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can't find my secret phrase

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I have been trying to setup Firefox Sync but have made a mess of it. I don't remember setting a "secret phrase" but it thinks I did and I don't have a clue what is was. I want to do my initial sync and set up a second computer but can't logon to the Sync server. I tried an uninstall/reinstall but when I tried to start over, it wouldn't let me use my origianl account name. Can't I delete the original account/data and start over? What should I do? Help, please.

I have been trying to setup Firefox Sync but have made a mess of it. I don't remember setting a "secret phrase" but it thinks I did and I don't have a clue what is was. I want to do my initial sync and set up a second computer but can't logon to the Sync server. I tried an uninstall/reinstall but when I tried to start over, it wouldn't let me use my origianl account name. Can't I delete the original account/data and start over? What should I do? Help, please.
TonyE
  • Moderator
1044 solutions 8863 answers

A couple of options, you can reset the secret phrase which will delete the details on the server allowing you to start over again. For details of how to do that see the Firefox Sync troubleshooting and tips article.

The secret phrase should be stored in the password manager of the Firefox version that you originally set up Firefox Sync with. Open the Options/Preferences dialog (for Windows, in the Tools menu select Options). In the Options dialog go to the Security panel and click on the "Saved passwords" button to open the password manager. In the password manager click on the "Show Passwords" button and in the search field type chrome, that should show your secret phrase.

A couple of options, you can reset the secret phrase which will delete the details on the server allowing you to start over again. For details of how to do that see the [[Firefox Sync is not working]] article. The secret phrase should be stored in the password manager of the Firefox version that you originally set up Firefox Sync with. Open the Options/Preferences dialog (for Windows, in the Tools menu select Options). In the Options dialog go to the Security panel and click on the "Saved passwords" button to open the password manager. In the password manager click on the "Show Passwords" button and in the search field type '''chrome''', that should show your secret phrase.

Question owner

Thanks for your reply, TonyE. My Password Manager didn't show me any info on my missing secret phrase (see attached) and I couldn't edit my secret password as outlined in the referenced article (see attached). I must have done something wrong in my first attempt. I started at the shown option page and went to the login for Sync...when I got to the subsequent secret phrase window there was an option to "change secret phrase" and I used that to reset. Hope this info will help anyone else who has a problem...

Thanks for your reply, TonyE. My Password Manager didn't show me any info on my missing secret phrase (see attached) and I couldn't edit my secret password as outlined in the referenced article (see attached). I must have done something wrong in my first attempt. I started at the shown option page and went to the login for Sync...when I got to the subsequent secret phrase window there was an option to "change secret phrase" and I used that to reset. Hope this info will help anyone else who has a problem...
ggw3829 0 solutions 1 answers

So I figured this out. The above post left out one important detail.

I did not have the reset sync key option on the enter sync key page. I entered some random numbers in the sync key field, then hit next. I then got the option to reset the key.

So I figured this out. The above post left out one important detail. I did not have the reset sync key option on the enter sync key page. I entered some random numbers in the sync key field, then hit next. I then got the option to reset the key.

Modified by ggw3829

the-edmeister
  • Top 25 Contributor
  • Moderator
5395 solutions 40083 answers

Starting with the Firefox Sync 1.5 version, the "Secret Phrase" is now known as the "Sync Key ".

Starting with the Firefox Sync 1.5 version, the "Secret Phrase" is now known as the "Sync '''Key''' ".