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why when i click file; then i click file open does it go back to the screensaver?

Posted

In the upper left hand corner is the word File; when I click on it and instead of opening my files it goes back to the screen saver where I have to click Mozilla to start all over again. This is a recent problem.

In the upper left hand corner is the word File; when I click on it and instead of opening my files it goes back to the screen saver where I have to click Mozilla to start all over again. This is a recent problem.

Chosen solution

It sounds as though "something" has become corrupted. This can be the result of an add-on, or it might be that reinstalling Firefox will help. Here are some diagnostic suggestions:

First, make a backup of your computer for safekeeping. To back up Firefox, see Backing up your information.

Next, try starting Firefox in Firefox Safe Mode. Be careful not to "reset" anything permanently if you didn't back up.

Does that fix it? If not, try creating a new (blank) profile: Managing profiles.

If the new profile works, then you either can work to track down the problem with your old profile, or move key settings like bookmarks from your damaged profile to the new profile, see: Recovering important data from an old profile.

Hope this helps.

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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Default Plug-in
  • Shockwave Flash 10.1 r82
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8

More Information

jscher2000
  • Top 10 Contributor
8568 solutions 70054 answers

Chosen Solution

It sounds as though "something" has become corrupted. This can be the result of an add-on, or it might be that reinstalling Firefox will help. Here are some diagnostic suggestions:

First, make a backup of your computer for safekeeping. To back up Firefox, see Backing up your information.

Next, try starting Firefox in Firefox Safe Mode. Be careful not to "reset" anything permanently if you didn't back up.

Does that fix it? If not, try creating a new (blank) profile: Managing profiles.

If the new profile works, then you either can work to track down the problem with your old profile, or move key settings like bookmarks from your damaged profile to the new profile, see: Recovering important data from an old profile.

Hope this helps.

It sounds as though "something" has become corrupted. This can be the result of an add-on, or it might be that reinstalling Firefox will help. Here are some diagnostic suggestions: First, make a backup of your computer for safekeeping. To back up Firefox, see [https://support.mozilla.com/en-US/kb/Backing+up+your+information Backing up your information]. Next, try starting Firefox in Firefox [http://support.mozilla.com/kb/Safe+Mode Safe Mode]. Be careful not to "reset" anything permanently if you didn't back up. Does that fix it? If not, try creating a new (blank) profile: [http://support.mozilla.com/kb/Managing+profiles Managing profiles]. If the new profile works, then you either can work to track down the problem with your old profile, or move key settings like bookmarks from your damaged profile to the new profile, see: [https://support.mozilla.com/en-US/kb/Recovering+important+data+from+an+old+profile Recovering important data from an old profile]. Hope this helps.

Question owner

Thank you for your help! I did what you said and it works perfectly now. I couldn't add stuff to our website...grief! I'm a guitar player learning to play computer. check our site: lightninwillie.com

Thank you for your help! I did what you said and it works perfectly now. I couldn't add stuff to our website...grief! I'm a guitar player learning to play computer. check our site: lightninwillie.com