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Chase account will not accept password to open account

Posted

My Chase page appears on desktop including User ID. When I enter my password I cannot activate my accounts. I click "log in" and nothing happens. I have Firefox 3.6.

This happened

Every time Firefox opened

== last week

My Chase page appears on desktop including User ID. When I enter my password I cannot activate my accounts. I click "log in" and nothing happens. I have Firefox 3.6. == This happened == Every time Firefox opened == last week

Additional System Details

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Application

  • User Agent: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8.1.7) Gecko/20070914 Firefox/2.0.0.7

More Information

Chase reps say my problem is with Firefox and not with Chase.

cor-el
  • Top 10 Contributor
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17482 solutions 157978 answers

Helpful Reply

"Clear the Cache": Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now" "Remove the Cookies" from sites causing problems: Firefox > Preferences > Privacy > Cookies: "Show Cookies"

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted. You can rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete cookies.sqlite-journal and cookies.txt, if they exist, in the Profile Folder in case cookies.sqlite got corrupted.

See also Fix login issues on websites that require a username and password (Remove corrupt cookies file)

"Clear the Cache": Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now" "Remove the Cookies" from sites causing problems: Firefox > Preferences > Privacy > Cookies: "Show Cookies" If clearing the cookies doesn't help then it is possible that the file ''cookies.sqlite'' that stores the cookies is corrupted. You can rename (or delete) '''cookies.sqlite''' (cookies.sqlite.old) and delete '''cookies.sqlite-journal''' and '''cookies.txt''', if they exist, in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder] in case cookies.sqlite got corrupted. See also [[Cannot log in to websites]] (Remove corrupt cookies file)