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Unable to access internet via Firefox on XP machine after some message from McAphee, although can access via Internet Explorer. Solution?

Posted

My wife noticed that she got a message from McAfee (unremembered) just before the problem started, and that a green McAfyestee search window appeared on her yahoo e-mail account shortly thereafter.

Chosen solution

Check McAfee setting to make sure that it is not blocking Firefox. For details see either Configuring McAfee Internet Security or configuring McAfee Total Protection.

Read this answer in context 0

Additional System Details

This started when...

yesterday at 1 PM

Installed Plug-ins

  • Xine Plugin version 1.0.2, (c) The Xine Project.Windows Media Player / RealPlayer / QuickTime compatible.
  • Helix DNA Plugin: RealPlayer G2 Plug-In Compatible version 0.4.0.5174 built with gcc 4.1.2 on Oct 6 2009
  • The Totem 2.30.2 plugin handles video and audio streams.
  • DivX Web Player version 1.4.0.233
  • This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.
  • The IcedTea NPR Web Browser Plugin (using IcedTea6 1.8.1 (6b18-1.8.1-0ubuntu1)) executes Java applets.
  • Shockwave Flash 10.1 r53

Application

  • User Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.2.8) Gecko/20100723 Ubuntu/10.04 (lucid) Firefox/3.6.8

More Information

I am unable to get the Troubleshooting Information from the XP computer to this one. If you need specific information, let me know.
The Firefox version is 3.6.9; McAfee SiteAdvisor is 3.1; Java Console 6.0.21 and below

TonyE
  • Moderator
1041 solutions 8840 answers

Chosen Solution

Check McAfee setting to make sure that it is not blocking Firefox. For details see either Configuring McAfee Internet Security or configuring McAfee Total Protection.

Question owner

First Solution refers to McAfee Security Center, but only item under McAfee is Mc... Virus Plus; 2nd reference is to a blank page.

TonyE
  • Moderator
1041 solutions 8840 answers

Helpful Reply

Check the McAfee AntiVirus plus settings, the approach should be similar to that for McAfee Internet Security to see if it has settings to block applications.

The following link from McAfee may help - http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100810

You can also try checking with McAfee support about how to unblock programs using their products - http://www.mcafee.com/us/support/