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When i am trying to open any page, a popup window appears , "A username and password are being requested by http://lsapi.seomoz.com. The site says: "SEOmoz" , What is the problem? How can get rid of this?

Posted

When i am trying to open any page, a popup window appears , "A username and password are being requested by http://lsapi.seomoz.com. The site says: "SEOmoz" , i've checked addons for this, but found nothing. Also tried to clear cookies and all history, but nothing works. What is the problem? How can get rid of this? Please provide me the solution to this problem. Thanks in advance.

Additional System Details

This happened

Every time Firefox opened

This started when...

Yesterday

Installed Plug-ins

  • 6.0.12.69
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • BitCometAgent v1.07 for Firefox
  • Winamp Application Detector
  • Foxit Reader Plug-In For Firefox and Netscape
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
  • Default Plug-in
  • Google Update
  • Shockwave Flash 10.0 r42
  • Yahoo Application State Plugin version 1.0.0.7
  • 4.0.50524.0
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Next Generation Java Plug-in 1.6.0_18 for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • IDMan Click Catcher Plug-In

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.6) Gecko/20100625 AlexaToolbar/alxf-1.54 Firefox/3.6.6

More Information

Application Basics
Name
Firefox
Version
3.6.6
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Alexa Toolbar
1.54
true
toolbar@alexa.com
BitComet Video Downloader
1.18
true
{B042753D-F57E-4e8e-A01B-7379A6D4CEFB}
IDM CC
6.9.1
true
mozilla_cc@internetdownloadmanager.com
Java Console
6.0.18
true
{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}
Java Quick Starter
1.0
true
jqs@sun.com
Real Hide IP
1.0
true
support@real-hide-ip.com
SearchStatus
1.33
true
{d57c9ff1-6389-48fc-b770-f78bd89b6e8a}
Modified Preferences
Name
Value
accessibility.typeaheadfind.casesensitive
1
accessibility.typeaheadfind.flashBar
0
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.starbytecomputers.com/blog/
browser.startup.homepage_override.mstone
rv:1.9.2.6
extensions.lastAppVersion
3.6.6
general.useragent.extra.ALX_NS_PH
AlexaToolbar/alxf-1.54
keyword.URL
http://search.mywebsearch.com/mywebsearch/GGmain.jhtml?id=ZJfox000&ptb=U.m8g0VIJx_RSXGU.pvTGw&psa=&ind=2010070320&ptnrS=…
network.cookie.prefsMigrated
true
places.last_vacuum
1283833484
print.print_printer
Canon Bubble-Jet BJ-10ex
print.printer_Canon_Bubble-Jet_BJ-10ex.print_bgcolor
false
print.printer_Canon_Bubble-Jet_BJ-10ex.print_bgimages
false
print.printer_Canon_Bubble-Jet_BJ-10ex.print_command
print.printer_Canon_Bubble-Jet_BJ-10ex.print_downloadfonts
false
print.printer_Canon_Bubble-Jet_BJ-10ex.print_edge_bottom
0
print.printer_Canon_Bubble-Jet_BJ-10ex.print_edge_left
0
print.printer_Canon_Bubble-Jet_BJ-10ex.print_edge_right
0
print.printer_Canon_Bubble-Jet_BJ-10ex.print_edge_top
0
print.printer_Canon_Bubble-Jet_BJ-10ex.print_evenpages
true
print.printer_Canon_Bubble-Jet_BJ-10ex.print_footercenter
print.printer_Canon_Bubble-Jet_BJ-10ex.print_footerleft
&PT
print.printer_Canon_Bubble-Jet_BJ-10ex.print_footerright
&D
print.printer_Canon_Bubble-Jet_BJ-10ex.print_headercenter
print.printer_Canon_Bubble-Jet_BJ-10ex.print_headerleft
&T
print.printer_Canon_Bubble-Jet_BJ-10ex.print_headerright
&U
print.printer_Canon_Bubble-Jet_BJ-10ex.print_in_color
true
print.printer_Canon_Bubble-Jet_BJ-10ex.print_margin_bottom
0.5
print.printer_Canon_Bubble-Jet_BJ-10ex.print_margin_left
0.5
print.printer_Canon_Bubble-Jet_BJ-10ex.print_margin_right
0.5
print.printer_Canon_Bubble-Jet_BJ-10ex.print_margin_top
0.5
print.printer_Canon_Bubble-Jet_BJ-10ex.print_oddpages
true
print.printer_Canon_Bubble-Jet_BJ-10ex.print_orientation
0
print.printer_Canon_Bubble-Jet_BJ-10ex.print_pagedelay
500
print.printer_Canon_Bubble-Jet_BJ-10ex.print_paper_data
1
print.printer_Canon_Bubble-Jet_BJ-10ex.print_paper_height
11.00
print.printer_Canon_Bubble-Jet_BJ-10ex.print_paper_size_type
0
print.printer_Canon_Bubble-Jet_BJ-10ex.print_paper_size_unit
0
print.printer_Canon_Bubble-Jet_BJ-10ex.print_paper_width
8.50
print.printer_Canon_Bubble-Jet_BJ-10ex.print_reversed
false
print.printer_Canon_Bubble-Jet_BJ-10ex.print_scaling
1.00
print.printer_Canon_Bubble-Jet_BJ-10ex.print_shrink_to_fit
true
print.printer_Canon_Bubble-Jet_BJ-10ex.print_to_file
false
print.printer_Canon_Bubble-Jet_BJ-10ex.print_unwriteable_margin_bottom
0
print.printer_Canon_Bubble-Jet_BJ-10ex.print_unwriteable_margin_left
0
print.printer_Canon_Bubble-Jet_BJ-10ex.print_unwriteable_margin_right
0
print.printer_Canon_Bubble-Jet_BJ-10ex.print_unwriteable_margin_top
0
privacy.cpd.siteSettings
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false

jennita 0 solutions 5 answers

Hi! This sounds like an issue with the SEOmoz toolbar. Are you logged into your SEOmoz account? If you use the toolbar, make sure you are logged into your SEOmoz account and turn on 3rd party cookies. Hopefully this will fix the problem. Thanks! Jen Lopez Community Manager, SEOmoz

Question owner

I've not SeoMoz account. And i've not installed SeoMoz toolbar. But even i've checked in Control Panel> Add/Remove Programs. But not found SeoMoz toolbar installation there. And i've also checked in Tools>Add-ons , but nothing found. Then what is the solution to this problem?

Cheng Wang
  • Administrator
  • Moderator
36 solutions 435 answers

Have you tried in Troubleshoot Firefox issues using Safe Mode which disables all your extensions? Maybe it's another one? (If so, try Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems)

jennita 0 solutions 5 answers

Helpful Reply

Hi! I'm wondering if you have an extension or toolbar installed that uses the SEOmoz API? If you don't have the SEOmoz toolbar installed, do you have any other SEO addons or extensions?

Question owner

I am using 2 Toolbars Quirk Search Status 1.33 and Alexa Toolbar. Both for more than 2 months. But this problem occured only 2 days ago. You can check my system details for more info.

Modified by ramandeepsingh

Cheng Wang
  • Administrator
  • Moderator
36 solutions 435 answers

Does disabling either of those help?

jennita 0 solutions 5 answers

We've made a fix on our end, can you confirm that you're no longer seeing the issue?

HireClix 0 solutions 1 answers

I am getting clobbered by this - it is awful.

jennita 0 solutions 5 answers

Hireclix, please do you have any additional info? It is an addon that is accessing our API incorrectly or with the wrong information. If you could let us know which other SEO addons you have that would be helpful.

jennita 0 solutions 5 answers

Hello again! We believe we have made a fix on our end. Please can someone who was having the issue confirm that it has stopped? You may need to start a new session/browser. Thanks! Jen Lopez, Community Manager, SEOmoz

Morbus 134 solutions 2338 answers

Hello everyone.

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and themes and this one for plugins.

If you need support for one of your add-ons, you'll have to contact its author.

If the problem is not disappears when all add-ons are disabled, please tell me, so we can work from there. Please have no fear of following my instructions to the line, as all can be easily undone.

sharon73 0 solutions 1 answers

I'm not entirely sure that my problem is the same, but I have an issue with my bank here in France, LCL, which asked me to install a "certificate" and asked for a password, only now, any time I go to a site that requires a password, there's a popup from LCL that pre-empts it. Firefox has lost/blocked my stored passwords and I am at my wits' end.

I finally deleted everything, tried to delete all Firefox files, all Mozilla folders on my Mac. Then I re-downloaded Firefox: there is still the popup that blocks everything.

I'm really depressed, because I've lost all of my stored passwords, some of which I don't have written down anywhere, and I can't use Firefox anymore. I'm using Safari, but I don't like it.

Morbus 134 solutions 2338 answers

Well, if you deleted everything, it's quite obvious that you'll be missing everything. I never asked you to do that, and I never do, because it is completely unnecessary. You simply have to create a new profile and it will be as if you had reinstalled Firefox completely, only you will still have access to your own profile. Of course, you will need to reinstall Firefox too, if that's your desire.

In any case, if the popup appears after reinstalling Firefox and using a new profile, the problem is not in Firefox itself. Check your startup programs for anything that may be causing this. Also, scan for malware. To scan for malware, install, update and run these programs in this order. They are all free for personal use, but some have limited functionality in their "free mode", but the features you'll miss are not really needed to find and remove the problem you have. Remember that not all programs detect the same malware!

If these don't find it or can't clear it, please tell me and I'll provide you with further assistance.

lucas_raven 0 solutions 1 answers

Hi...

The issue persists. I still have the popup message asking me to key in a username and password. I am unable to isolate what could be the exact plugin that is causing this issue. I can list the plug-in I have, if someone would want that.

Regards

Conchobar 0 solutions 1 answers

I see that prompt as well - A username and password are being requested by http://lsapi.seomoz.com. The site says: SEOmoz

By any chance, do you use W.A.S.P. (web analytics solution provider)? I'm hunching the prompt may be coming from there as I do not have seomoz addins or toolbars installed. Since it is is to an API apparently and WASP does have an SEO pane ....

wasp 0 solutions 1 answers

Looks like it's a problem with WASP, we are looking into the issue, watch for a version higher then 2.2.16. it should be later on today

Modified by wasp

belenenses 0 solutions 2 answers

Hi,

I've had this problem for weeks. What's the solution? If it isnt easy I'm leaving this "awesome" browser!

I had to register to post this and then I wasnt taken back to this page - not awesome! And it was very difficult to click through the browser back button - 5 mins to get back here again!

belenenses 0 solutions 2 answers

....and I've now had 5 emails asking me to confirm my email address when I had to do it to post this message - awesome!

makie 0 solutions 1 answers

Yeah i am getting the same message still. Have been for the past 10 mins

almeso 0 solutions 1 answers

Had the same problem. Found a solution for my specific system.

I used the seitwert.de-Plugin (a german SEO-Tool). It seems, that this plugin also used the SEOmoz-Plugin in it.

So try to uninstall every plugin, that COULD use it - i think other people also had the same problem, because of not noticing another SEO-Plugin could be the problem.

Hope i could help someone!

Best wishes from Berlin!