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When I click on the Firefox icon, nothing happens. The page never opens.

Posted

When I click on the Mozilla icon, nothing happens. It does not open.

This happened

Every time Firefox opened

a few days ago

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; InfoPath.1; yie8)

Additional System Details

Application

  • User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; InfoPath.1; yie8)

More Information

There is not troubleshooting... It just doesn't open.

Shawn
  • Moderator
41 solutions 524 answers

One of your add-ons might be the culprit. Try running Firefox in Troubleshoot Firefox issues using Safe Mode. If that solves the problem, see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and possibly Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

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If that does not solve the problem, create a new profile Then, Recover your data from the old profile. See http://support.mozilla.com/en-US/kb/Recovering+important+data+from+an+old+profile