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firefox wont let me download flash player, how do i over come this problem thanks J

Posted

tryed to use o2 suprises and it need me to download flash player, w hen I try to do this nothing happens. and then when i troubleshoot it, the message say firefox dose not allow this application you need to accept the allow button from the yellow bar. but there is no yellow bar, please help Jackie

tryed to use o2 suprises and it need me to download flash player, w hen I try to do this nothing happens. and then when i troubleshoot it, the message say firefox dose not allow this application you need to accept the allow button from the yellow bar. but there is no yellow bar, please help Jackie

Additional System Details

Installed Plug-ins

  • Default Plug-in
  • GEPlugin
  • Next Generation Java Plug-in 1.6.0_21 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.0.50524.0
  • NPWLPG
  • getplusplusadobe16290
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8

More Information

Helper7677 165 solutions 1653 answers

The Adobe site instructions concerning the "Yellow bar"and adding an Allowed Site are out of date and do not apply to current versions of Firefox. The message you describe sounds like the one that installs "getplus", the Adobe Download Manager. You have "getplus" installed in your plugins; it has caused problems for some users. You can uninstall "getplus":

Use the following to update Flash.

  1. Update Shockwave Flash


You need to update your plug-ins. It is important to keep them updated due to continuing security fixes and improvements in those plug-ins:

  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
  1. Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/
    • Note: plugin check page does not have information on all plugin versions
  2. Update Adobe Reader (PDF plugin):
    • From within your existing Adobe Reader (if you have it already installed):
      • Open the Adobe Reader program from your Programs list
      • Click Help > Check for Updates
      • Follow the prompts for updating
      • If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
    • Download complete installer (if you do NOT have Adobe Reader installed):
      • Use Firefox to download and SAVE the installer to your hard drive from the link in the article below
      • On the Adobe page, un-check any extra items (i.e. Free McAfee® Security Scan Plus) then click Download button
      • If you see message just under tabs, DO NOT click the Allow button, instead click below that where it says "click here to download".
      • Click "Save to File"; save to your Desktop (so you can find it)
      • After download completes, close Firefox
      • Click the installer you just downloaded and allow the install to continue
        • Note: Vista and Win7 users may need to right-click the installer and choose "Run as Administrator"
      • Download link and more information: https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader
    • After the installation, start Firefox and check your version again.
The Adobe site instructions concerning the "Yellow bar"and adding an Allowed Site are out of date and do not apply to current versions of Firefox. The message you describe sounds like the one that installs "getplus", the Adobe Download Manager. You have "getplus" installed in your plugins; it has caused problems for some users. '''You can uninstall "getplus"''': *http://www.msfn.org/board/remove-adobe-getplusr-t139454.html *http://www.nosltd.com/index.php/support/support-faq '''Use the following to update Flash.''' #'''Update Shockwave Flash''' #*Use Firefox to Download and SAVE to your hard drive from the link in article below #*SAVE to your Desktop so you can find it #*After download completes, close Firefox #*Click on the file you just downloaded and install #**Note: Vista and Win7 users may need to right-click the installer downloaded and choose "Run as Administrator" #**Note: Most browsers other than IE will also get updated with this one download #**Note: To update IE, same procedure '''<u>but use IE</u>''' to go: http://fpdownload.macromedia.com/get/flashplayer/current/install_flash_player_ax.exe #*After installation, restart Firefox and check your version again. #*'''<u>Download link and other information</u>''': https://support.mozilla.com/en-US/kb/Managing+the+Flash+plugin#Updating_Flash #* Also see: https://support.mozilla.com/en-US/kb/Installing+the+Flash+plugin ------------------------------------ <br /> You need to update your plug-ins. It is important to keep them updated due to continuing security fixes and improvements in those plug-ins: * Adobe PDF Plug-In For Firefox and Netscape "9.3.3" #Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/ #*'''Note: plugin check page does not have information on all plugin versions''' #'''Update Adobe Reader (PDF plugin):''' #*From within your existing Adobe Reader ('''<u>if you have it already installed</u>'''): #**Open the Adobe Reader program from your Programs list #**Click Help > Check for Updates #**Follow the prompts for updating #**If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below #*Download complete installer ('''if you do <u>NOT</u> have Adobe Reader installed'''): #**Use Firefox to download and SAVE the installer to your hard drive from the link in the article below #**On the Adobe page, un-check any extra items (i.e. Free McAfee® Security Scan Plus) then click Download button #**If you see message just under tabs, DO NOT click the Allow button, instead click below that where it says "click here to download". #**Click "Save to File"; save to your Desktop (so you can find it) #**After download completes, close Firefox #**Click the installer you just downloaded and allow the install to continue #***Note: Vista and Win7 users may need to right-click the installer and choose "Run as Administrator" #**'''<u>Download link and more information</u>''': https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader #*After the installation, start Firefox and check your version again.

Modified by Helper7677