Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox won't load any pages

somepilotguy
somepilotguy
more options

I've used Firefox on my laptop for a number of years without issue. I've routinely updated the program when notified of upgrades (current version is 3.6.11, can't exactly remember when I updated). I use my laptop both at home (cable broadband) and at school (wireless network). A few days ago I had the browser open when I took the laptop to school. I believe everything was fine when I first booted up the system but I might be misremembering and it may have occurred as soon as awoke the laptop. The browser was locked up so I closed it expecting an easy restart. When I restarted the browser it wouldn't to load any of the multiple pages I had previously opened. I confirmed internet access with Outlook and IE. I have un-installed and reinstalled Firefox two or three times and it still fails to load whatever page I throw at it (NYT, WaPo, Google, etc). I know I have internet access. I went through the process of checking the Firewall and added Firefox to the list. Why it wan't there already I don't know. I am using Chrome as an interim browser and it isn't on the list (?) I am unsure of other info I found when looking over the firewall settings so I may have a bigger problem than just Firefox loading pages. Your help is appreciated.

I've used Firefox on my laptop for a number of years without issue. I've routinely updated the program when notified of upgrades (current version is 3.6.11, can't exactly remember when I updated). I use my laptop both at home (cable broadband) and at school (wireless network). A few days ago I had the browser open when I took the laptop to school. I believe everything was fine when I first booted up the system but I might be misremembering and it may have occurred as soon as awoke the laptop. The browser was locked up so I closed it expecting an easy restart. When I restarted the browser it wouldn't to load any of the multiple pages I had previously opened. I confirmed internet access with Outlook and IE. I have un-installed and reinstalled Firefox two or three times and it still fails to load whatever page I throw at it (NYT, WaPo, Google, etc). I know I have internet access. I went through the process of checking the Firewall and added Firefox to the list. Why it wan't there already I don't know. I am using Chrome as an interim browser and it isn't on the list (?) I am unsure of other info I found when looking over the firewall settings so I may have a bigger problem than just Firefox loading pages. Your help is appreciated.

All Replies (1)

somepilotguy
somepilotguy Question owner
more options

Not a reply but an update to my first posting. The problem fixed itself after about a month or so. Everything just returned to normal and Firefox worked again. Unfortunately the story continues. After a couple weeks of working the symptoms reoccurred and I was again without the use of Firefox. Pause - - - - but the story continues. I got fed up as I was writing this very update and I tried again for the countless time to find a solution. And the good news is I did and Firefox is again working. It turns out that I had always checked the MS Windows firewall which reflected that Firefox had access to the web. I never thought to check my antivirus program suite. It of course also has a firewall through which Firefox was for some reason not allowed. Once I gave Firefox access the problem was solved. I don't know why I had never thought of this. I am embarrassed to admit it but I hope this may help others.