Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Flash player upgrade to 10 not working following pop up appears:" XML Parsing Error: unclosed token Location: chrome://mozapps/content/ ...........", (etc. see remainder in Details below ) unable to view video content - resolution?

  • 2 replies
  • 22 have this problem
  • 30 views
  • Last reply by TonyE

more options

Several attempts made to download and upgrade to latest Adobe Flash Player not working after successful install indicated and restart of both Firefox and computer. All video content on you tube and embedded links remains unplayable with message that Flash upgrade is required. Some links result in pop-up message: "XML Parsing Error: unclosed token Location: chrome://mozapps/content/plugins/pluginInstallerWizard.xul Line Number 89, Column 3: <wizardpage label="&pluginWizard.licensePage.title;" --^" Any help available? </p>

All Replies (2)

more options

Try uninstalling Flash, then use the manual installer to re-install. For details see Adobe Troubleshoot Flash Player installation guide

more options

Your add-ons include the Adobe Download Manager, it is used to update Adobe Flash but it is not required if you manually install Flash. If you want you can uninstall the Adobe DLM using the instructions in the Disable or remove Add-ons article.