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my comcast (smartzone) email won't load with firefox all of a sudden?


the comcast homepage loads fine and then when i click on email it says loading and won't load...this has been for 2 days now.

Additional System Details

Sites Affected


Installed Plug-ins

  • Gecko default plugin
  • Runs Java applets using the latest installed versions of Java. For more information: Java Embedding Plugin. Run version test: Java Information.
  • iPhoto6
  • Java Plug-In 2 for NPAPI Browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 10.0 r45


  • User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv: Gecko/20100824 Firefox/3.6.9

More Information

  • Moderator
67 solutions 450 answers

Hello ,

please clear your cache and cookies, by following these steps:

  1. Open the Tools menu at the top of the Firefox window, select Clear recent history
  1. In the Clear recent history window, select Everything from the dropdown list.
  1. Click the arrow next to Details once, then check Cache and Cookies.
  1. Now, click the Clear now button to clear history.

Question owner

Hi...I tried that already and nothing changed. thanks. I should have mentioned I have a mac...not sure if that changes anything

rgrande9 0 solutions 1 answers

I am having the same problem with Comcast mail. Status bar indicates it's "waiting to load pn.adserver.yahoo.com." This problem started appearing last week (week on 9/6/10) and it occurs with both Firefox and IE8. Hope that helps.