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Trying to upgrade to 3.6.8, and it says I can't because I "don't have access to some of the items. What in the world does this mean, and what do I do?

Posted

I'm on a new Mac Mini running 10.6.4, bought in January and loaded with what I assumed was the latest version of FireFox--what I have is 3.5.2. I know I upgraded at least once since January

When I try to download 3.6.8, it says that I "don't have access to some of the items."

I don't think I've downloaded any plug-ins or anything that should trigger this. I have done a bunch of the standard upgrades that Microsoft incessantly sends out to fix problems in the Office suite. Haven't added any new applications. Can't figure out the problem. HELP!

I'm on a new Mac Mini running 10.6.4, bought in January and loaded with what I assumed was the latest version of FireFox--what I have is 3.5.2. I know I upgraded at least once since January When I try to download 3.6.8, it says that I "don't have access to some of the items." I don't think I've downloaded any plug-ins or anything that should trigger this. I have done a bunch of the standard upgrades that Microsoft incessantly sends out to fix problems in the Office suite. Haven't added any new applications. Can't figure out the problem. HELP!

Additional System Details

This started when...

Tonight

Installed Plug-ins

  • Gecko default plugin
  • Runs Java applets using the latest installed versions of Java. For more information: Java Embedding Plugin. Run version test: Java Information.
  • Shockwave Flash 10.0 r45
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Java Plug-In 2 for NPAPI Browsers
  • Office Live Update v1.0
  • iPhoto6
  • 2.0.40115.0
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Adobe Shockwave for Director Netscape plug-in, version 11.0.0

Application

  • User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2

More Information

Haven't done any. Have no idea what to do.

Morbus 135 solutions 2340 answers

Hello.

Try this:

- uninstall your current version of Firefox (no data will be lost) - delete it's Firefox install folder (not your profile folder) - install the new version

That should circumvent this problem. If you can't delete your Firefox install folder, after having uninstalled it, maybe it's because some of the files are locked. Try rebooting the system. If that doesn't help, ask Apple for support.

Hello. Try this: - uninstall your current version of Firefox (no data will be lost) - delete it's Firefox install folder (not your profile folder) - install the new version That should circumvent this problem. If you can't delete your Firefox install folder, after having uninstalled it, maybe it's because some of the files are locked. Try rebooting the system. If that doesn't help, ask Apple for support.
cor-el
  • Top 10 Contributor
  • Moderator
17415 solutions 157316 answers

You can move your current version to the trash before installing a newly downloaded full version.
See http://kb.mozillazine.org/Installing_Firefox#Mac_OS_X

Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html

You can move your current version to the trash before installing a newly downloaded full version.<br /> See http://kb.mozillazine.org/Installing_Firefox#Mac_OS_X Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html