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is my user name the same as my email address?

jaypea69
jaypea69
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i get a login failure, user name not found, error message, and i've been working on this for three hours!

i get a login failure, user name not found, error message, and i've been working on this for three hours!

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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See /questions/757241

Michael Verdi
Michael Verdi
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Firefox Home doesn't work with *new* Firefox Sync accounts created with Sync 1.5 (released Oct. 6, 2010). Trying to log in to Firefox Home with these accounts will result in a "Login Failure User Name Not Found" error. We know this is not ideal to say the least. This will be fixed in the next version of Firefox Home (1.0.3) which is currently waiting for approval in the App Store.

New Firefox Home users, will need to use Sync 1.4.4 which can be downloaded here https://addons.mozilla.org/en-us/firefox/downloads/file/96423/firefox_sync-1.4.4-fx+fn+sm.xpi?src=version-history&confirmed=1

Once you install Sync 1.4.4 you'll need to create a new Sync account and complete the initial sync again.

Michael Verdi
Michael Verdi
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Firefox Home 1.0.3 is in the App Store now. This fixes all of the login issues with accounts created with Sync 1.5.