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Mozilla Firefox 3.6.6 won't play Adobe Flash 10.1 media, video. Given this has been a continual problem (for years) between Mozilla and Adobe, what is the current solution for users to enable Flash 10.1 to operate within Firefox (it works well in IE and

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Adobe Flash 10.1 won't load media when using Mozilla Firefox 3.6.6. There are no errors. Both IE and Opera operate well with Flash 10.1. I contacted Mozilla chat support, but to no avail (person disconnected session after I mentioned that Flash 10.1 works well with my other browsers). Also, I've noticed Mozilla and Adobe have had similar problems after each upgrade of either Firefox or Flash (the internet has a long track record of user complaints going back to 2007 and later).

The key point is Mozilla bears the effects of the problems because users transition to other browsers (e.g., I now have configured my Opera browser as my primary browser, IE is second, and Firefox is on hold until Mozilla resolves Flash 10.1 compatibility issues).


This happened

Every time Firefox opened

In past two weeks, when Firefox no longer recognized an older version of Adobe Flash and requested I upgrade to 10.1.

User Agent

Opera/9.80 (Windows NT 5.1; U; en) Presto/2.6.30 Version/10.60

Adobe Flash 10.1 won't load media when using Mozilla Firefox 3.6.6. There are no errors. Both IE and Opera operate well with Flash 10.1. I contacted Mozilla chat support, but to no avail (person disconnected session after I mentioned that Flash 10.1 works well with my other browsers). Also, I've noticed Mozilla and Adobe have had similar problems after each upgrade of either Firefox or Flash (the internet has a long track record of user complaints going back to 2007 and later). The key point is Mozilla bears the effects of the problems because users transition to other browsers (e.g., I now have configured my Opera browser as my primary browser, IE is second, and Firefox is on hold until Mozilla resolves Flash 10.1 compatibility issues). == This happened == Every time Firefox opened == In past two weeks, when Firefox no longer recognized an older version of Adobe Flash and requested I upgrade to 10.1. == == User Agent == Opera/9.80 (Windows NT 5.1; U; en) Presto/2.6.30 Version/10.60

All Replies (20)

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@Phil (post from Fri 16Jul). Thanks for the feedback regarding plugin-container.exe. I think you’ve narrowed the problem.

I did a quick search about “plugin-container.exe” and found the internet abuzz regarding its interfering with Flash, crashing firefox browser, and jamming cpu (causing it to run near 100% capacity).

So, your temporary solution of using an older version of firefox seems reasonable (for those not wanting to use safari, opera, etc. in the inerim); after I read and test other solutions found via the search, I’ll share…

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@Phil (post from Fri 16Jul). Thanks for the feedback regarding plugin-container.exe. I think you’ve narrowed the problem.

I did a quick search about “plugin-container.exe” and found the internet abuzz regarding its interfering with Flash, crashing firefox browser, and jamming cpu (causing it to run near 100% capacity).

So, your temporary solution of using an older version of firefox seems reasonable (for those not wanting to use safari, opera, etc. in the interim); after I read and test other solutions found via the search, I’ll share…

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Have had the same issue since installing Firefox 3.6.6 - Flash content will just not play on certain web sites. There was no issue on previous versions of Firefox.

Fix, though probably not supported completely for much longer - Downgrade to Firefox 3.5.10 - Did it & everything now works again.

http://www.mozilla.com/en-US/firefox/all-older.html

How do we get this to the actual people at Mozilla who can address this issue? Seems like they are blaming the end user, asking us to run in "safe-mode", when in reality they have a bug that did not exist in earlier versions.

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"How do we get this to the actual people at Mozilla who can address this issue? "

Try using the Feedback form here: http://hendrix.mozilla.org/

IMO, you can get their attention by not using Firefox at all (even older versions); when "they" see a marked drop in Firefox usage for June, July, and August maybe they'll "see the light" and fix what's wrong. The usage statistics for Chrome keep climbing month by month so far this year, while Firefox's stats have been flat or even decreased for one month or another this year. Mozilla will get the picture if they see a huge drop in their stats for a month or two.

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kaj, did you try Diagnose Firefox issues using Troubleshoot Mode, as I said in my previous post?

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SOLUTION BELOW.

Phil was correct about the bug with the plugin file. Below are a source link and step-by-step procedures to resolve (it worked for me...at least so far visiting a couple of the sites that were not playing flash previously) as well as the source link:


http://forums.mozillazine.org/viewtopic.php?f=23&t=1907723


Posted May 26th, 2010, 6:20 pm Ok, I've figured out what's going on.

Basically, it's what I suspected all along. Firefox developers have started to add the code for process isolation for Plugins to Firefox 3.6. but it's not working properly yet. Whenever this process loads,however, the browser freezes.


First go to Tools , Add-ons , then Plugins and disable flash plugins ( including Shockwave for Director).


Then go type about:config in Firefox url bar, go past the warnings. Do Filter search "ipc" not quotes . You should see something like this:


For XP: dom.ipc.plugins.enabled;false dom.ipc.plugins.enabled.npswf32.dll;true dom.ipc.plugins.enabled.nptest.dll;true dom.ipc.plugins.timeoutSecs;10


For Linux: dom.ipc.plugins.enabled;false dom.ipc.plugins.enabled.libflashplayer.so;true dom.ipc.plugins.enabled.libnptest.so;true dom.ipc.plugins.timeoutSecs;10


To turn off the flash process isolation, change the second line: for XP (npswf32.dll) or for Linux (libflashplayer.so) to false and restart the browser. Then re-enable flash and the browser should be able to load flash pages and play flash video as usual.


For Firefox 3.7 (Minefield) users add second line: According to which OS you have.In about:config ,right click ,create new boolean, paste or type(second line above) and set to false restart the browser. Then re-enable flash and the browser should be able to load flash pages and play flash video as usual.

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kaj, thanks. this solution works just fine.

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@kaj

Any idea how to work this fix for Vista?

Chris,

I've tried using Safe Mode but it makes no difference.

Also tried vsn 3.6.7 just now but the issue still seems to be present.

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Weeks of TRASH = FIREFOX 3.66

All three of my computers have been totally worthless since I upgraded to FF3.66. Each are built/configured differently. Each has a different OS. Each has all the above problems. Crashes constantly, RAM & CPU usage on a Q9650 is always near 100%. After screwing around for days I finally came here and found out that I was among a very large and upset group of users. With the last few upgrade I've had minor problems with my selection of add-ons Firefox disabled them for a later fix. I found a new DL today, 3.67 so I installed it figuring the problem was addressed. After installation of 3.67 it still says it's 3.66??

I went to their site to find help from them and couldn't get anyplace until I came here and read about my problem. Thanks for giving me a clear head so I could find a good solution.

My solution was to remove all Mozilla/Firefox products and then install other browsing options. It felt funny because for the first time in years I had to use Microsoft Internet Explorer to find other options. My computer is problem free and fast as usual now.

I wonder how many other users have abandoned them due to this BS?? I for one will probably stick with my new choices now.

YES, Weeks of TRASH = FIREFOX 3.66

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kaj, I'm so glad to here that you found a solution. It sucks that you basically had to turn off the crash protection feature for flash videos to to work for you. Here's a video of a test I did with the URL you posted. http://ilias.ca/screencasts/flashcontainer.ogg

If you'd like, I can spend some time with you, to figure out why it wasn't working for you, but was working for me. That way, we don't have to tell other users to turn off a great feature; and instead have a more specific solution like "change this setting" or "disable this add-on".

According to Phil, the problem still occurs in Diagnose Firefox issues using Troubleshoot Mode (which starts Firefox with extensions and other things disabled). In Safe Mode, plugins are not disabled, so the fact that your solution includes disabling other plugins might be a clue.

I did some searching and found this case, which looks familiar. The solution there was to uninstall the Java Quick Start plugin. Is that something you have installed? If you disable it, does the problem go away?

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@Phil: I’m not aware of the steps for Vista (as I’m just relying on that link from another mozilla forum).

@Chris: I didn’t try the safe-mode. Regarding the temp. solution of disabling the plugin container, so far my firefox 3.6.6 has been working fine with flash 10.1. since the change. I didn’t adjust Java Quick Start; I only made the change to switch-off the plugin container.

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I am giving Google Chrome a go now instead.

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I had the same Flash problem and the solution of changing - dom.ipc.plugins.enabled.npswf32.dll;true - to false worked. THANK YOU!

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WOW thank you kaj for the solution you posted it actually worked for me! I have been pulling my hair out over this ever since 3.6.6 came out, but I tried the technique you posted and now I can finally watch videos on hulu, nbc, pbs, and bbc etc. like before. I hated having to go on IE just to watch a single video posted on a blog or web page, now I can use Firefox again. I hope they fix this in future versions so we don't have to use the manual fix every time, but at least their is a solution.

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Shame on Firefox. I was among the first to jump ship, when it came out, but since it's a downward spiral. THe only thing keeps me using it is the firefox add-on (i'm a developer)

Seriously chrome beats lazyfox easy.

Come on, you should know better!!

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If you turn off hardware acceleration in Flash, does that fix it? For instructions, see Flash videos won't play full screen. (don't let the article title fool you)

If that works, are you all using Nvidia graphics cards?

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I have just installed ff 3.6.7 and the problem is still there. I too was a firefox user but will have to set google chrome as my default browser

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When I try to use Google Videos or YouTube, videos will not load and website will not display properly.

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hello forum

i cant play any video thru firefox, but i can thru IE

its says i dont have flash installed but every time i try and load it, it doesnt work.


ps i have treid to post my own new thread on this, explaining it in greater detail but the email with the link hasnt come through so my post isnt in the forum.

thanks Kev

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