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My Firefox 3.6.8 crashes on Amazon UK from Google search engine links

  • 4 replies
  • 29 have this problem
  • 2 views
  • Last reply by oldisnew44

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My Firefox 3.6.8 crashes on Amazon UK from Google search engine links My Firefox 3.6.8 doesn't crash if http://www.amazon.co.uk/ is directly entered from my Bookmarks Toolbar. Is there a fix please?

All Replies (4)

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The Troubleshoot Firefox crashes (closing or quitting unexpectedly) article may help.

If you post several of the crash report IDs, as shown in the article I linked to above, somebody may be able to pinpoint the cause of your crashes.

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Crash Report ID

bp-c0f61f2e-3d90-4046-937b-98bda2100906 06/09/2010 20:06

bp-d10e6283-14df-45d9-8a39-8c0fa2100906 06/09/2010 19:57

bp-5228ed33-b0c9-4b0b-8887-a942b2100831 31/08/2010 23:09

bp-e34ff2a5-8746-4be2-9f36-d27b92100831 31/08/2010 23:08

bp-118bd86a-5dc3-40d0-9a36-d75042100831 31/08/2010 23:04

bp-56b00292-ec57-424f-8de3-1713b2100831 31/08/2010 16:51

bp-034da47f-c33e-43ec-804f-13e232100831 31/08/2010 09:41

bp-07975b20-77cc-47b6-b401-e23fa2100827 27/08/2010 22:54

bp-ba4d993f-74f7-40c5-bb89-6a7ce2100827 27/08/2010 22:53

bp-3b9b8501-7fd0-4c39-8bb3-7618d2100827 27/08/2010 22:42

bp-4c9658f9-60ff-42ad-92da-33f992100820 20/08/2010 13:45

780d7b23-e83a-4227-9179-fb1c8060b76e 18/08/2010 22:59

bp-d6cd98fc-6b38-4e85-917f-322462100809 09/08/2010 18:20

bp-a4ce73ed-7a7a-4ca0-a971-e124c2100809 09/08/2010 18:04

bp-67b5efc5-f098-4b61-ae6c-7d4482100809 09/08/2010 17:57

bp-29934cec-a6cf-4853-83c0-7f0052100809 09/08/2010 17:43

bp-70fd3d21-a484-4f24-8568-3f99b2100809 09/08/2010 17:38

bp-4e5c2421-c5eb-4344-9141-815d42100807 07/08/2010 20:00

bp-77d7f61e-4510-410f-a663-623632100807 07/08/2010 19:59

bp-bf2a112c-3afa-4185-985a-276382100807 07/08/2010 19:56

bp-e641e909-32f6-42c6-91aa-999622100807 07/08/2010 19:55

bp-2ed232d4-f3b1-484d-89bc-5b27f2100731 31/07/2010 08:06

bp-b092c61b-ee06-4b26-8df6-d9abe2100731 31/07/2010 08:03

Modified by oldisnew44

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Unfortunately I can not see anything conclusive as to the cause, a related bug report gave some indications that an add-on may be causing this type of crash. One of your add-ons that you should check to see if it is causing this is Webroot. Try disabling the Webroot add-on, then restart Firefox and see if it still crashes.

To disable the add-on, open the add-ons manager (in the Tools menu select Add-ons), then select Webroot in the list of installed extensions, and click on the Disable button. Re-start Firefox to complete the process.

If Webroot is not the cause, try the procedure in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article.

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I have two Webroot Add-ons:- Webroot Toolbar 1.69.1 and Webroot malicious URL filtering 1.0.

I have disabled the Webroot malicious URL filtering which rates the Google search links as safe or otherwise. Then I have tried a link which crashed Firefox before

Blake's Composite Art: A Study of the Illuminated Poetry: Amazon ...

Blake's Composite Art: A Study of the Illuminated Poetry: Amazon.co.uk: WJT Mitchell: Books.

www.amazon.co.uk/Blakes...Art-Illuminated-Poetry/.../0691063486

and this time Firefox did not crash.

It looks as though this Add-on could be the problem. The new Webroot, version 7.0.4.102, appears to have been started on 29/07/2010.

Thank you for your help.