Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Forgotten login details, how do I recover or reset?

  • 3 replies
  • 11 have this problem
  • Last reply by TonyE

more options

I set up an account with Firefox Sync earlier, and have a new computer to sync, unfortunately I cannot remember the credentials needed, such as password and secret phrase. How can I recover or reset this information?

All Replies (3)

more options

They may be stored in the password manager for the Firefox version that you set it up with.

To view the passwords, on the Tools menu select Options. In the Options diaolog open the Security panel and click on the "Saved Passwords" button. In the search box type "weave", then click on the "Show Passwords" button. You will need to enter the master password if you have used one.

more options

Sorry, more relevant info. The computer I set it up on died on me, and I hadn't sync'd to any other computers when it did. So I have no way to get back to it.

more options

See Firefox Sync troubleshooting and tips. It shows how to reset the password and what to do if the secret phrase is forgotten. You will lose all of the data stored on the server. The secret phrase is used to encrypt the data, without that you can not access the data that is currently on the server.