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Support Forum

Why does Ask.com keep showing up in my search engines?


I keep removing it as a preferred search engine, and every time I start a new session, it's back. There's already a thread on this in support. It's marked as closed, but doesn't actually provide any information on how to solve the problem,

Here's the URL to the other post: http://support.mozilla.com/tiki-view_forum_thread.php?locale=en-US&comments_parentId=594238&forumId=1

Using 3.6.7, but problem's been happening since 3.6.6

Additional System Details

Installed Plug-ins

  • -Office Plugin for Netscape Navigator
  • ActiveTouch General Plugin Container Version 105
  • PopCap Games Plugin
  • IBM 821 Conference Plugin for Mozilla version
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
  • Default Plug-in
  • Shockwave Flash 10.1 r53
  • Adobe Shockwave for Director Netscape plug-in, version 11.0
  • iTunes Detector Plug-in
  • CANON iMAGE GATEWAY Mycamera Plugin
  • Yahoo Application State Plugin version
  • 4.0.50524.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Java Plug-in 1.6.0_07 for Netscape Navigator (DLL Helper)
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object


  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20100713 AskTbTRL2/ Firefox/3.6.7 (.NET CLR 3.5.30729)

More Information

rjohnson19 39 solutions 240 answers


The Ask Toolbar, an add-ons you installed or accidentally installed with another program (AskTbTRL2/ in your user agent), is doing this.

Uninstall this add-on from your system.

  1. Close all open Web browsers
  2. From the "Start" menu in Windows, select "Control Panel"
  3. Select "Add/Remove Programs"
  4. Select the program with the Ask logo and the text "Ask Toolbar" (or a similarly named Toolbar)
  5. Click "Change/Remove"