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I get links to download software such as an update to Norton update, or to download up an upgrade and the link is not getting connected. I get a new blank tab or simply a done note without the familiar install/run, etc messages. what's going on?

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I get links to download software such as an update to Norton update, or to download up an upgrade and the link is not getting connected. I get a new blank tab or simply a done note without the familiar install/run, etc messages. what's going on?