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add-ons won't open

  • 4 replies
  • 53 have this problem
  • Last reply by WillowRaven

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I'm really hoping someone can help me. It started yesterday when i first came onto the internet i noticed the add-on (Band Thunder) was blank at the top of my screen where there should be a personalised banner. I tried accessing my add-ons to disable it but all i keep getting is "Warning: unresponsive script" which i clicked "Stop script" but nothing happens, i still can't open my add-ons and i can't remove the warning box either, nothing else is affected just this. Can anyone help? Thanks

All Replies (4)

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Do you have the Persona Plus add-on? version 1.6 of that add-on is causing havoc with add-ons.

Try starting Firefox in Diagnose Firefox issues using Troubleshoot Mode, you should then be able to access the add-ons manager, if you have Personas Plus you can disable or uninstall it whilst in safe mode. If you do not have Persona Plus, you can try disabling the other add-ons to identify what one is causing the problem. For more details see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

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Not connected to your question, but you have old versions of the Flash Player and Java installed. You should update them as they both contain known security holes.

You can get the latest version of Java from

For Flash, I prefer using the manual installer to update it, for details see

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I am having this problem as well - I have the current Flash Player and Java installed, using Firefox 11.0, Windows XP and have the Bing bar removed. I can not open the add-ons manager at all (even tried Ctrl+Shirt+A .. still won't open). I have never installed Personas Plus.