X
Tap here to go to the mobile version of the site.

Support Forum

Getting this message for a theme: "This add-on requires Firefox 3.6.*. You are currently using Firefox 1.5.0.8."

Posted

Message for a theme: "This add-on requires Firefox 3.6.*. You are currently using Firefox 1.5.0.8." I have installed 3.6.8 several times. Updates show successful installation of 3.6. Can't use add ons because still says i am using wrong version I get this message on YouTube too - that my browser does not support this website and I need updated version of firefox Looked at update history - successful installations of 3.6 and security updates for higher versions

Message for a theme: "This add-on requires Firefox 3.6.*. You are currently using Firefox 1.5.0.8." I have installed 3.6.8 several times. Updates show successful installation of 3.6. Can't use add ons because still says i am using wrong version I get this message on YouTube too - that my browser does not support this website and I need updated version of firefox Looked at update history - successful installations of 3.6 and security updates for higher versions

Additional System Details

This happened

A few times a week

This started when...

Discovered when I tried to install add ons

Installed Plug-ins

  • My Web Search Plugin Stub for 32-bit Windows
  • Shockwave Flash 10.1 r53
  • np-mswmp
  • Office Plugin for Netscape Navigator
  • 6.0.12.1662
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
  • Default Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • iTunes Detector Plug-in
  • 4.0.50524.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Rhapsody Player Engine Plugin
  • Google Update
  • Yahoo! activeX Plug-in Bridge
  • Java(TM) Platform SE binary
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/1.5.0.8 ( .NET CLR 3.5.30729)

More Information

rjohnson19 39 solutions 240 answers

Helpful Reply

Hi,

Something you installed has changed your browser user agent to report an old version.

You'll need to reset this as described here: Websites say that Firefox is outdated or incompatible even though it's the latest version

  1. In the Location bar, type about:config and press Enter.
  2. The about:config "This might void your warranty!" warning page may appear. Click I'll be careful, I promise!, to continue to the about:config page.
  3. Search for useragent by typing it into the Filter field.
  4. Right-click on each of the three preferences listed below and select Reset from the context menu.
   general.useragent.extra.firefox
   general.useragent.locale
   general.useragent.security 
  1. If they exist, you may also need to reset:
   general.useragent.extra.productName - where productName can be the name of some third party software (e.g. microsoftdotnet).
   general.useragent.override 
Hi, Something you installed has changed your browser user agent to report an old version. You'll need to reset this as described here: [[Websites or add-ons incorrectly report incompatible browser]] # In the Location bar, type about:config and press Enter. # The about:config "This might void your warranty!" warning page may appear. Click '''I'll be careful, I promise'''!, to continue to the about:config page. # Search for '''useragent '''by typing it into the Filter field. # Right-click on each of the three preferences listed below and select Reset from the context menu. '''general.useragent.extra.firefox''' '''general.useragent.locale''' '''general.useragent.security ''' #If they exist, you may also need to reset: '''general.useragent.extra.''productName''''' - where productName can be the name of some third party software (e.g. microsoftdotnet). '''general.useragent.override '''
Helper7677 165 solutions 1653 answers

You have an item installed that is considered malware/spyware/adware, "My Web Search Plugin Stub".

  1. You can check if you have any of these from Web Products" installed:
  2. You MAY need to change a preference to reset your default URL/location bar search provider:
    • Enter about:config in the address/URL bar and press the Enter key
    • If you see a warning, accept it (Promise that you will be careful)
    • Filter = keyword.URL
    • Below the Filter, if keyword.URL is bold, right-click on keyword.URL and choose "Reset"
    • Restart Firefox (File > Restart Firefox)
  3. You MAY need to reset your homepage. Firefox can open multiple home pages. Home pages are separated by the "|" symbol.

Update Java

  1. You can check your version: http://www.mozilla.com/en-US/plugincheck/
    • Note: plugin check page does not have information on all plugin versions

See: https://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Installing_or_updating_Java


Update Shockwave Flash (Adobe Flash). A new version was released last week.

  1. You can check your version: http://www.mozilla.com/en-US/plugincheck/
    • Note: plugin check page does not have information on all plugin versions
  2. Use Firefox to Download and SAVE to your hard drive (link in article below)
  3. After download completes, close Firefox
  4. Click on the file you just downloaded and install
  5. After installation, restart Firefox and check your version again.

Download link and other information: https://support.mozilla.com/en-US/kb/Managing+the+Flash+plugin#Updating_Flash

You have an item installed that is considered malware/spyware/adware, "My Web Search Plugin Stub". #You can check if you have any of these from [http://www.google.com/search?q=%22Fun+Web+Products%22&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:es-ES:official&client=firefox-a|"Fun Web Products"] installed: #*Control Panel > Add or Remove Programs, click on any that you find and click "Remove": Ask.com Bar,My Search Bar,MyWay Speed Bar,My Web Search Bar,Fun Web Products Easy Installer #*See: #**http://www.safer-networking.com/removemywebsearch.php #**[http://www.pchell.com/support/mywebsearch.shtml|PC Hell: My Web Search Removal Instructions] #**http://helpint.mywebsearch.com/intlinfo/help/toolhelp.jhtml#q3 #You '''MAY''' need to change a preference to reset your default URL/location bar search provider: #*Enter '''about:config''' in the address/URL bar and press the Enter key #*If you see a warning, accept it (Promise that you will be careful) #*Filter = keyword.URL #*Below the Filter, if keyword.URL is '''bold''', right-click on keyword.URL and choose "Reset" #*Restart Firefox (File > Restart Firefox) #**See: http://kb.mozillazine.org/Keyword.url #You '''MAY''' need to reset your homepage. Firefox can open multiple home pages. Home pages are separated by the "|" symbol. #*See: http://support.mozilla.com/en-US/kb/How+to+set+the+home+page ----------------------------------- '''Update Java''' #You can check your version: http://www.mozilla.com/en-US/plugincheck/ #*'''Note: plugin check page does not have information on all plugin versions''' See: https://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Installing_or_updating_Java ------------------------------------- '''Update Shockwave Flash (Adobe Flash)'''. A new version was released last week. #You can check your version: http://www.mozilla.com/en-US/plugincheck/ #*'''Note: plugin check page does not have information on all plugin versions''' #Use Firefox to Download and SAVE to your hard drive (link in article below) #After download completes, close Firefox #Click on the file you just downloaded and install #*Note: Vista and Win7 users may need to right-click the installer downloaded and choose "Run as Administrator" #*Note: Most browsers other than IE will also get updated with this one download #*Note: To update IE, same procedure but use IE to go: http://fpdownload.macromedia.com/get/flashplayer/current/install_flash_player_ax.exe #After installation, restart Firefox and check your version again. Download link and other information: https://support.mozilla.com/en-US/kb/Managing+the+Flash+plugin#Updating_Flash