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master password for the Software Security Device shows multiple windows


When I launch firefox the security window pops up asking for the following:

Please enter the master password for the Software Security Device.

Everything works fine except I get, as of today, four of these windows. I have to close them all out except for one to enter my security password. Once I do that everything works ok.

Is there a way to fix this so multiple windows don't pop up asking for the same thing? I just need the one security window asking for the master password.

Additional System Details

This happened

Every time Firefox opened

This started when...

Long time but recently a fourth window started popping up.

Installed Plug-ins

  • Office Plugin for Netscape Navigator
  • np-mswmp
  • 1.7.0069.3
  • ActiveTouch General Plugin Container Version 105
  • Default Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.4"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 10.1 r82
  • Google Update
  • iTunes Detector Plug-in
  • Picasa plugin
  • Next Generation Java Plug-in 1.6.0_21 for Mozilla browsers
  • Yahoo Application State Plugin version
  • 4.0.50917.0
  • Office Live Update v1.5
  • Google Updater pluginhttp://pack.google.com/


  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv: Gecko/20100401 Firefox/3.6.3 ( .NET CLR 3.5.30729; .NET4.0E)

More Information

  • Top 10 Contributor
  • Moderator
10744 solutions 96670 answers

Asking multiple times for the master password will be fixed in Firefox 4.

This can happen if you reopen tabs via session restore and you have saved a name and password for the site in a tab and there is a log in form.

StartupMaster: https://addons.mozilla.org/firefox/addon/9808

Bill Roberts 0 solutions 1 answers

Helpful Reply

Upgraded to Firefox 4.0 and it still happens.