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Firefox 3.6.6 crashes all the time.

Posted

This is the 3rd message on this problem. I can't do my finances if firefox crashes every time i try to access my bank account. I loved your product----until now. I rum OS X 10.6.4

This is the 3rd message on this problem. I can't do my finances if firefox crashes every time i try to access my bank account. I loved your product----until now. I rum OS X 10.6.4

Additional System Details

Installed Plug-ins

  • -Runs Java applets using the latest installed versions of Java. For more information: Java Embedding Plugin. Run version test: Java Information.
  • Gecko default plugin
  • iPhoto6
  • Office Live Update v1.0
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Java Plug-In 2 for NPAPI Browsers
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.6
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 10.1 r53

Application

  • User Agent: Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.6; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6

More Information

Question owner

Same problem here, just since 3.6.6. Trying to download my PDF and quick files from my bank accounts. It's crashing every time. I've had to resort to a competing browser to get my data. Not a good thing at all!!

Same problem here, just since 3.6.6. Trying to download my PDF and quick files from my bank accounts. It's crashing every time. I've had to resort to a competing browser to get my data. Not a good thing at all!!

Question owner

I have been a user of Firefox for several years now, but this past 'upgrade' of Firefox 3.6.6 has me looking for another browser. I am doing nothing new, just working on Firefox with about three tabs open, and when I move from Firefox to a download, Firefox crashes.

Since I teach online, I am constantly opening Word docs - which, I must say, I have been doing for years now - without this problem.

If Firefox is not able to fix this, I'm done.

Mac 10.5.8

I have been a user of Firefox for several years now, but this past 'upgrade' of Firefox 3.6.6 has me looking for another browser. I am doing nothing new, just working on Firefox with about three tabs open, and when I move from Firefox to a download, Firefox crashes. Since I teach online, I am constantly opening Word docs - which, I must say, I have been doing for years now - without this problem. If Firefox is not able to fix this, I'm done. Mac 10.5.8

Question owner

I dont have to do a thing but open it and one minute later it crashes.

Crash reports go ignored.

Never had a problem with firefox.

Anyone suggest a browser in the interim?

I dont have to do a thing but open it and one minute later it crashes. Crash reports go ignored. Never had a problem with firefox. Anyone suggest a browser in the interim?

Question owner

I dont have to do a thing but open it and one minute later it crashes.

Crash reports go ignored.

Never had a problem with firefox.

Anyone suggest a browser in the interim?

3rd attempt to send this by the way - thats how quickly it crashes

I dont have to do a thing but open it and one minute later it crashes. Crash reports go ignored. Never had a problem with firefox. Anyone suggest a browser in the interim? 3rd attempt to send this by the way - thats how quickly it crashes

Question owner

I have the same issue; I get about a minute of surfing on Firefox then it crashes! AARGH!!!! I love Firefox (except for this recent problem). I am running a MacBook with Snow Leopard. Help!

I have the same issue; I get about a minute of surfing on Firefox then it crashes! AARGH!!!! I love Firefox (except for this recent problem). I am running a MacBook with Snow Leopard. Help!
Moses
  • Moderator
459 solutions 3607 answers

Mary,

Please give me the crash report ID. Press Command+ L to Go to the address bar then type about:crashes.

Copy and paste the entire page here and I will be able to figure out your problem

Mary, Please give me the crash report ID. Press '''Command+ L''' to Go to the address bar then type '''about:crashes'''. Copy and paste the entire page here and I will be able to figure out your problem

Question owner

I am experiencing something odd - not exactly the same but similar odd behavior and in one case, crashing during functional use of another site. 1-whenever I open my iGoogle homepage, which has been the same and worked fine for every other version of Firefox over past 3 years, the Firefox window opens with the scrollbar partway down, enough so that it cuts off the top of the page every time and I have to manually pull it up - VERY annoying for homepage use. This only seems to be on iGoogle -- I have to imagine that was somewhere in the test scripts. I am on Mac OS 10.6.4 and FF 3.6.6. 2- I was trying new RoboForm for Mac and am now wondering if bug I reported to them was yours vs theirs, my browser kept crashing when I got a certain pulldown menu in Roboform. I am with the others on this board - FF needs to be stable or I too will have to make a change.

I am experiencing something odd - not exactly the same but similar odd behavior and in one case, crashing during functional use of another site. 1-whenever I open my iGoogle homepage, which has been the same and worked fine for every other version of Firefox over past 3 years, the Firefox window opens with the scrollbar partway down, enough so that it cuts off the top of the page every time and I have to manually pull it up - VERY annoying for homepage use. This only seems to be on iGoogle -- I have to imagine that was somewhere in the test scripts. I am on Mac OS 10.6.4 and FF 3.6.6. 2- I was trying new RoboForm for Mac and am now wondering if bug I reported to them was yours vs theirs, my browser kept crashing when I got a certain pulldown menu in Roboform. I am with the others on this board - FF needs to be stable or I too will have to make a change.

Question owner

I use windows Vista. Firefox has always been stable until 3.6. (now 3.6.6) Now I can't use it because it seems to crash any time I open a page with animation/ video links in it. I'm now using Google Chrome. Seems fine on the same pages. Can't use Firefox on my banking site. How useful is that?

Phil

I use windows Vista. Firefox has always been stable until 3.6. (now 3.6.6) Now I can't use it because it seems to crash any time I open a page with animation/ video links in it. I'm now using Google Chrome. Seems fine on the same pages. Can't use Firefox on my banking site. How useful is that? Phil

Question owner

I disabled my quicktime plug-in.

Changed my javascript settings under Firefox > Preferences > Content > Enable JavaScript > and did not allow any scripts to change settings under "Advanced"

I have been going to several sites that have Flash (which crashed my Firefox before) and I still haven't crashed so far.

Hopefully this solves it.

I disabled my quicktime plug-in. Changed my javascript settings under Firefox > Preferences > Content > Enable JavaScript > and did not allow any scripts to change settings under "Advanced" I have been going to several sites that have Flash (which crashed my Firefox before) and I still haven't crashed so far. Hopefully this solves it.

Question owner

Found the answer! Download Firefox 3.5.10 Install and run after rebooting. Go to Tools Menu, Options and Advanced tab. Uncheck 'Automatically check for updates to' Firefox. Problem solved! I can now do online banking! Phil

Please do not link outside official Mozilla sites. Use www.mozilla.com for latest version or ftp.mozilla.org for old versions and nightly builds. -MJB
Found the answer! Download Firefox 3.5.10 Install and run after rebooting. Go to Tools Menu, Options and Advanced tab. Uncheck 'Automatically check for updates to' Firefox. Problem solved! I can now do online banking! Phil <blockquote>Please do not link outside official Mozilla sites. Use www.mozilla.com for latest version or ftp.mozilla.org for old versions and nightly builds. -MJB</blockquote>

Question owner

Same problem here starting with the 3.6.6. I disabled all my add-ins except for Ad-block Plus and it seems better.

Same problem here starting with the 3.6.6. I disabled all my add-ins except for Ad-block Plus and it seems better.

Question owner

for me, the moment i try to open my browser, i get a crash report screen where they prompt me to restart or quit firefox. the browser doesn't even open.

i double click the icon on my desktop and the crash report thing pops up almost immediately.

any ideas?

there hasn't been any such problem through my years of using firefox.

for me, the moment i try to open my browser, i get a crash report screen where they prompt me to restart or quit firefox. the browser doesn't even open. i double click the icon on my desktop and the crash report thing pops up almost immediately. any ideas? there hasn't been any such problem through my years of using firefox.

Question owner

Same thing here.

Firefox has something new with the Flash Player, but they don't get along well together. This new feature that "prevents crashing", but freezes the plugins is pointless, since it also freezes the Firefox as well and you have to go to the Task Manager to kil the process.

Since 3.6.3 nothing works... thx Philpq for the solution :D

Same thing here. Firefox has something new with the Flash Player, but they don't get along well together. This new feature that "prevents crashing", but freezes the plugins is pointless, since it also freezes the Firefox as well and you have to go to the Task Manager to kil the process. Since 3.6.3 nothing works... thx Philpq for the solution :D

Question owner

so what should i do?

so what should i do?

Question owner

Also having difficulty with firefox 3.6.6.

Hangs on opening and then crashes shortly afterwards (especially if video is playing). Plug-ins are up to date.

Also having difficulty with firefox 3.6.6. Hangs on opening and then crashes shortly afterwards (especially if video is playing). Plug-ins are up to date.

Question owner

Same issue. FF has crashed on me 3 times this morning.


Report ID

       	Date Submitted
     


   bp-3c2f6d96-44b9-4a68-95f2-a4c2e2100705	7/5/2010	12:01 PM

bp-d06312c1-dd59-4de4-ba51-d0f3a2100705 7/5/2010 11:45 AM bp-e3e26c2a-c413-4a84-90ee-1ccb62100705 7/5/2010 11:42 AM

Same issue. FF has crashed on me 3 times this morning. Report ID Date Submitted bp-3c2f6d96-44b9-4a68-95f2-a4c2e2100705 7/5/2010 12:01 PM bp-d06312c1-dd59-4de4-ba51-d0f3a2100705 7/5/2010 11:45 AM bp-e3e26c2a-c413-4a84-90ee-1ccb62100705 7/5/2010 11:42 AM

Question owner

I had trouble loading pdfs with 3.6.6. Following advice here went in and disabled shockwave, still no luck. However, when I disabled Windows Presentation Foundation 3.5.307291, I am now OK. Can load pdfs just fine. I am using Adobe 7 on Vista.

I had trouble loading pdfs with 3.6.6. Following advice here went in and disabled shockwave, still no luck. However, when I disabled Windows Presentation Foundation 3.5.307291, I am now OK. Can load pdfs just fine. I am using Adobe 7 on Vista.

Question owner

I have the exact same problem. Firefox constantly crashes (Firefox 3.6.6 and Mac os 10.6.4). I have tried everything from updating all plug ins, disabling add ons etc) Nothing seems to work. The problem exists since the last Firefox update to 3.6.6.

I have the exact same problem. Firefox constantly crashes (Firefox 3.6.6 and Mac os 10.6.4). I have tried everything from updating all plug ins, disabling add ons etc) Nothing seems to work. The problem exists since the last Firefox update to 3.6.6.
silkphoenix 91 solutions 1257 answers

Please read the following thread to see if the instructions help:


https://support.mozilla.com/en-US/forum/1/718158?

Please read the following thread to see if the instructions help: https://support.mozilla.com/en-US/forum/1/718158?

Question owner

Firefox 3.6.6- CPU usage goes very high and firefox becomes non responsive. always have to kill it.

Firefox 3.6.6- CPU usage goes very high and firefox becomes non responsive. always have to kill it.