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How can I stop pop-ups for malware/antivirus software websites that create problems on my computer since my last Firefox update?

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I've been getting pop-up windows from anti-malware and registry cleaner software websites, selling their product. After these pop-ups, I begin having problems with my computer. Some of the problems I've had are: "lost" my optical drive (fixed since then), my Optimize 3 program will no longer work, IE cannot connect to the internet. I've done a Restore and other fixes. It works for a while until another pop-up appears.

== After I installed the last Firefox update.

I've been getting pop-up windows from anti-malware and registry cleaner software websites, selling their product. After these pop-ups, I begin having problems with my computer. Some of the problems I've had are: "lost" my optical drive (fixed since then), my Optimize 3 program will no longer work, IE cannot connect to the internet. I've done a Restore and other fixes. It works for a while until another pop-up appears. == After I installed the last Firefox update.

Additional System Details

Installed Plug-ins

  • -NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • Shockwave Flash 10.1 r53
  • iTunes Detector Plug-in
  • GEPlugin
  • Picasa plugin
  • Yahoo Application State Plugin version 1.0.0.7
  • 4.0.50524.0
  • Office Live Update v1.5
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Updater pluginhttp://pack.google.com/
  • Google Update
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8 (.NET CLR 2.0.50727; .NET CLR 1.1.4322; .NET CLR 3.5.30729; .NET CLR 3.0.30729)

More Information

TXGuy 87 solutions 861 answers

Do a thorough scan for malware.

Install, update and run these programs in this order. They are all free for personal use, but some have limited functionality in the "free mode", but those are features you really don't need to find and remove the problem that you have. (Not all programs detect the same Malware.)

Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php SuperAntispyware - http://www.superantispyware.com/ AdAware - http://www.lavasoftusa.com/software/adaware/ Spybot Search & Destroy - http://www.safer-networking.org/en/index.html Windows Defender - http://www.microsoft.com/windows/products/winfamily/defender/default.mspx Dr. Web Cureit - http://www.freedrweb.com/cureit/

If these don't find it or can't clear it, post in one of these forums for specialized malware removal help: http://bleepingcomputer.com http://www.spywareinfoforum.com/ http://www.spywarewarrior.com/index.php http://forum.aumha.org/


Other Issues: ~~red:You have installed plug-ins with known security issues. You should update them immediately.~~

You ~~red:MAY~~ need to Update Adobe Reader for Firefox (aka Adobe PDF Plug-In For Firefox): your ver. N/A; current ver. 9.3.3 (important security update release 06-29-2010; see: http://www.adobe.com/support/security/bulletins/apsb10-15.html) ~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/ See: http://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader ~~blue:You may be able to update from the Adobe Reader installed on your system~~ instead of going to the Adobe site and downloading. Open the Adobe Reader installed on your system (in Windows, Start > Program Files, find and click Adobe Reader to open), click Help, click Check for Updates. Allow the download/update to occur. If you use this method, no need to proceed with the instructions below, but do look at the two bulleted items at the bottom "NOTE for IE:" and "Also see:". Restart Firefox and check your new version here: http://www.mozilla.com/en-US/plugincheck/ ~~blue:If you go to the Adobe site to download the current Adobe Reader:~~ -use Firefox to download and SAVE to your hard drive (save to Desktop for easy access) ~~red:-See the images at the bottom left of this post to see the steps to take on the Adobe site~~ -exit Firefox (File > Exit) -In Windows: check to see that Firefox is completely closed (Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window) -In Windows: double-click on the Adobe Reader installer you just downloaded to install/update Adobe Reader

Do a thorough scan for malware. Install, update and run these programs <u>in this order</u>. They are all free for personal use, but some have limited functionality in the "free mode", but those are features you really don't need to find and remove the problem that you have. (<u>'''Not all programs detect the same Malware.'''</u>) Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php SuperAntispyware - http://www.superantispyware.com/ AdAware - http://www.lavasoftusa.com/software/adaware/ Spybot Search & Destroy - http://www.safer-networking.org/en/index.html Windows Defender - http://www.microsoft.com/windows/products/winfamily/defender/default.mspx Dr. Web Cureit - http://www.freedrweb.com/cureit/ If these don't find it or can't clear it, post in one of these forums for specialized malware removal help: http://bleepingcomputer.com http://www.spywareinfoforum.com/ http://www.spywarewarrior.com/index.php http://forum.aumha.org/ ----------------------------------- <u>'''''Other Issues'''''</u>: ~~red:You have installed plug-ins with known security issues. You should update them immediately.~~ <u>'''You '''</u>~~red:<u>'''MAY'''</u>~~<u>''' need to Update Adobe Reader for Firefox (aka Adobe PDF Plug-In For Firefox)'''</u>: your ver. N/A; current ver. 9.3.3 (important security update release 06-29-2010; see: http://www.adobe.com/support/security/bulletins/apsb10-15.html) ~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/ See: http://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader ~~blue:''<u>You may be able to update from the Adobe Reader installed on your system</u>''~~ instead of going to the Adobe site and downloading. Open the Adobe Reader installed on your system (''in Windows, Start > Program Files, find and click Adobe Reader to open''), click Help, click Check for Updates. Allow the download/update to occur. If you use this method, no need to proceed with the instructions below, <u>'''but'''</u> do look at the two bulleted items at the bottom "'''<u>NOTE for IE:</u>'''" and "Also see:". Restart Firefox and check your new version here: http://www.mozilla.com/en-US/plugincheck/ ~~blue:''<u>If you go to the Adobe site to download the current Adobe Reader:</u>''~~ -'''<u>use Firefox to download</u>''' and <u>'''SAVE to your hard drive'''</u> (save to Desktop for easy access) ~~red:-See the images at the bottom left of this post to see the steps to take on the Adobe site~~ -exit Firefox (File > Exit) -In Windows: check to see that Firefox is completely closed (''Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window'') -In Windows: double-click on the Adobe Reader installer you just downloaded to install/update Adobe Reader *<u>'''NOTE: On Vista and Windows 7'''</u> you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). See this: http://vistasupport.mvps.org/run_as_administrator.htm *'''<u>NOTE for IE:</u>''' Firefox and most other browsers use a Plugin. IE uses an ActiveX version. To install/update the IE ActiveX version, same instructions as above, except use IE to download the ActiveX installer. See: [[ActiveX]] *Also see: http://kb.mozillazine.org/Adobe_Reader ~~red:'''''AND'''''~~ [[How do I edit options to add Adobe to the list of allowed sites]]

Question owner

How can I stop pop-ups when I'm using Firefox? I have received pop-ups from a couple of websites since my latest Firefox update. After getting the pop-ups, I began having many problems with my computer, from "losing" my optical drive to being unable to do Windows Update.

The 2 pop-up websites were selling Registry Cleaner and AntivirPro. I blocked those websites in Firefox Security but I still got them. Unbeknownst to me, AntivirPro even installed a demo on my computer that had no uninstall feature and did not show up in the Add/Remove List of programs on my computer. I had to do a Restore to get rid of it. I couldn't delete it because it didn't show up on the programs list. Their website is AntivirSolutions.com.

How can I stop pop-ups when I'm using Firefox? I have received pop-ups from a couple of websites since my latest Firefox update. After getting the pop-ups, I began having many problems with my computer, from "losing" my optical drive to being unable to do Windows Update. The 2 pop-up websites were selling Registry Cleaner and AntivirPro. I blocked those websites in Firefox Security but I still got them. Unbeknownst to me, AntivirPro even installed a demo on my computer that had no uninstall feature and did not show up in the Add/Remove List of programs on my computer. I had to do a Restore to get rid of it. I couldn't delete it because it didn't show up on the programs list. Their website is AntivirSolutions.com.