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I'm logged in to this site and try to leave a comment - then your site tells me to log in again and doesn't give me a comment box.

Posted

So now I have two problems with FF - 1) no PW saving and 2) unable to leave a comment about any answers to problem # 1. Since I actually paid for FF, I'm beginning to wonder about FF period.

So now I have two problems with FF - 1) no PW saving and 2) unable to leave a comment about any answers to problem # 1. Since I actually paid for FF, I'm beginning to wonder about FF period.

Additional System Details

Sites Affected

http://

Installed Plug-ins

  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape
  • Shockwave Flash 10.0 r45
  • GEPlugin
  • Next Generation Java Plug-in 1.6.0_21 for Mozilla browsers
  • 4.0.50524.0
  • Virtual Earth 3D 4.00090316005 plugin for Mozilla
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Update
  • Version 1.1.4, copyright 1996-2010 The VideoLAN Teamhttp://www.videolan.org/
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.1) Gecko/20090715 Firefox/3.5.1 (.NET CLR 3.5.30729)

More Information

Time for Chrome or Opera? I think maybe YES.

Helper7677 165 solutions 1653 answers

"Since I actually paid for FF..."

  1. Firefox is a FREE application.
  2. Report the site from which you made the purchase here: https://www.mozilla.com/en-US/legal/fraud-report/index.html
  3. Report the problem to your credit card company; request that payment not be made to the vendor and request a new credit card number (the thief now has your credit card number).
  4. Only download Firefox from Mozilla:

"I'm logged in to this site and try to leave a comment - then your site tells me to log in again and doesn't give me a comment box." I, too, have experienced problems with logging into the new forum. Sometimes, I have to log in twice; the second time usually works. Occasionally it takes 3-4 attempts. I guess they still have some bugs in the new forum to be addressed. Keep trying until you see "Welcome, UserName" just under the "Search Mozilla Support" box in the upper right of the page.

Here is your prior post that has responses: https://support.mozilla.com/en-US/questions/750160?s=password&as=s

Your have 3 other posts about this issue that do not have responses (please do not post to those threads, stay with the thread above).



You need to update your plug-ins (on the system used to post this question). It is important to keep them updated due to continuing security fixes and improvements in those plug-ins:

  • Adobe PDF Plug-In For Firefox and Netscape
  • Shockwave Flash 10.0 r45
  1. Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/
    • Note: plugin check page does not have information on all plugin versions
  2. Update Adobe Reader (PDF plugin):
    • From within your existing Adobe Reader (if you have it already installed):
      • Open the Adobe Reader program from your Programs list
      • Click Help > Check for Updates
      • Follow the prompts for updating
      • If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
    • Download complete installer (if you do NOT have Adobe Reader installed):
      • Use Firefox to download and SAVE the installer to your hard drive from the link in the article below
      • On the Adobe page, un-check any extra items (i.e. Free McAfee® Security Scan Plus) then click Download button
      • If you see message just under tabs, DO NOT click the Allow button, instead click below that where it says "click here to download".
      • Click "Save to File"; save to your Desktop (so you can find it)
      • After download completes, close Firefox
      • Click the installer you just downloaded and allow the install to continue
        • Note: Vista and Win7 users may need to right-click the installer and choose "Run as Administrator"
      • Download link and more information: https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader
    • After the installation, start Firefox and check your version again.
  3. Update Shockwave Flash
'''''"Since I actually paid for FF..."''''' # Firefox is a FREE application. # Report the site from which you made the purchase here: https://www.mozilla.com/en-US/legal/fraud-report/index.html # Report the problem to your credit card company; request that payment not be made to the vendor and request a new credit card number (the thief now has your credit card number). # Only download Firefox from Mozilla: #* http://www.mozilla.com/en-US/firefox/all.html #* https://www.mozilla.com/en-US/firefox/personal.html '''''"I'm logged in to this site and try to leave a comment - then your site tells me to log in again and doesn't give me a comment box."''''' I, too, have experienced problems with logging into the new forum. Sometimes, I have to log in twice; the second time usually works. Occasionally it takes 3-4 attempts. I guess they still have some bugs in the new forum to be addressed. Keep trying until you see "Welcome, ''UserName''" just under the "Search Mozilla Support" box in the upper right of the page. Here is your prior post that has responses: https://support.mozilla.com/en-US/questions/750160?s=password&as=s Your have 3 other posts about this issue that do not have responses (please do not post to those threads, stay with the thread above). ---------------------------------------------- <br /> You need to update your plug-ins (on the system used to post this question). It is important to keep them updated due to continuing security fixes and improvements in those plug-ins: * Adobe PDF Plug-In For Firefox and Netscape * Shockwave Flash 10.0 r45 #Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/ #*'''Note: plugin check page does not have information on all plugin versions''' #'''Update Adobe Reader (PDF plugin):''' #*From within your existing Adobe Reader ('''<u>if you have it already installed</u>'''): #**Open the Adobe Reader program from your Programs list #**Click Help > Check for Updates #**Follow the prompts for updating #**If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below #*Download complete installer ('''if you do <u>NOT</u> have Adobe Reader installed'''): #**Use Firefox to download and SAVE the installer to your hard drive from the link in the article below #**On the Adobe page, un-check any extra items (i.e. Free McAfee® Security Scan Plus) then click Download button #**If you see message just under tabs, DO NOT click the Allow button, instead click below that where it says "click here to download". #**Click "Save to File"; save to your Desktop (so you can find it) #**After download completes, close Firefox #**Click the installer you just downloaded and allow the install to continue #***Note: Vista and Win7 users may need to right-click the installer and choose "Run as Administrator" #**'''<u>Download link and more information</u>''': https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader #*After the installation, start Firefox and check your version again. #'''Update Shockwave Flash''' #*Use Firefox to Download and SAVE to your hard drive from the link in article below #*SAVE to your Desktop so you can find it #*After download completes, close Firefox #*Click on the file you just downloaded and install #**Note: Vista and Win7 users may need to right-click the installer downloaded and choose "Run as Administrator" #**Note: Most browsers other than IE will also get updated with this one download #**Note: To update IE, same procedure '''<u>but use IE</u>''' to go: http://fpdownload.macromedia.com/get/flashplayer/current/install_flash_player_ax.exe #*After installation, restart Firefox and check your version again. #*'''<u>Download link and other information</u>''': https://support.mozilla.com/en-US/kb/Managing+the+Flash+plugin#Updating_Flash

Modified by Helper7677

cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157890 answers

Clear the support.mozilla.com cookies and reload the log in page to login again, that should work.

Tools > Options > Privacy > Cookies: "Show Cookies"

Clear the support.mozilla.com cookies and reload the log in page to login again, that should work. Tools > Options > Privacy > Cookies: "Show Cookies"