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When I click on the Firefox icon, nothing happens. The page never opens.

Posted

When I click on the Mozilla icon, nothing happens. It does not open.

This happened

Every time Firefox opened

a few days ago

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; InfoPath.1; yie8)

When I click on the Mozilla icon, nothing happens. It does not open. == This happened == Every time Firefox opened == a few days ago == == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; InfoPath.1; yie8)

Additional System Details

Application

  • User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; InfoPath.1; yie8)

More Information

There is not troubleshooting... It just doesn't open.

Shawn
  • Moderator
41 solutions 537 answers
One of your add-ons might be the culprit. Try running Firefox in [[Safe Mode]]. If that solves the problem, see [[Troubleshooting extensions and themes]] and possibly [[Troubleshooting plugins]] ~~~~~~~~~~~ If that does not solve the problem, [http://support.mozilla.com/en-US/kb/Managing+profiles#Creating_a_profile create a new profile] Then, Recover your data from the old profile. See http://support.mozilla.com/en-US/kb/Recovering+important+data+from+an+old+profile