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fsclm.dll shows up in crashing report, is this cause of new release

Posted

Suddenly lots of firefox crashes. Go to home page (google) once search and new sites to explore come up, anyone of those can cause crash. Most often firefox has to start new session.

Suddenly lots of firefox crashes. Go to home page (google) once search and new sites to explore come up, anyone of those can cause crash. Most often firefox has to start new session.

Chosen solution

fsclm.dll is part of the f-secure internet security/anti-virus application. I can not recall seeing any previous reports about this causing crashes.

Checking the extension list in your crash report I see that f-secure adds an extension to Firefox. Try disabling this extension to see if the extension is causing the crashes.

To do that open up the add-ons manager (in the menus select Tools > Add-ons), then in the add-ons manager select the Extensions panel. Now click on the f-secure extension to select it and click on the Disable button. Re-start Firefox and see if the crashes stop.

If this does stop the crashing you should consider asking f-secure support about this to see if they are aware of any issues with their product.

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Additional System Details

Crash ID

89c1c876-568d-4591-8e6c-b5bb62100524 is one of them

Installed Plug-ins

  • Office Plugin for Netscape Navigator
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
  • Default Plug-in
  • Google Update
  • Shockwave Flash 10.1 r53
  • iTunes Detector Plug-in
  • GEPlugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • BlackBerry WebSL Browser Plug-In
  • Next Generation Java Plug-in 1.6.0_15 for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8

More Information

EXCEPTION_ACCESS_VIOLATION

TonyE
  • Moderator
1044 solutions 8863 answers

Chosen Solution

fsclm.dll is part of the f-secure internet security/anti-virus application. I can not recall seeing any previous reports about this causing crashes.

Checking the extension list in your crash report I see that f-secure adds an extension to Firefox. Try disabling this extension to see if the extension is causing the crashes.

To do that open up the add-ons manager (in the menus select Tools > Add-ons), then in the add-ons manager select the Extensions panel. Now click on the f-secure extension to select it and click on the Disable button. Re-start Firefox and see if the crashes stop.

If this does stop the crashing you should consider asking f-secure support about this to see if they are aware of any issues with their product.

fsclm.dll is part of the f-secure internet security/anti-virus application. I can not recall seeing any previous reports about this causing crashes. Checking the extension list in your crash report I see that f-secure adds an extension to Firefox. Try disabling this extension to see if the extension is causing the crashes. To do that open up the add-ons manager (in the menus select Tools > Add-ons), then in the add-ons manager select the Extensions panel. Now click on the f-secure extension to select it and click on the Disable button. Re-start Firefox and see if the crashes stop. If this does stop the crashing you should consider asking f-secure support about this to see if they are aware of any issues with their product.

Question owner

Hope you got my note, appreciate your prompt response. Have notified AVG to see if issue on their end.

Hope you got my note, appreciate your prompt response. Have notified AVG to see if issue on their end.