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wont start

  • 8 replies
  • 52 have this problem
  • 96 views
  • Last reply by Shawn

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I have been using Mozilla for quite awhile and suddenly this past week it will not load. You click on the icon and nothing happens. I deleted it and re-installed it and it still won't work. My IE works just fine and Mozilla works well on my other computer. I have run virus programs, registry programs, RegCure, PC Tools, etc...... I checked to see if the files were still there and they are. I am perplexed on why this won't work. Any ideas? Thank you

All Replies (8)

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The problem also is I get no error replies so I don't know why this is happening. I click on the icon and either nothing happens or I get a small little box with a minimize and close buttons and nothing else.

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Your above posted system details show outdated plugin(s) with known security and stability risks.

  • Next Generation Java Plug-in 1.6.0_14 for Mozilla browsers

Update the Java plugin to the latest version.

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It will not open in safe mode, I tried that.

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Have you tried creating a new profile? Your profile stores the settings you made in Firefox. In some cases a new profile may need to be created to correct a problem.

Using the Profile Manager, create a new profile. If you can start Firefox with the new profile, see Recovering important data from an old profile.

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I tried this and it said Firefox has crashed and it will send a report. I can not even change my profile.

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To fix problems caused by corrupt files in the installation folder, perform a clean install. This will not affect bookmarks, settings, or history.

  1. Hold down the Windows logo key and press R to bring up the Run dialog.
  2. Type %PROGRAMFILES% (or %PROGRAMFILES(x86)% on 64-bit Windows and press OK.
  3. Right click on the Mozilla Firefox folder and press Rename.
  4. Type in a new name, such as Old Firefox
  5. Press Yes to confirm the name change
  6. Install Firefox normally from http://www.mozilla.com

Can you provide me with your Crash ID? This can help me find the cause of your crash.

Inside Firefox -https://support.mozilla.com/en-US/kb/Firefox+crashes?bl=n&s=firefox%2520crashes#Getting_help_with_your_crash

Outside Firefox -https://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it#Getting_your_crash_report

Modified by Shawn