Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am unable to download files from a particular web site

more options

I am a faculty member at a local college. I am able to open up blackboard and do certain interactions but when I need to download a file Firefox won't let me. It works fine in explorer.

URL of affected sites

http://

All Replies (1)

more options

It seems that Blackboard is always at least a year behind in supporting the latest versions of Firefox, and some schools may not be using that latest version of their software. Look under Supported Browsers for the version of Firefox that is supported for the version of Vista or Campus Edition your school uses. That information should be posted at the bottom of most Blackboard / WebCT pages. http://www2.blackboard.com/tuneup/viewpage?name=tuneup_browser_tuneup_windows_firefox

Depending upon which version your school is using, you will have to use Firefox 3.0.x, 3.5.x, or Firefox 2.0.0.20 when accessing the Blackboard site.

My advice is to install the Firefox Portable version that you need for Blackboard on your computer, and use that installation only for Blackboard. Continue to use 3.6.x for all other web browsing. The Portable version won't affect the official version at all. FP 3.0.x and 3.5.x versions are here: http://portableapps.com/apps/internet/firefox_portable/localization#legacy FP 2.0.0.20 is here: Firefox, P.E. Legacy/Firefox_Portable_2.0.0.20_en-us.paf.exe