config page. If network.protocol-handler.external.mailto prefs are user set (bold) then right-click and Reset them to the default value.

To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website. If you see a warning then you can confirm that you want to access that page.


'This worked great! This issue was pissing me off, I was familiar with about:config page but this shit had me stumped! Thanks cor-el '

clintondyches 0 solutions 6 answers

Yes, I'm having this problem, too. But I'm on a Mac, running Lion and Firefox 11. My mailto client is set to Outlook (in Office 2011 for Mac) yet Firefox just opens a blank tab. In Firefox 10.x, it tried to open my gmail account. What's up - all my settings are correct, yet my mailto client is simply ignored: opening the blank tab.

jonadelman 0 solutions 10 answers

You know, my problem is that the Mailto icon in Options>Applications is that funky unrecognized icon. it's not that it's not there, or that it's not set, it's totally unrecognized. A bunch of other applications are also unrecognized, like irc, ircs, magnet and webcal. Also, most of the files in my profile folder are unrecognizable too. What's the story? What I gotta do?

clintondyches 0 solutions 6 answers

network.protocol-handler.external.mailto

Hey - that worked! I've been asking this question for months and now finally found an answer. Thanks so very much! It works on a Mac running Lion, Firefox 11, and Outlook, at least. No more trying to load GMAIL or opening blank tabs. I owe you a latte, my friend.

b53fj 0 solutions 2 answers

I've tried everything - fixed the 'network.protocol-handler.external.mailto' thingie and still didn't work. BTW, in my 'Tools > Options > Applications' I don't have Gmail - just Googlemail - I suppose it's the same thing? Anyway Googlemail doesn't work. Tried 'Use handlemailto' which uses "GmailDefaultMaker.exe" and it worked!!

clintondyches 0 solutions 6 answers

What OS are you running? Are you running Firefox 12? The "about:config" - "network.protocol-handler.external.mailto" was set to bold (false) and I just double-clicked it, setting it to "true" and my mailto opens Outlook all the time now.

b53fj 0 solutions 2 answers

I'm running W7 and Waterfox 11.0 (the 64bit version of Firefox). When I was using FFox 11.0 I had "network.protocol-handler.external.mailto" true, didn't work - changed to false, still didn't work. Same in Waterfox. It seems the 'Use handlemailto' which uses "GmailDefaultMaker.exe" was the only way I could fix it and this was a 'now I'll try anything' last ditch lucky guess that worked. Pure luck and guesswork but it works now. I've tried everything I've ever seen on these forums (fora?) and nothing else worked for me.

D'Arcy Cain 0 solutions 1 answers

I found a solution. It's sort of a "hold your nose the right way" solution but it worked for me when everything else failed. I went into preferences => applications and found the mailto entry. It was set to "Thunderbird (default)" but that wasn't working. I then set it to always ask. The next time I hit a mailto link it asked and I told it to use Thunderbird and remember my choice. After that FF worked the way I expected.