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FF hangs when trying to save pdf files

Posted

Adobe pdf documents open fine but when I try to save a copy, FF hangs (hourglass, stops responding). Right-click and "Save link as" also hangs.

Under Tools->Options, if I select either "General" or "Applications", it hangs. All add-ons (there are only a few) are disabled, safe mode makes no difference.

Sometimes, I can right-click on FF on the taskbar and close it, but usually I have to use the task list to kill it.

IE (ugh) handles pdfs fine. I've changed the download directory, cleared the download history, cleared browsing history/private data, no change.

This happened

Every time Firefox opened

== Can't correlate to a particular update, since I don't always open pdfs

Additional System Details

Installed Plug-ins

  • -LabVIEW 8.0 Netscape Plug-in for Win32
  • LabVIEW 8.2 Netscape Plug-in for Win32
  • LabVIEW 8.5 Netscape Plug-in for Win32
  • LabVIEW 8.6 Netscape Plug-in for Win32
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
  • Shockwave Flash 10.1 r53
  • Next Generation Java Plug-in 1.6.0_18 for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6

More Information

Application Basics
Name
Firefox
Version
3.6.6
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
FireGestures
1.5.7
false
firegestures@xuldev.org
Java Console
6.0.18
false
Java Quick Starter
1.0
false
jqs@sun.com
Adblock Plus
1.2
false
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.altavista.com/
browser.startup.homepage_override.mstone
rv:1.9.2.6
extensions.lastAppVersion
3.6.6
network.cookie.cookieBehavior
1
network.cookie.lifetimePolicy
2
network.cookie.prefsMigrated
true
places.last_vacuum
1273862109
print.print_printer
Adobe PDF
print.printer_Adobe_PDF.print_bgcolor
false
print.printer_Adobe_PDF.print_bgimages
false
print.printer_Adobe_PDF.print_command
print.printer_Adobe_PDF.print_downloadfonts
false
print.printer_Adobe_PDF.print_edge_bottom
0
print.printer_Adobe_PDF.print_edge_left
0
print.printer_Adobe_PDF.print_edge_right
0
print.printer_Adobe_PDF.print_edge_top
0
print.printer_Adobe_PDF.print_evenpages
true
print.printer_Adobe_PDF.print_footercenter
print.printer_Adobe_PDF.print_footerleft
&PT
print.printer_Adobe_PDF.print_footerright
&D
print.printer_Adobe_PDF.print_headercenter
print.printer_Adobe_PDF.print_headerleft
&T
print.printer_Adobe_PDF.print_headerright
&U
print.printer_Adobe_PDF.print_in_color
true
print.printer_Adobe_PDF.print_margin_bottom
0.5
print.printer_Adobe_PDF.print_margin_left
0.5
print.printer_Adobe_PDF.print_margin_right
0.5
print.printer_Adobe_PDF.print_margin_top
0.5
print.printer_Adobe_PDF.print_oddpages
true
print.printer_Adobe_PDF.print_orientation
0
print.printer_Adobe_PDF.print_pagedelay
500
print.printer_Adobe_PDF.print_paper_data
1
print.printer_Adobe_PDF.print_paper_height
11.00
print.printer_Adobe_PDF.print_paper_size_type
0
print.printer_Adobe_PDF.print_paper_size_unit
0
print.printer_Adobe_PDF.print_paper_width
8.50
print.printer_Adobe_PDF.print_reversed
false
print.printer_Adobe_PDF.print_scaling
1.00
print.printer_Adobe_PDF.print_shrink_to_fit
true
print.printer_Adobe_PDF.print_to_file
false
print.printer_Adobe_PDF.print_unwriteable_margin_bottom
0
print.printer_Adobe_PDF.print_unwriteable_margin_left
0
print.printer_Adobe_PDF.print_unwriteable_margin_right
0
print.printer_Adobe_PDF.print_unwriteable_margin_top
0
print.printer_HPdeskjet5600series.print_bgcolor
false
print.printer_HPdeskjet5600series.print_bgimages
false
print.printer_HPdeskjet5600series.print_command
print.printer_HPdeskjet5600series.print_downloadfonts
false
print.printer_HPdeskjet5600series.print_edge_bottom
0
print.printer_HPdeskjet5600series.print_edge_left
0
print.printer_HPdeskjet5600series.print_edge_right
0
print.printer_HPdeskjet5600series.print_edge_top
0
print.printer_HPdeskjet5600series.print_evenpages
true
print.printer_HPdeskjet5600series.print_footercenter
print.printer_HPdeskjet5600series.print_footerleft
&PT
print.printer_HPdeskjet5600series.print_footerright
&D
print.printer_HPdeskjet5600series.print_headercenter
print.printer_HPdeskjet5600series.print_headerleft
&T
print.printer_HPdeskjet5600series.print_headerright
&U
print.printer_HPdeskjet5600series.print_in_color
true
print.printer_HPdeskjet5600series.print_margin_bottom
0.5
print.printer_HPdeskjet5600series.print_margin_left
0.5
print.printer_HPdeskjet5600series.print_margin_right
0.5
print.printer_HPdeskjet5600series.print_margin_top
0.5
print.printer_HPdeskjet5600series.print_oddpages
true
print.printer_HPdeskjet5600series.print_orientation
0
print.printer_HPdeskjet5600series.print_pagedelay
500
print.printer_HPdeskjet5600series.print_paper_data
1
print.printer_HPdeskjet5600series.print_paper_height
11.00
print.printer_HPdeskjet5600series.print_paper_size_type
0
print.printer_HPdeskjet5600series.print_paper_size_unit
0
print.printer_HPdeskjet5600series.print_paper_width
8.50
print.printer_HPdeskjet5600series.print_reversed
false
print.printer_HPdeskjet5600series.print_scaling
1.00
print.printer_HPdeskjet5600series.print_shrink_to_fit
true
print.printer_HPdeskjet5600series.print_to_file
false
print.printer_HPdeskjet5600series.print_unwriteable_margin_bottom
0
print.printer_HPdeskjet5600series.print_unwriteable_margin_left
0
print.printer_HPdeskjet5600series.print_unwriteable_margin_right
0
print.printer_HPdeskjet5600series.print_unwriteable_margin_top
0
privacy.cpd.siteSettings
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false

Moses
  • Top 10 Contributor
  • Moderator
120 solutions 1337 answers

Try Troubleshoot Firefox issues using Safe Mode and click on the option that says Disable all addons

Question owner

Already tried that. No change.

Moses
  • Top 10 Contributor
  • Moderator
120 solutions 1337 answers

Your Firefox settings and info are kept in a folder separate from the Firefox program, called your profile folder. Try creating a test profile, to see if the problem still occurs. See Use the Profile Manager to create and remove Firefox profiles

Question owner

Tried a new profile. Same problem.

Question owner

I tried uninstalling and re-installing FF 3.6.6 and then uninstalling and replacing it with 4.0beta. The program hangs under the following conditions (that I've found so far): Load pdf (I can no longer even view them) Click on "Tools>Options" Import bookmarks from an HTML file

This happens with a clean install of FF, no changes whatsoever to the default configuration.

On my home computers, FF works great, it's just here on my work machine. No coworkers have reported similar troubles with the same software. Is there a way I can figure out if another program is causing weird things to happen? Some diagnostic I can run that will indicate where FF is having trouble? Any assistance would be really appreciated.

Thanks in advance.

Question owner

I reverted to FF 3.5.10, which seems to be working.