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I can't watch videos on Facebook and games don't load. I've already installed the latest Adobe's applications for firefox and I've also looked through related topics in the forum, but there wasn't a satisfying answer.


I have windows 7 installed and and I didn't have any problem with Facebook until recently. Suddenly, I couldn't watch videos on Facebook and when I tried to play a game it wouldn't load. As a matter of fact I don't even get a loading message on my screen, but instead of that I get a blank page with no messsages at all. I have the latest version of flash player installed and I've already look through related topics, but I couldn't solve my problem.

Additional System Details

Sites Affected


Installed Plug-ins

  • np-mswmp
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
  • Default Plug-in
  • Shockwave Flash 10.1 r53
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • 4.0.50524.0
  • Office Live Update v1.5
  • My Web Search Plugin Stub for 32-bit Windows
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers


  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; el; rv: Gecko/20100722 Firefox/3.6.8

More Information

Morbus 134 solutions 2338 answers


First of all, this is the support article that will tell you about installing the Flash plugin:


If it is correctly installed, it's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check, and except Flash, probably), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). Of course, safe mode isn't good in your case, since it will disable Flash too. In any case, if after disabling all other add-ons the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and themes and this one for plugins.

If you need support for one of your add-ons, you'll have to contact its author.

If the problem does not disappear when all add-ons, except Flash are disabled, it's possible that there's some issue with Flash itself. Make sure it's up to date. If it is and it's still not working correctly, please contact Adobe for support, since they are the ones who develop Shockwave Flash.

UniquelyGeeky 0 solutions 1 answers

I upgraded to Firefox 4 tonight and now I can't load the game Scrabble that I play on Facebook. Any suggestions? It works with Google Chrome.

Tammy1967 0 solutions 6 answers

since I updated firefox 13 I cannot play games on facebook or watch my videos on amazon. I want to reload firefox 12 but cannot find it. Getting a little frustrated.

lorrainespain 0 solutions 4 answers

Had exactly the same problem and this has now sorted it our. mine was to do with Real player http://forums.adobe.com/thread/1018071?tstart=0

Tammy1967 0 solutions 6 answers

It is still not working but will work on enternet explorer but not firefox.

  • Top 10 Contributor
  • Moderator
10752 solutions 96760 answers

Any luck with Flash 11.2?

You probably need to uninstall the current Flash 11.3 first or the Flash installer may complain otherwise.

The Flash 11.2 player can be downloaded via this link:

Tammy1967 0 solutions 6 answers

I have done it several times it still will not let me play games on facebook while I am using firefox 13, but I can play the games on facebook on enternet explorer

  • Top 10 Contributor
  • Moderator
10752 solutions 96760 answers

Which Flash version do you have for Firefox Tammy?

See also:

Tammy1967 0 solutions 6 answers

I have the newest one.

Tammy1967 0 solutions 6 answers

Did not have any problems with the flash player until firefox updated to 13

lorrainespain 0 solutions 4 answers

Exactly the same as me, I could play games and listen to You Tube via IE but not firefox so I followed instructions in this video and unchecked download and recording in REAL PLAYER, but firefox has to be disabled when you do this http://forums.adobe.com/thread/1018071?tstart=0

Tammy1967 0 solutions 6 answers

Thanks so much it works Tammy