Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox will not remember login information

  • 3 replies
  • 124 have this problem
  • 3 views
  • Last reply by stiff77

more options

Firefox does not seem to be remembering usernames and passwords on sites. I input my information, and check the box that says "stay signed in". It works until I exit Firefox. When I open it back up, I have to input all my info again. This is happening on all websites that require I sign in. I have tried clearing cookies/cache, adding in exceptions to always allow cookies for certain sites, have it set to keep cookies until they expire, have cleared internet history...nothing is working. Examples of websites this is happening on: hotmail, gmail, livejournal, wordpress, twitter, facebook, goodreads, etc. Any idea of what's happening and how to fix it?

This happened

Every time Firefox opened

== two days ago, for no discernable reason

Firefox does not seem to be remembering usernames and passwords on sites. I input my information, and check the box that says "stay signed in". It works until I exit Firefox. When I open it back up, I have to input all my info again. This is happening on all websites that require I sign in. I have tried clearing cookies/cache, adding in exceptions to always allow cookies for certain sites, have it set to keep cookies until they expire, have cleared internet history...nothing is working. Examples of websites this is happening on: hotmail, gmail, livejournal, wordpress, twitter, facebook, goodreads, etc. Any idea of what's happening and how to fix it? == This happened == Every time Firefox opened == two days ago, for no discernable reason

All Replies (3)

more options
  • The selection of websites remembering you and automatically log you in is stored in a cookie.
  • You must allow that cookie: Tools > Options > Privacy > Cookies: "Exceptions"
  • Make sure that you do not use Delete browsing, search and download history on Firefox to clear the "Cookies" and the "Site Preferences"

See also Cookies - Information that websites store on your computer and Enhanced Tracking Protection in Firefox for desktop

more options

I had allowed cookies for all the sites I need before I posted my original question but thank you. It's still not working; nothing is. Could there be any reason besides cookies that this is happening?

more options

I had this problem and have just worked out a fix (for me anyway). Go to options>privacy>'clear history when Firefox closes'. Click through for options and untick 'cookies' and 'active logins'.Firefox should now keep you logged in when you quit and restart. Hope this helps