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Firefox crashes on me at least once a day or more

Posted

I just got a new Sony vaio laptop. Firefox crashes on my everyday at least once or even several times in a day. I'm using the latest version of firefox and I'm pretty sure all my plug ins and extensions are up to date. I have been having this problem for 2 weeks now. I hope some one out there can help me out. Thanks Ray

Crash ID(s)

bp-99fc9e41-fbca-47df-a6e4-498562100731
bp-300c40c2-511e-4e72-9fd4-e819c2100730
bp-437ca605-9501-4651-b92e-75ac02100730
bp-deea25ac-164e-48a5-bcd6-d47102100729
bp-de442e33-ccf5-4d19-9528-c9b062100728
bp-81776d55-d8e2-4577-b39f-c31d62100728
bp-26a4b1f5-8385-40ab-a1a5-ad48f2100727
bp-46a98a4e-6965-45c4-8d36-9e38f2100727
bp-4802b2c1-6a94-46a8-a82b-d19f82100727
bp-4d87dfcd-00a9-482a-99db-284242100726
bp-aac430f9-6d15-41c2-86a7-341292100726
bp-9b435b14-f89a-4eb7-a6d4-9b9fe2100723
bp-25acd411-ae41-4c84-82e3-0ce5d2100722
bp-d5e8af62-259e-4d17-ab39-ff8392100722
bp-adcf9aec-e64c-421e-98e1-a16ba2100721
bp-0e91cebd-6bfd-43a1-93e4-a519d2100721
bp-836754f7-bb90-4009-a52d-ad7122100721
bp-9f83c10c-181b-4577-87c0-9acdd2100721
bp-6061aa5f-38a6-4d68-b1e4-587462100721
bp-faf0ca18-2f4c-4580-a941-5bb032100718
bp-6ffe4d9c-4802-485b-beb9-d23b22100717

I just got a new Sony vaio laptop. Firefox crashes on my everyday at least once or even several times in a day. I'm using the latest version of firefox and I'm pretty sure all my plug ins and extensions are up to date. I have been having this problem for 2 weeks now. I hope some one out there can help me out. Thanks Ray == Crash ID(s) == bp-99fc9e41-fbca-47df-a6e4-498562100731<br /> bp-300c40c2-511e-4e72-9fd4-e819c2100730<br /> bp-437ca605-9501-4651-b92e-75ac02100730<br /> bp-deea25ac-164e-48a5-bcd6-d47102100729<br /> bp-de442e33-ccf5-4d19-9528-c9b062100728<br /> bp-81776d55-d8e2-4577-b39f-c31d62100728<br /> bp-26a4b1f5-8385-40ab-a1a5-ad48f2100727<br /> bp-46a98a4e-6965-45c4-8d36-9e38f2100727<br /> bp-4802b2c1-6a94-46a8-a82b-d19f82100727<br /> bp-4d87dfcd-00a9-482a-99db-284242100726<br /> bp-aac430f9-6d15-41c2-86a7-341292100726<br /> bp-9b435b14-f89a-4eb7-a6d4-9b9fe2100723<br /> bp-25acd411-ae41-4c84-82e3-0ce5d2100722<br /> bp-d5e8af62-259e-4d17-ab39-ff8392100722<br /> bp-adcf9aec-e64c-421e-98e1-a16ba2100721<br /> bp-0e91cebd-6bfd-43a1-93e4-a519d2100721<br /> bp-836754f7-bb90-4009-a52d-ad7122100721<br /> bp-9f83c10c-181b-4577-87c0-9acdd2100721<br /> bp-6061aa5f-38a6-4d68-b1e4-587462100721<br /> bp-faf0ca18-2f4c-4580-a941-5bb032100718<br /> bp-6ffe4d9c-4802-485b-beb9-d23b22100717

Modified by cor-el

Additional System Details

Installed Plug-ins

  • -np-mswmp
  • 1.9.0042.0
  • npdnu
  • npdnupdater2
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 6.0.12.775
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • Default Plug-in
  • Shockwave Flash 10.1 r53
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • iTunes Detector Plug-in
  • DivX Web Player version 2.0.2.40
  • Next Generation Java Plug-in 1.6.0_21 for Mozilla browsers
  • Yahoo Application State Plugin version 1.0.0.7
  • 4.0.50524.0
  • NPWLPG
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Google Update

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8 GTB7.1

More Information

extensions: aol radio toolbar version 5.27.1.5351, google toolbar version 7.1.20100723W, Java Console 6.0.21, Norton IPS version 2.0, Norton Toolbar version 4.6, RealPlayer Browser Record Plugin version 1.1.5, Xmarks version 3.7.8
Theme: MidnightFox version 2.20100123
Plugins: Adobe Acrobrat version 9.3.3.177, Divx Web Player version 2.02.40, downloadUpdater verison 1.1.0.2, downloadUpdater2 version 1.3.0.0, Google Update version 1.2.183.13, Itunes Application Detector version 1.0.1.1, Java Deployment Toolkit version 6.0.210.6, Java(TM) Platform SE 6 U21 version 6.0.210.6, Microsoft Windows Media Player Firefox Plugin version 1.0.0.8, Mozilla Default Plug-in version 1.0.0.15, QuickTime Plug-in version 7.6.6.0, RealJukebox NS Plugin version 1.0.3.775, RealPlayer Version Plugin version 6.0.12.775, Realplayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit) version 6.0.12.775, RealPlayer(tm) HTMLVideoShim Plug-In (32-bit) version 1.0.0.0, Shockwave Flash version 10.1.53.64, Shockwave for Director version 11.5.7.609, Silverlight Plug-In version 4.0.50524.0, Windows Genuine Advantage version 1.9.42.0, Window Live Photo Gallery version 14.0.8081.709, Yahoo Application State Plugin version 1.0.07

sctl 35 solutions 219 answers

Crashes like you describe are usually caused by add-ons or profile issues, but can also be caused by video drivers.

Start Firefox in Troubleshoot Firefox issues using Safe Mode (hold down the SHIFT key when starting Firefox) to check if one of the extensions or if hardware acceleration is causing the problem and to make sure you are using the default theme:

     Firefox (Tools) -> Add-ons -> Appearance

Don't make any changes on the Safe mode start window.

     https://support.mozilla.com/kb/Safe+Mode 

See the help article Troubleshooting extensions and themes

Check your plug-ins (Java, Flash, etc.) at

     https://www.mozilla.org/en-US/plugincheck/

The following help articles address crashes in Firefox:

You can also search for similar help articles

If you have to re-install, do a clean installation:

  1. download Firefox and save the installation file,
  2. uninstall Firefox,
  3. delete the Firefox program files folder, (important)
  4. reboot
  5. re-install with administrator privileges. (important)




edited order of reinstall

Crashes like you describe are usually caused by add-ons or profile issues, but can also be caused by video drivers. Start Firefox in [[Safe Mode]] (hold down the SHIFT key when starting Firefox) to check if one of the extensions or if hardware acceleration is causing the problem and to make sure you are using the default theme:<br /> Firefox (Tools) -> Add-ons -> Appearance Don't make any changes on the Safe mode start window. https://support.mozilla.com/kb/Safe+Mode See the help article [https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes Troubleshooting extensions and themes] Check your plug-ins (Java, Flash, etc.) at<br /> https://www.mozilla.org/en-US/plugincheck/ The following help articles address crashes in Firefox:<br /><br /> * [https://support.mozilla.com/en-US/kb/Firefox%20will%20not%20start Firefox will not start] * [https://support.mozilla.com/en-US/kb/Firefox%20crashes Firefox crashes] * [https://support.mozilla.com/en-US/kb/Firefox%20crashes%20when%20you%20open%20it Firefox crashes when you open it] * [https://support.mozilla.com/en-US/kb/Firefox%20is%20already%20running%20but%20is%20not%20responding Firefox is already running but is not responding] * [https://support.mozilla.com/en-US/kb/High%20memory%20usage High memory usage] You can also [https://support.mozilla.com/en-US/search?q=crash search for similar help articles] If you have to re-install, do a clean installation: # download Firefox and save the installation file, # uninstall Firefox, # delete the Firefox program files folder, (important) # reboot # re-install with administrator privileges. (important) <br /><br /> ----- edited order of reinstall

Modified by sctl