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Firefox frequently crashes on any page, maybe because of plugin-container.exe

Posted

Firefox seems to be randomly crashing with no regard to what page I view. It can be anything from a Google results page to a page with multimedia playing. Every time, I get the same crash report, but I don't know how to fix the problem. To my knowledge, I have removed all unnecessary plug-ins and add-ons.

Firefox has also been running unusually slow and often freezes on web pages for several minutes. I have FF set to clear all my browsing data when I close it.

Crash ID(s)

172ba950-7f4e-4f07-bb59-2f71c2100726,

Firefox seems to be randomly crashing with no regard to what page I view. It can be anything from a Google results page to a page with multimedia playing. Every time, I get the same crash report, but I don't know how to fix the problem. To my knowledge, I have removed all unnecessary plug-ins and add-ons. Firefox has also been running unusually slow and often freezes on web pages for several minutes. I have FF set to clear all my browsing data when I close it. == Crash ID(s) == 172ba950-7f4e-4f07-bb59-2f71c2100726,

Additional System Details

Installed Plug-ins

  • -1.7.0069.2
  • getplusplusadobe16244
  • 6.0.12.732
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • Shockwave Flash 10.1 r53
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • iTunes Detector Plug-in
  • DivX Web Player version 2.0.2.40
  • Next Generation Java Plug-in 1.6.0_21 for Mozilla browsers
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.0.5 (.NET CLR 3.5.30729) FBSMTWB

More Information

Adobe DLM, Forcastfox, Google Toolbar, Java Console, Java Quick Starter, McAfee Site Advisor, Microsoft .NET Framework Assisstant, RealPlayer Browser Record Plugin, Swag Bucks Toolbar, XUL Cache.

the-edmeister
  • Top 25 Contributor
  • Moderator
5406 solutions 40223 answers

You don't have Firefox 3.0.5 installed, your UserAgent is messed up, Gecko rv:1.9.1.5 is part of Firefox 3.5.5 . The Plugin Container wasn't added to Firefox until version 3.6.4, so that's not your problem. --- Fix your UserAgent. http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter If you see the warning, you can confirm that you want to access that page. Filter = general.useragent. Right-click the preferences that are bold, one line at a time, and select Reset, Then restart Firefox. --- For that crash, it might be caused by one of your extensions. See this Bug report comment for more information. https://bugzilla.mozilla.org/show_bug.cgi?id=536455#c3

Or you can troubleshoot it yourself. Do you have that problem when running in the Firefox SafeMode? http://support.mozilla.com/en-US/kb/Safe+Mode Don't select anything right now, just use "Continue in SafeMode."

If not, see this: http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...

You don't have Firefox 3.0.5 installed, your UserAgent is messed up, Gecko rv:1.9.1.5 is part of Firefox 3.5.5 . The Plugin Container wasn't added to Firefox until version 3.6.4, so that's not your problem. --- Fix your UserAgent. [http://en.wikipedia.org/wiki/User_Agent] type '''about:config''' in the URL bar and hit Enter ''If you see the warning, you can confirm that you want to access that page.'' Filter = '''general.useragent.''' Right-click the preferences that are '''bold''', one line at a time, and select '''''Reset''''', Then restart Firefox. --- For that crash, it might be caused by one of your extensions. See this Bug report comment for more information. https://bugzilla.mozilla.org/show_bug.cgi?id=536455#c3 Or you can troubleshoot it yourself. Do you have that problem when running in the Firefox SafeMode? [http://support.mozilla.com/en-US/kb/Safe+Mode] ''Don't select anything right now, just use "Continue in SafeMode."'' If not, see this: [http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes]

Question owner

From what I've tested in your reply, it seems that the source of my problem is one of my plug-ins. I'm going to have to troubleshoot for that. But before that, I know I typically install many plug-ins for the sake of viewing content on a website I will only visit once or twice, so right now I feel the best thing to do would be to uninstall all of my plug-ins and the reinstall them as they become necessary to accommodate my browsing patterns. Would that be either safe or possible?

From what I've tested in your reply, it seems that the source of my problem is one of my plug-ins. I'm going to have to troubleshoot for that. But before that, I know I typically install many plug-ins for the sake of viewing content on a website I will only visit once or twice, so right now I feel the best thing to do would be to uninstall all of my plug-ins and the reinstall them as they become necessary to accommodate my browsing patterns. Would that be either safe or possible?