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FIREFOX NO LONGER WORKS

Posted

I HAVE A DELL XPS COMPUTER 64 BASED WITH WINDOWS 7. I HAD FIREFOX ON THE COMPUTER AND IT WORKED, I THEN DELETED FIREFOX AND RE-INSTALLED, NOW IT DOES NOT EVEN OPEN, I HAVE EVEN TRIED A THE RUN, AND GET THE FOLLOWING ERROR EVERY TIME - We're Sorry

Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

To help us diagnose and fix the problem, you can send us a crash report.

Additional System Details

This happened

Every time Firefox opened

This started when...

EVERY TIME TRY TO START

Application

  • User Agent:

More Information

We're Sorry
Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.
To help us diagnose and fix the problem, you can send us a crash report.

Helper7677 165 solutions 1653 answers

Please note: ALL CAPS denotes yelling. Please refrain from using all caps when posting in forums. Thanks.

To find your Firefox version when posting a question, Help > About Mozilla Firefox.

"I HAD FIREFOX ON THE COMPUTER AND IT WORKED, I THEN DELETED FIREFOX AND RE-INSTALLED, NOW IT DOES NOT EVEN OPEN..."

Why did you delete your installation of Firefox if it was working? Just curious.

"To help us diagnose and fix the problem, you can send us a crash report."

Please see the following about how to include your crash Report IDs in a response to this message. Note: include only the report IDs or the link (right-click on the Report ID, click Copy link location, paste in your reply)

See: http://support.mozilla.com/en-US/kb/Firefox+crashes

Also see:

Modified by Helper7677

Question owner

I inadvertantly deleted it and now have re-installed but wont even start, just nothing happens.

Helper7677 165 solutions 1653 answers

Please read the rest of my post. Post your crash Report IDs and/or follow suggestions in the articles listed.

The crash report that you submitted has gone to Bugzilla for investigation. To attempt to help you, we will need the Report IDs to locate your submission to Bugzilla.

Modified by Helper7677