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I lost all my add on that I had with Firefox when it was updated. I tried to reinstall them and I keep getting error messages. I lost Face Book , Google toolbar, Zynga tool bar , Mafia war and window live

This happened

Every time Firefox opened

== about two weeks ago

I lost all my add on that I had with Firefox when it was updated. I tried to reinstall them and I keep getting error messages. I lost Face Book , Google toolbar, Zynga tool bar , Mafia war and window live == This happened == Every time Firefox opened == about two weeks ago

Chosen solution

Try resetting the Extension Manager. With Firefox closed, rename the following files in your profile folder: extensions.cache extensions.ini extensions.rdf and compatibility.ini They'll be re-created when you open Firefox.

Note : Although unwanted files/folders can be deleted, renaming them is generally considered a safer option. This achieves the same result, but allows the user to retrieve any possibly required information from them later on. In the case above, rename the above 4 files as , 'extensionsOLD.ini', 'extensionsOLD.cache', 'extensionsOLD.rdf, 'compatibilityOLD.ini'

Making sure Firefox closed: http://kb.mozillazine.org/Kill_application Profile location: http://kb.mozillazine.org/Profile_folder You may need to show hidden files to locate your profile (W2K & WinXP): http://www.microsoft.com/windowsxp/us.../hiddenfiles.mspx

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Chosen Solution

Try resetting the Extension Manager. With Firefox closed, rename the following files in your profile folder: extensions.cache extensions.ini extensions.rdf and compatibility.ini They'll be re-created when you open Firefox.

Note : Although unwanted files/folders can be deleted, renaming them is generally considered a safer option. This achieves the same result, but allows the user to retrieve any possibly required information from them later on. In the case above, rename the above 4 files as , 'extensionsOLD.ini', 'extensionsOLD.cache', 'extensionsOLD.rdf, 'compatibilityOLD.ini'

Making sure Firefox closed: http://kb.mozillazine.org/Kill_application Profile location: http://kb.mozillazine.org/Profile_folder You may need to show hidden files to locate your profile (W2K & WinXP): http://www.microsoft.com/windowsxp/us.../hiddenfiles.mspx