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Unable to open https websites with Firefox 4 beta 5 after updating from beta4

Posted

I am unable to open any https websites with Firefox 4 beta 5. This is happening after I updated to beta5 from beta4 this morning. I reverted back to beta 4. This happened to most of the secure websites including mozilla's support & add-ons, bank and gmail websites

I am unable to open any https websites with Firefox 4 beta 5. This is happening after I updated to beta5 from beta4 this morning. I reverted back to beta 4. This happened to most of the secure websites including mozilla's support & add-ons, bank and gmail websites

Modified by kanthsravi

Additional System Details

Sites Affected

https://hsbc.co.uk

Installed Plug-ins

  • Shockwave Flash 10.1 r53
  • Next Generation Java Plug-in 1.6.0_21 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.0.50524.0
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.4"
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:2.0b4) Gecko/20100818 Firefox/4.0b4

More Information

Application Basics
Name
Firefox
Version
4.0b4
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Fission
1.0.9
true
{1280606b-2510-4fe0-97ef-9b5a22eafe41}
Java Quick Starter
1.0
true
jqs@sun.com
Extended Statusbar
1.5.5
true
{daf44bf7-a45e-4450-979c-91cf07434c3d}
Firefox Sync
1.4.4
true
{340c2bbc-ce74-4362-90b5-7c26312808ef}
Flagfox
4.0.8
true
{1018e4d6-728f-4b20-ad56-37578a4de76b}
Adblock Plus
1.2.2
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Add-on Compatibility Reporter
0.6
true
compatibility@addons.mozilla.org
Feedback
1.0.2
true
testpilot@labs.mozilla.com
Java Console
6.0.20
true
{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
Java Console
6.0.21
true
{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
Modified Preferences
Name
Value
accessibility.typeaheadfind
true
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
20
browser.history_expire_days_min
30
browser.places.smartBookmarksVersion
2
browser.startup.homepage_override.buildID
20100831070808
browser.startup.homepage_override.mstone
rv:2.0b4
browser.tabs.autoHide
true
browser.tabs.tabMaxWidth
250
browser.tabs.tabMinWidth
100
extensions.checkCompatibility
false
extensions.checkCompatibility.3.6
false
extensions.checkCompatibility.3.6b
false
extensions.checkCompatibility.3.6p
false
extensions.checkCompatibility.3.6pre
false
extensions.checkCompatibility.3.7a
false
extensions.checkCompatibility.4.0b
false
extensions.checkCompatibility.4.0p
false
extensions.checkCompatibility.4.0pre
false
extensions.lastAppVersion
4.0b4
network.cookie.lifetimePolicy
2
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
62196
places.last_vacuum
1275578411
print.print_printer
Microsoft XPS Document Writer
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor
false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages
false
print.printer_Microsoft_XPS_Document_Writer.print_command
print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts
false
print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_left
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_right
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_top
0
print.printer_Microsoft_XPS_Document_Writer.print_evenpages
true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter
print.printer_Microsoft_XPS_Document_Writer.print_footerleft
&PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright
&D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter
print.printer_Microsoft_XPS_Document_Writer.print_headerleft
&T
print.printer_Microsoft_XPS_Document_Writer.print_headerright
&U
print.printer_Microsoft_XPS_Document_Writer.print_in_color
true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_right
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top
0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages
true
print.printer_Microsoft_XPS_Document_Writer.print_orientation
1
print.printer_Microsoft_XPS_Document_Writer.print_page_delay
50
print.printer_Microsoft_XPS_Document_Writer.print_pagedelay
500
print.printer_Microsoft_XPS_Document_Writer.print_paper_data
9
print.printer_Microsoft_XPS_Document_Writer.print_paper_height
11.00
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit
1
print.printer_Microsoft_XPS_Document_Writer.print_paper_width
8.50
print.printer_Microsoft_XPS_Document_Writer.print_reversed
false
print.printer_Microsoft_XPS_Document_Writer.print_scaling
1.00
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit
true
print.printer_Microsoft_XPS_Document_Writer.print_to_file
false
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top
0
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_bgcolor
false
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_bgimages
false
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_command
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_downloadfonts
false
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_edge_bottom
0
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_edge_left
0
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_edge_right
0
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_edge_top
0
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_evenpages
true
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_footercenter
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_footerleft
&PT
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_footerright
&D
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_headercenter
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_headerleft
&T
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_headerright
&U
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_in_color
true
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_margin_bottom
0.5
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_margin_left
0.5
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_margin_right
0.5
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_margin_top
0.5
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_oddpages
true
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_orientation
0
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_page_delay
50
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_pagedelay
500
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_paper_data
9
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_paper_height
11.00
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_paper_size_type
0
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_paper_size_unit
1
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_paper_width
8.50
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_reversed
false
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_scaling
1.00
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_shrink_to_fit
true
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_to_file
false
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_unwriteable_margin_bottom
0
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_unwriteable_margin_left
0
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_unwriteable_margin_right
0
print.printer_\\UKSTHPRN002\BRWPTRB040a.print_unwriteable_margin_top
0
print.printer_\\uksthprn001\BRWPTRB035.print_bgcolor
false
print.printer_\\uksthprn001\BRWPTRB035.print_bgimages
false
print.printer_\\uksthprn001\BRWPTRB035.print_command
print.printer_\\uksthprn001\BRWPTRB035.print_downloadfonts
false
print.printer_\\uksthprn001\BRWPTRB035.print_edge_bottom
0
print.printer_\\uksthprn001\BRWPTRB035.print_edge_left
0
print.printer_\\uksthprn001\BRWPTRB035.print_edge_right
0
print.printer_\\uksthprn001\BRWPTRB035.print_edge_top
0
print.printer_\\uksthprn001\BRWPTRB035.print_evenpages
true
print.printer_\\uksthprn001\BRWPTRB035.print_footercenter
print.printer_\\uksthprn001\BRWPTRB035.print_footerleft
&PT
print.printer_\\uksthprn001\BRWPTRB035.print_footerright
&D
print.printer_\\uksthprn001\BRWPTRB035.print_headercenter
print.printer_\\uksthprn001\BRWPTRB035.print_headerleft
&T
print.printer_\\uksthprn001\BRWPTRB035.print_headerright
&U
print.printer_\\uksthprn001\BRWPTRB035.print_in_color
true
print.printer_\\uksthprn001\BRWPTRB035.print_margin_bottom
0.5
print.printer_\\uksthprn001\BRWPTRB035.print_margin_left
0.5
print.printer_\\uksthprn001\BRWPTRB035.print_margin_right
0.5
print.printer_\\uksthprn001\BRWPTRB035.print_margin_top
0.5
print.printer_\\uksthprn001\BRWPTRB035.print_oddpages
true
print.printer_\\uksthprn001\BRWPTRB035.print_orientation
1
print.printer_\\uksthprn001\BRWPTRB035.print_page_delay
50
print.printer_\\uksthprn001\BRWPTRB035.print_paper_data
9
print.printer_\\uksthprn001\BRWPTRB035.print_paper_height
11.00
print.printer_\\uksthprn001\BRWPTRB035.print_paper_size_type
0
print.printer_\\uksthprn001\BRWPTRB035.print_paper_size_unit
1
print.printer_\\uksthprn001\BRWPTRB035.print_paper_width
8.50
print.printer_\\uksthprn001\BRWPTRB035.print_reversed
false
print.printer_\\uksthprn001\BRWPTRB035.print_scaling
1.00
print.printer_\\uksthprn001\BRWPTRB035.print_shrink_to_fit
true
print.printer_\\uksthprn001\BRWPTRB035.print_to_file
false
print.printer_\\uksthprn001\BRWPTRB035.print_unwriteable_margin_bottom
0
print.printer_\\uksthprn001\BRWPTRB035.print_unwriteable_margin_left
0
print.printer_\\uksthprn001\BRWPTRB035.print_unwriteable_margin_right
0
print.printer_\\uksthprn001\BRWPTRB035.print_unwriteable_margin_top
0
print.printer_\\uksthprn002\BRWPTRB035.print_bgcolor
false
print.printer_\\uksthprn002\BRWPTRB035.print_bgimages
false
print.printer_\\uksthprn002\BRWPTRB035.print_command
print.printer_\\uksthprn002\BRWPTRB035.print_downloadfonts
false
print.printer_\\uksthprn002\BRWPTRB035.print_edge_bottom
0
print.printer_\\uksthprn002\BRWPTRB035.print_edge_left
0
print.printer_\\uksthprn002\BRWPTRB035.print_edge_right
0
print.printer_\\uksthprn002\BRWPTRB035.print_edge_top
0
print.printer_\\uksthprn002\BRWPTRB035.print_evenpages
true
print.printer_\\uksthprn002\BRWPTRB035.print_footercenter
print.printer_\\uksthprn002\BRWPTRB035.print_footerleft
&PT
print.printer_\\uksthprn002\BRWPTRB035.print_footerright
&D
print.printer_\\uksthprn002\BRWPTRB035.print_headercenter
print.printer_\\uksthprn002\BRWPTRB035.print_headerleft
&T
print.printer_\\uksthprn002\BRWPTRB035.print_headerright
&U
print.printer_\\uksthprn002\BRWPTRB035.print_in_color
true
print.printer_\\uksthprn002\BRWPTRB035.print_margin_bottom
0.5
print.printer_\\uksthprn002\BRWPTRB035.print_margin_left
0.5
print.printer_\\uksthprn002\BRWPTRB035.print_margin_right
0.5
print.printer_\\uksthprn002\BRWPTRB035.print_margin_top
0.5
print.printer_\\uksthprn002\BRWPTRB035.print_oddpages
true
print.printer_\\uksthprn002\BRWPTRB035.print_orientation
1
print.printer_\\uksthprn002\BRWPTRB035.print_page_delay
50
print.printer_\\uksthprn002\BRWPTRB035.print_pagedelay
500
print.printer_\\uksthprn002\BRWPTRB035.print_paper_data
9
print.printer_\\uksthprn002\BRWPTRB035.print_paper_height
11.00
print.printer_\\uksthprn002\BRWPTRB035.print_paper_size_type
0
print.printer_\\uksthprn002\BRWPTRB035.print_paper_size_unit
1
print.printer_\\uksthprn002\BRWPTRB035.print_paper_width
8.50
print.printer_\\uksthprn002\BRWPTRB035.print_reversed
false
print.printer_\\uksthprn002\BRWPTRB035.print_scaling
1.00
print.printer_\\uksthprn002\BRWPTRB035.print_shrink_to_fit
true
print.printer_\\uksthprn002\BRWPTRB035.print_to_file
false
print.printer_\\uksthprn002\BRWPTRB035.print_unwriteable_margin_bottom
0
print.printer_\\uksthprn002\BRWPTRB035.print_unwriteable_margin_left
0
print.printer_\\uksthprn002\BRWPTRB035.print_unwriteable_margin_right
0
print.printer_\\uksthprn002\BRWPTRB035.print_unwriteable_margin_top
0
privacy.clearOnShutdown.formdata
false
privacy.clearOnShutdown.history
false
privacy.clearOnShutdown.offlineApps
true
privacy.clearOnShutdown.passwords
true
privacy.cpd.downloads
false
privacy.cpd.formdata
false
privacy.cpd.history
false
privacy.popups.showBrowserMessage
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
true
privacy.sanitize.timeSpan
0
security.OCSP.disable_button.managecrl
false
security.disable_button.openCertManager
false
security.enable_java
true
security.warn_viewing_mixed
false
Graphics
Direct2D Enabled
false

benonoir 0 solutions 1 answers

I still have the same issue with beta 6. The patch has not landed in the new beta?

I still have the same issue with beta 6. The patch has not landed in the new beta?
tandava 0 solutions 4 answers

This is still not working with beta 6. I hope this will be fixed before the release or it will be the end of Firefox for me.

This is still not working with beta 6. I hope this will be fixed before the release or it will be the end of Firefox for me.
nzchris 0 solutions 1 answers

I just tested with FF Beta 6 release candidate build 2 and this still appears to be an issue. Connecting to Internet on corporate network via Squid proxy.

I just tested with FF Beta 6 release candidate build 2 and this still appears to be an issue. Connecting to Internet on corporate network via Squid proxy.
TonyE
  • Moderator
1044 solutions 8863 answers

Helpful Reply

The fix for this will be in beta 7.

Beta 6 is an emergency release to fix an issue that was causing beta 5 to crash. It does not include the fixes that were originally planned for beta 6, they have been pushed back to beta 7, which is still planned for late September.

The fix for this will be in beta 7. Beta 6 is an emergency release to fix an issue that was causing beta 5 to crash. It does not include the fixes that were originally planned for beta 6, they have been pushed back to beta 7, which is still planned for late September.
mstahl 0 solutions 7 answers

I wish I would have read this before updating again :D

Guess I'll wait until beta 7

I wish I would have read this before updating again :D Guess I'll wait until beta 7
yoshinorikawahara 0 solutions 1 answers

Same here, using FF4.0b6 (Mozilla/5.0 (Windows NT 5.2; WOW64; rv:2.0b6) Gecko/20100101 Firefox/4.0b6), switching to private mode allows me to access https sites.

I'm behind a squid/2.6.STABLE21 proxy server, NTLM authentication.

in normal mode I see:

HTTP/1.1 CONNECT support.mozilla.com:443 --->

<--- HTTP/1.0 407 Proxy Authentication Required

The browser does not attempt to continue the handshake.

In private mode I see:

HTTP/1.1 CONNECT support.mozilla.com:443 --->

<--- HTTP/1.0 407 Proxy Authentication Required

HTTP/1.1 CONNECT support.mozilla.com:443, NTLMSSP_NEGOTIATE -->

<--- HTTP/1.0 407 Proxy Authentication Required, NTLMSSP_CHALLENGE

HTTP/1.1 CONNECT support.mozilla.com:443 NTLMSSP_AUTH -->

<--- HTTP/1.0 200 Connection established

Same here, using FF4.0b6 (Mozilla/5.0 (Windows NT 5.2; WOW64; rv:2.0b6) Gecko/20100101 Firefox/4.0b6), switching to private mode allows me to access https sites. I'm behind a squid/2.6.STABLE21 proxy server, NTLM authentication. in normal mode I see: HTTP/1.1 CONNECT support.mozilla.com:443 ---> <--- HTTP/1.0 407 Proxy Authentication Required The browser does not attempt to continue the handshake. In private mode I see: HTTP/1.1 CONNECT support.mozilla.com:443 ---> <--- HTTP/1.0 407 Proxy Authentication Required HTTP/1.1 CONNECT support.mozilla.com:443, NTLMSSP_NEGOTIATE --> <--- HTTP/1.0 407 Proxy Authentication Required, NTLMSSP_CHALLENGE HTTP/1.1 CONNECT support.mozilla.com:443 NTLMSSP_AUTH --> <--- HTTP/1.0 200 Connection established
domdom 0 solutions 2 answers

Sorry to report that I noticed this issue when going from beta 5 to beta 6 in my office but it might have been present already in 5 I suppose! Best example: unable to access Firefox extensions :-)

Workaround: install a local proxy (e.g. CNTLM) and use this proxy in FF then configure your local proxy to talk to the company one. CNTLM support NTLM auth!

Sorry to report that I noticed this issue when going from beta 5 to beta 6 in my office but it might have been present already in 5 I suppose! Best example: unable to access Firefox extensions :-) Workaround: install a local proxy (e.g. CNTLM) and use this proxy in FF then configure your local proxy to talk to the company one. CNTLM support NTLM auth!

Modified by domdom

TonyE
  • Moderator
1044 solutions 8863 answers

This will be fixed in beta 7.

This will be fixed in beta 7.
fox123 0 solutions 4 answers

I had the same problem browsing HTTPS sites and below fix worked for me - 1. Tools - > Options -> setup manual proxy configurations. 2. Check "Use this proxy server for all protocols"

I had the same problem browsing HTTPS sites and below fix worked for me - 1. Tools - > Options -> setup manual proxy configurations. 2. Check "Use this proxy server for all protocols"
fox123 0 solutions 4 answers

I had the same problem browsing HTTPS sites and below fix worked for me - 1. Tools - > Options -> setup manual proxy configurations. 2. Check "Use this proxy server for all protocols"

I had the same problem browsing HTTPS sites and below fix worked for me - 1. Tools - > Options -> setup manual proxy configurations. 2. Check "Use this proxy server for all protocols"
fox123 0 solutions 4 answers

I had the same issue with HTTPS sites and below simple fix worked for me.

1. Configure Manual PROXY setting through Tools -> Options -> Advanced Tab -> Network -> Connection -> Settings 2. Check "Use this proxy server for all protocols"

I had the same issue with HTTPS sites and below simple fix worked for me. 1. Configure Manual PROXY setting through Tools -> Options -> Advanced Tab -> Network -> Connection -> Settings 2. Check "Use this proxy server for all protocols"
fox123 0 solutions 4 answers

I had same issues with HTTPS site and below work around fix worked for me.

1. Configure Manual Proxy Settings. 2. Check "Use this proxy server for all protocols"

I had same issues with HTTPS site and below work around fix worked for me. 1. Configure Manual Proxy Settings. 2. Check "Use this proxy server for all protocols"
mstahl 0 solutions 7 answers

@fox123, I have always had those options checked and it still won't work behind our NTLM proxy. I even tried installing the update and changing the settings, just to be sure. Still doesn't work.

@fox123, I have always had those options checked and it still won't work behind our NTLM proxy. I even tried installing the update and changing the settings, just to be sure. Still doesn't work.
domdom 0 solutions 2 answers

This issue seems fixed in FF beta 7 but only partially: surfing HTTPS sites is ok but if I used logmein, the final connection step will end up with an error 11004 (which is related to DNS somehow) and failed.

It does work with FF 3.6 and IE so FF4 IS the culprit. I wonder if https is not handled properly between FF and the plugin.

PS at home no issue

This issue seems fixed in FF beta 7 but only partially: surfing HTTPS sites is ok but if I used logmein, the final connection step will end up with an error 11004 (which is related to DNS somehow) and failed. It does work with FF 3.6 and IE so FF4 IS the culprit. I wonder if https is not handled properly between FF and the plugin. PS at home no issue
wfdawson 0 solutions 1 answers

I have this problem with FF 4.0 release, not beta.

I have this problem with FF 4.0 release, not beta.