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Firefor is blocking adobe update

Posted

The most recent version of Fire fox will not let me up date Adobe. What do I do?

Additional System Details

Sites Affected

http://

Installed Plug-ins

  • Citrix ICA Client Plugin (Win32)
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.1662
  • Office Plugin for Netscape Navigator
  • Shockwave Flash 10.1 r53
  • iTunes Detector Plug-in
  • 4.0.50524.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Update
  • Java Plug-in 1.6.0_07 for Netscape Navigator (DLL Helper)

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.5) Gecko/2008120122 Firefox/3.0.5 ( .NET CLR 3.5.30729; .NET4.0C)

More Information

silkphoenix 92 solutions 1250 answers

I suggest you install the update directly from Adobe website. Save the "Install" on your desktop and install from there. Be sure to choose the one for Firefox. If you have IE, you should update IE version as well.

TonyE
  • Moderator
1041 solutions 8840 answers

For Adobe Flash, I prefer using the manual installer. Details available at http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller

Helper7677 165 solutions 1653 answers

"The most recent version of Fire fox..."
Your User Agent shows you are using Firefox 3.0.5. The Firefox 3.0.x series is no longer supported and no longer being updated, even for security issues. The most current version of Firefox is 3.6.8 and Firefox 4 will be introduced later this year, maybe early next year.


You need to update your plug-ins. It is important to keep them updated due to continuing security fixes and improvements in those plug-ins:

  • Adobe PDF Plug-In For Firefox and Netscape
  • Shockwave Flash 10.1 r53
  • Java Plug-in 1.6.0_07 for Netscape Navigator (DLL Helper)
  1. Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/
    • Note: plugin check page does not have information on all plugin versions
  2. Update Adobe Reader (PDF plugin):
    • From within your existing Adobe Reader (if you have it already installed):
      • Open the Adobe Reader program from your Programs list
      • Click Help > Check for Updates
      • Follow the prompts for updating
      • If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
    • Download complete installer (if you do NOT have Adobe Reader installed):
      • Use Firefox to download and SAVE the installer to your hard drive from the link in the article below
      • On the Adobe page, un-check any extra items (i.e. Free McAfee® Security Scan Plus) then click Download button
      • If you see message just under tabs, DO NOT click the Allow button, instead click below that where it says "click here to download".
      • Click "Save to File"; save to your Desktop (so you can find it)
      • After download completes, close Firefox
      • Click the installer you just downloaded and allow the install to continue
        • Note: Vista and Win7 users may need to right-click the installer and choose "Run as Administrator"
      • Download link and more information: https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader
    • After the installation, start Firefox and check your version again.
  3. Update Shockwave Flash
  4. Update Java: https://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox

Modified by Helper7677

Morbus 134 solutions 2338 answers

Although possibly not related to your problem, I have to remind you that the version of Firefox you are using at the moment has been discontinued and is no longer supported. On top of this, it has known unpatched bugs and security problems. I urge you to update to the latest version of Firefox, for maximum security, stability, performance and usability. You can get it for free, as always, at getfirefox.com.