Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't open FF, mozilla crasher reporter always pops in

more options

after installing windows update for 2 hours FF won't open..

Add-ons: {3f963a5b-e555-4543-90e2-c3908898db71}:,{0545b830-f0aa-4d7e-8820-50a4629a56fe}:4.6.1,{671c8440-f787-11dc-95ff-0800200c9a66}:2.0.2,,{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}:6.0.18,{20a82645-c095-46ed-80e3-08825760534b}:1.1,{AE93811A-5C9A-4d34-8462-F7B864FC4696}:3.63,{97c7d43c-4182-49b8-9b04-b78fed89d7fb}:1.2.3,seostatus@rubyweb:1.5.7,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.8 BuildID: 20100722155716 CrashTime: 1280999715 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1280983986 ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 891 StartupTime: 1280999668 Theme: classic/1.0 Throttleable: 1 URL: about:blank Vendor: Mozilla Version: 3.6.8

This report also contains technical information about the state of the application when it crashed.

Modified by whitetulips

All Replies (2)

more options

That detail information isn't helpful unfortunately.

Can you get the crash report(s) and paste them here? See

Also see if Firefox will start up in Diagnose Firefox issues using Troubleshoot Mode or a new profile. See Profile Manager - Create, remove or switch Firefox profiles

Modified by rjohnson19

more options

rjohnson19 thanks for the reply but I've already solved it myself earlier.

What I did was I opened Firefox at Safe Mode, then checked the "Disabled All Add-ons" button and click the Make changes and restart and boom my Firefox is back!