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can't uninstall firefox


firefox has bugged my computer. i can't search. get redirected to useless sites. won't uninstall.

This happened

Every time Firefox opened

== last couple of weeks

Additional System Details

Installed Plug-ins

  • -Default Plug-in
  • Shockwave Flash 10.1 r53
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • GEPlugin
  • 4.0.50524.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Updater pluginhttp://pack.google.com/
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin


  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20100713 Firefox/3.6.7 (.NET CLR 3.5.30729)

More Information

firefox is buggy. won't go to proper sites. redirects to useless search sites. won't uninstall

silkphoenix 92 solutions 1250 answers

Please read this article:


  • Moderator
41 solutions 524 answers

Also see Uninstalling Firefox- MozillaZine KB

gstritch 0 solutions 2 answers

Just spent the morning uninstalling firefox manually(would not uninstall thru control panel). Reinstalled Firefox 12. STILL cant make GMAIL work. GMAIl works fine in Chrome and IE. - I guess Mizilla doesn't support XP anymore.... Anyway, I am permanently deleting, manually, Firefox from my systems. Any software that will not uninstall does not get to live on my companies computers...

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

Firefox 12 does support XP, so we can help you get gmail working with Firefox if you'd like :)

Try to start Firefox in Safe mode. This mode disables all extensions, user customizations, hardware acceleration, etc. temporarily for diagnostic and troubleshooting. If Firefox works fine in Safe Mode, then this is likely an add-on issue. Restart Firefox in normal mode, then type "About:addons" (without the quotes) in the address bar. Disable your extensions one by one, restarting Firefox between each one, until you find the trouble maker. Once you do, you can disable that add-on and report the issue to that add-on's developer.

gstritch 0 solutions 2 answers

Thanks for this advice, but it does not seem to address my fundamental concern: Firefox will not Uninstall. I understand that complex software gets corrupted or compromised; -that is my logic for n uninstall/reinstall of the original codebase. When a software package will no longer perform the elementary functiona;ity of uninstalling itself, my confidence in that software ends.

  • Top 10 Contributor
  • Moderator
10738 solutions 96631 answers

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: