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I cannot use ITV player, it says I need to turn off ad blocking - how do I do this? It only began after latest update of Firefox installed.

Posted

I have tried to watch programmes on ITV player, which I have successfully done in the past, but now it tells me it cannot find the video and that I need to turn off ad blocking on my computer. I went into options, but could not find anything about ad blocking. I added www.itv.com to the exceptions list for pop up windows, but this has not helped. The problem only began after the latest update of Firefox was installed. I have never had any problem before. How can I get ITV player back, please.

Additional System Details

Sites Affected

http://www.itv.com/itvplayer

Installed Plug-ins

  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Default Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 10.1 r85
  • iTunes Detector Plug-in
  • GEPlugin
  • Next Generation Java Plug-in 1.6.0_21 for Mozilla browsers
  • 4.0.50917.0
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NPWLPG
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10

More Information

Application Basics
Name
Firefox
Version
3.6.10
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Update Service
1.2
true
updater@foxstart.com
Kaspersky URL Advisor
9.0.0.736
true
linkfilter@kaspersky.ru
Java Console
6.0.21
true
{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
Modified Preferences
Name
Value
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.google.com/ig
browser.startup.homepage_override.mstone
rv:1.9.2.10
extensions.lastAppVersion
3.6.10
network.cookie.prefsMigrated
true
places.last_vacuum
1285456670
print.print_printer
HP Color LaserJet CM1312 MFP Series PCL 6 (wireless)
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_bgcolor
false
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_bgimages
false
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_command
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_downloadfonts
false
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_edge_bottom
0
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_edge_left
0
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_edge_right
0
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_edge_top
0
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_evenpages
true
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_footercenter
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_footerleft
&PT
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_footerright
&D
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_headercenter
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_headerleft
&T
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_headerright
&U
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_in_color
true
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_margin_bottom
0.5
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_margin_left
0.5
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_margin_right
0.5
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_margin_top
0.5
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_oddpages
true
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_orientation
0
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_pagedelay
500
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_paper_data
9
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_paper_height
11.00
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_paper_size_type
0
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_paper_size_unit
1
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_paper_width
8.50
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_reversed
false
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_scaling
1.00
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_shrink_to_fit
true
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_to_file
false
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_unwriteable_margin_bottom
0
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_unwriteable_margin_left
0
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_unwriteable_margin_right
0
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6.print_unwriteable_margin_top
0
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_bgcolor
false
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_bgimages
false
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_command
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_downloadfonts
false
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_edge_bottom
0
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_edge_left
0
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_edge_right
0
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_edge_top
0
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_evenpages
true
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_footercenter
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_footerleft
&PT
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_footerright
&D
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_headercenter
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_headerleft
&T
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_headerright
&U
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_in_color
true
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_margin_bottom
0.5
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_margin_left
0.5
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_margin_right
0.5
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_margin_top
0.5
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_oddpages
true
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_orientation
0
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_pagedelay
500
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_paper_data
9
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_paper_height
11.00
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_paper_size_type
0
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_paper_size_unit
1
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_paper_width
8.50
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_reversed
false
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_scaling
1.00
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_shrink_to_fit
true
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_to_file
false
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_unwriteable_margin_bottom
0
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_unwriteable_margin_left
0
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_unwriteable_margin_right
0
print.printer_HP_Color_LaserJet_CM1312_MFP_Series_PCL_6_(wireless).print_unwriteable_margin_top
0
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
security.warn_viewing_mixed.show_once
false

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