Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox won't install; it says extracting and then completely stops.

  • 1 reply
  • 134 have this problem
  • 3199 views
  • Last reply by punkinqueen

more options

So I've tried installing firefox several times on my computer. For some reason IE (32-bit browser) is not longer working but the 64-bit browser is. Flash isn't compatible with the 64- bit browser so I decided to install firefox. However, every time I try I get to the part after the second installation pop-up where you click run, and it says extracting, it gets to 100% then disappears, and nothing happens. It never gets to the installation wizard. I've run spyware scans and registry scans and there does not seem to be a problem. Can anyone help?

All Replies (1)

more options

After an hour or so of searching the interwebs, I found this:

Given the security of model of Vista and Windows 7, even though you are logged in as an Administrator, you are NOT given the Administrator token until you elevate. Simply right click the setup.exe and select Run As Administrator, you will be prompted with a Yes and No dialog box. Click the Yes button and you will be able to install Firefox. I have Firefox and Chrome installed without any issues.

By default, the Built-In Administrator account is disabled in Vista, Server 2008, and Windows 7.

This worked for me, it should work for others as well!

Modified by punkinqueen