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Firefox crashes randomly and won't recover my tabs

Posted

I have been having trouble recently with my version of firefox, it worked fine up until just a little while ago. it started crashing frequently and randomly no matter what page I was on. then, it started refusing to recover my tabs after it had crashed or otherwise

what could be the problem?

Crash ID(s)

bp-c574fd76-4084-4a3d-a8ea-b66a32100712 7/12/2010 2:50 PM afa2f628-94e5-4f39-9d57-ae6cab83af75 7/12/2010 10:24 AM 639ef98b-4554-4fd8-b37a-2fbb0551f7f0 7/8/2010 2:10 PM bp-f704371b-3505-4f9d-b0e2-486f32100708 7/8/2010 10:34 AM bp-52bc83b6-0e7a-4cbf-a590-786662100704 7/4/2010 1:32 PM bp-e2e24c00-784c-4d60-9537-94d7d2100629 6/29/2010 2:33 PM bp-35029ca5-8ac0-47d6-ae75-980412100628 6/28/2010 11:10 PM bp-00d89ff8-9f57-4010-96c8-66b0d2100621 6/21/2010 10:08 PM f8b07dcd-53c6-430c-85a7-c4fb06e7bf52 6/20/2010 9:29 PM bp-6c676364-dba3-4bcd-9cd4-45fb52100619 6/19/2010 6:08 PM bp-acb76e80-5406-437a-baef-f44922100616 6/16/2010 8:27 PM bp-bd0c1617-1546-41f7-87c5-cf2302100616 6/16/2010 8:12 PM 5a7de630-c7cb-445d-a4c6-ecb6a81bdc02 6/12/2010 9:47 PM bp-f97174fd-acc5-4fbc-b336-ca8292100612 6/12/2010 7:57 PM bp-480fc22b-cbf9-4816-92b4-519e72100607 6/7/2010 8:56 PM bp-f7d0f9a8-8bd0-485e-9902-5c3112100607 6/7/2010 12:46 PM bp-05c67868-60bf-43fd-aab7-e3efb2100607 6/7/2010 12:45 PM bp-f2be22b9-241a-4bb7-9762-336ab2100504 5/4/2010 9:05 AM b376f673-37c9-434a-a11f-ab7975dcabd2 5/3/2010 6:39 PM d9a818c9-25a1-4efd-927f-4a2b1f7ae9ae 5/3/2010 4:30 PM bp-054e4026-d9c4-4001-a5af-1bbd32100502 5/2/2010 8:44 PM bp-68aace39-3547-482f-b354-039b22100501 5/1/2010 4:34 PM b3b490b3-ca31-44c4-bf3d-784e2f40b2f6 4/17/2010 8:57 PM bp-0d8531cb-2476-44c1-8953-d9d262100415 4/15/2010 11:06 PM bp-7ecabd80-35fe-4489-8ee0-1f3382100410 4/10/2010 8:54 PM 773a7e63-672e-42a8-84f1-2059d8c977d4 4/5/2010 10:35 PM bp-2ca922ff-f2ad-47ae-aa8f-573522100404 4/4/2010 8:59 PM 09370270-2478-4f52-8597-df16620634ca 4/3/2010 2:04 PM f1e5e4f7-d057-46b2-8da2-89c530804030 3/28/2010 7:37 PM bp-246eb371-0e62-47df-8f37-55e562100328 3/28/2010 4:47 PM 695b0ef0-7883-4835-a126-d0efd208a5ff 3/28/2010 1:00 PM bp-0f21926b-a842-40d7-9aaa-18b762100313 3/13/2010 9:42 PM bp-21997feb-03db-437d-9fb6-521c72100311 3/11/2010 9:35 AM bp-27835729-f004-48e6-8df7-940452100309 3/9/2010 3:49 PM bp-99138290-9629-40da-adc7-f0bc32100309 3/9/2010 2:48 PM fd2ccf09-62ae-4bc3-9afa-e3f3098d8254 3/9/2010 1:54 PM 2446ee0d-9c75-4a64-b9b2-7d30582dadd4 3/7/2010 8:04 PM bp-c2b23a68-5e92-49fe-85b4-0e5c82100306 3/6/2010 11:13 PM bp-de902926-88af-49e1-aa2d-75bbd2100228 2/28/2010 8:50 PM bp-6d48de99-58e6-4095-9393-81b762100220 2/20/2010 10:36 PM f0ee1e79-9682-4c38-9355-6210d4bddda2 2/20/2010 10:05 PM c8dbc4ed-a0c5-4d31-b9ff-2742ef161525 2/10/2010 8:29 PM 6243102e-36c9-4536-900e-05d4d609adb5 2/8/2010 10:16 PM 3bcb44e6-9535-4ea2-ae2f-165b4da5da34 2/3/2010 9:31 PM 265cb0ac-9ae4-4719-a3d6-aff3933f5652 2/3/2010 9:19 PM bp-e9fbf14b-de42-4705-903f-f78972100130 1/30/2010 11:04 PM 556006ca-eb09-4d39-9837-385efbcafee0 1/16/2010 11:39 PM b3f2e7d1-38ca-4a4b-8545-072ef4e98f49 1/16/2010 1:43 PM bp-1d3ffa79-5019-4f9b-82f8-b2d022091221 12/21/2009 7:20 PM 0da2029b-d156-49a9-b5db-80eaea26a796 10/25/2009 4:46 PM 28823966-1da9-47c6-a667-3c62af95eaec 10/24/2009 6:24 PM bba3eb51-96a8-4548-b2d5-1f16c8a831a9 9/26/2009 7:58 PM

I have been having trouble recently with my version of firefox, it worked fine up until just a little while ago. it started crashing frequently and randomly no matter what page I was on. then, it started refusing to recover my tabs after it had crashed or otherwise what could be the problem? == Crash ID(s) == bp-c574fd76-4084-4a3d-a8ea-b66a32100712 7/12/2010 2:50 PM afa2f628-94e5-4f39-9d57-ae6cab83af75 7/12/2010 10:24 AM 639ef98b-4554-4fd8-b37a-2fbb0551f7f0 7/8/2010 2:10 PM bp-f704371b-3505-4f9d-b0e2-486f32100708 7/8/2010 10:34 AM bp-52bc83b6-0e7a-4cbf-a590-786662100704 7/4/2010 1:32 PM bp-e2e24c00-784c-4d60-9537-94d7d2100629 6/29/2010 2:33 PM bp-35029ca5-8ac0-47d6-ae75-980412100628 6/28/2010 11:10 PM bp-00d89ff8-9f57-4010-96c8-66b0d2100621 6/21/2010 10:08 PM f8b07dcd-53c6-430c-85a7-c4fb06e7bf52 6/20/2010 9:29 PM bp-6c676364-dba3-4bcd-9cd4-45fb52100619 6/19/2010 6:08 PM bp-acb76e80-5406-437a-baef-f44922100616 6/16/2010 8:27 PM bp-bd0c1617-1546-41f7-87c5-cf2302100616 6/16/2010 8:12 PM 5a7de630-c7cb-445d-a4c6-ecb6a81bdc02 6/12/2010 9:47 PM bp-f97174fd-acc5-4fbc-b336-ca8292100612 6/12/2010 7:57 PM bp-480fc22b-cbf9-4816-92b4-519e72100607 6/7/2010 8:56 PM bp-f7d0f9a8-8bd0-485e-9902-5c3112100607 6/7/2010 12:46 PM bp-05c67868-60bf-43fd-aab7-e3efb2100607 6/7/2010 12:45 PM bp-f2be22b9-241a-4bb7-9762-336ab2100504 5/4/2010 9:05 AM b376f673-37c9-434a-a11f-ab7975dcabd2 5/3/2010 6:39 PM d9a818c9-25a1-4efd-927f-4a2b1f7ae9ae 5/3/2010 4:30 PM bp-054e4026-d9c4-4001-a5af-1bbd32100502 5/2/2010 8:44 PM bp-68aace39-3547-482f-b354-039b22100501 5/1/2010 4:34 PM b3b490b3-ca31-44c4-bf3d-784e2f40b2f6 4/17/2010 8:57 PM bp-0d8531cb-2476-44c1-8953-d9d262100415 4/15/2010 11:06 PM bp-7ecabd80-35fe-4489-8ee0-1f3382100410 4/10/2010 8:54 PM 773a7e63-672e-42a8-84f1-2059d8c977d4 4/5/2010 10:35 PM bp-2ca922ff-f2ad-47ae-aa8f-573522100404 4/4/2010 8:59 PM 09370270-2478-4f52-8597-df16620634ca 4/3/2010 2:04 PM f1e5e4f7-d057-46b2-8da2-89c530804030 3/28/2010 7:37 PM bp-246eb371-0e62-47df-8f37-55e562100328 3/28/2010 4:47 PM 695b0ef0-7883-4835-a126-d0efd208a5ff 3/28/2010 1:00 PM bp-0f21926b-a842-40d7-9aaa-18b762100313 3/13/2010 9:42 PM bp-21997feb-03db-437d-9fb6-521c72100311 3/11/2010 9:35 AM bp-27835729-f004-48e6-8df7-940452100309 3/9/2010 3:49 PM bp-99138290-9629-40da-adc7-f0bc32100309 3/9/2010 2:48 PM fd2ccf09-62ae-4bc3-9afa-e3f3098d8254 3/9/2010 1:54 PM 2446ee0d-9c75-4a64-b9b2-7d30582dadd4 3/7/2010 8:04 PM bp-c2b23a68-5e92-49fe-85b4-0e5c82100306 3/6/2010 11:13 PM bp-de902926-88af-49e1-aa2d-75bbd2100228 2/28/2010 8:50 PM bp-6d48de99-58e6-4095-9393-81b762100220 2/20/2010 10:36 PM f0ee1e79-9682-4c38-9355-6210d4bddda2 2/20/2010 10:05 PM c8dbc4ed-a0c5-4d31-b9ff-2742ef161525 2/10/2010 8:29 PM 6243102e-36c9-4536-900e-05d4d609adb5 2/8/2010 10:16 PM 3bcb44e6-9535-4ea2-ae2f-165b4da5da34 2/3/2010 9:31 PM 265cb0ac-9ae4-4719-a3d6-aff3933f5652 2/3/2010 9:19 PM bp-e9fbf14b-de42-4705-903f-f78972100130 1/30/2010 11:04 PM 556006ca-eb09-4d39-9837-385efbcafee0 1/16/2010 11:39 PM b3f2e7d1-38ca-4a4b-8545-072ef4e98f49 1/16/2010 1:43 PM bp-1d3ffa79-5019-4f9b-82f8-b2d022091221 12/21/2009 7:20 PM 0da2029b-d156-49a9-b5db-80eaea26a796 10/25/2009 4:46 PM 28823966-1da9-47c6-a667-3c62af95eaec 10/24/2009 6:24 PM bba3eb51-96a8-4548-b2d5-1f16c8a831a9 9/26/2009 7:58 PM

Additional System Details

Installed Plug-ins

  • -Default Plug-in
  • Winamp Application Detector
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape
  • np-mswmp
  • Provides additional functionality on Facebook. See our web site for details.
  • Shockwave Flash 10.0 r45
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • 4.0.50524.0
  • My Web Search Plugin Stub for 32-bit Windows
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.10) Gecko/20100504 Firefox/3.5.10 (.NET CLR 3.5.30729)

More Information

Moses
  • Moderator
459 solutions 3607 answers

Here is the crash signature [@F1675532825'''''''''''''''''''''''''''''''''''''''' ]

And the first crashing thread is NPSWF32.dll__ which means your flash is old. I see that you have version 10.0.r45 which has several, unpatched holes in that version.

Download Flash Player 10.1 here

Here is the crash signature [@F1675532825''''''''''''''''''''''''''''''''''''''''''''' ] And the first crashing thread is '''NPSWF32.dll__ which means your flash is old. I see that you have version 10.0.r45 which has several, unpatched holes in that version. Download Flash Player 10.1 [http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe here]

Question owner

alright, I've done that, now why wont it recover my tabs? it won't even ask me to save before closing.

alright, I've done that, now why wont it recover my tabs? it won't even ask me to save before closing.
Moses
  • Moderator
459 solutions 3607 answers

You can check if your settings are correct by going to Firefox does not ask to save tabs and windows on exit

You can check if your settings are correct by going to [https://support.mozilla.com/en-US/kb/Firefox%20does%20not%20ask%20to%20save%20tabs%20and%20windows%20on%20exit Firefox does not ask to save tabs and windows on exit]