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I can't sign-in to ebay, it keeps taking me back to the sign-in page

Posted

I've cleared the cache and cookies and I'm not having this problem with Internet Explorer. I've tried disabling extensions and the Firefox theme is on default. When I try to sign-in, I notice the little padlock in the bottom right hand corner has a red exclamation mark and says... 'Warning: contains unauthenticated content'

Additional System Details

Sites Affected

http://www.ebay.co.uk/

Installed Plug-ins

  • Default Plug-in
  • Shockwave Flash 10.1 r82
  • npFFApi
  • Next Generation Java Plug-in 1.6.0_21 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 2,5,3,1
  • Version 0.9.17, copyright 2008-2010 Veetle Inchttp://www.veetle.com/
  • Version 0.9.17, Copyright 2006-2009 Veetle Inchttp://www.veetle.com/
  • Version 0.9.17, copyright 2006-2010 Veetle Inchttp://www.veetle.com/
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10

More Information

Application Basics
Name
Firefox
Version
3.6.10
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
ZoneAlarm Security Engine
1.5.227.0
true
{FFB96CC1-7EB3-449D-B827-DB661701C6BB}
Java Quick Starter
1.0
false
jqs@sun.com
Modified Preferences
Name
Value
browser.history_expire_days
100
browser.history_expire_days.mirror
100
browser.history_expire_days_min
100
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.bbc.co.uk/
browser.startup.homepage_override.mstone
rv:1.9.2.10
extensions.lastAppVersion
3.6.10
network.cookie.cookieBehavior
2
network.cookie.prefsMigrated
true
places.last_vacuum
1284490974
privacy.sanitize.migrateFx3Prefs
true
security.OCSP.disable_button.managecrl
false
security.disable_button.openCertManager
false
security.disable_button.openDeviceManager
false
security.warn_viewing_mixed
false

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96601 answers

Make sure that ZoneAlarm isn't blocking cookies.


Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

Helpful Reply

Thanks for replying and have tried signing in to ebay in safe mode but with no success

Question owner

Any ideas anyone ?... Otherwise it's back to I.E. and feeling unimpressed with Firefox

sean.arthur 0 solutions 1 answers

try signing into ebay.com and ebay.co.uk after upgrades to Firefox and Camino we could not sign into ebay.ca but can sign into the other ebay entry points.

this is a security issue with the browsers and ebay.ca that has no resolution that a user can apply via user settings.

There may be issues associated with firewalls but good luck getting cooperation from the players with that.

Helpful Reply

Thanks sean, I appreciate your reply... but to be honest I feel that if Firefox can't address what seems to be a pretty basic problem, then I feel safer ( and more convenient) with I.E.... It is a shame, because as soon as I tried Firefox, I noticed the much faster speed of the browser and stability, but, this ebay problem doesn't fill me with much confidence. (Separate issue, but I'm also not keen on the way the cache is arranged.. but that's a different matter)

Any other ideas anyone ?... before I revert back to I.E. so that I can access ebay without hassle ?

mundomagic 0 solutions 1 answers

Come on Mozilla FF! Help us us out! My precious hours of life are wasting away on this problem!

Modified by mundomagic