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I keep getting the following message and crash - "plugin container for firefox has stopped working." How can I fix this?


Over the last few day the interent has been crashing with the following response - "plugin container for firefox has stopped working." Why and how can I fix this issue?

Chosen solution

If anyone wants to disable the plugin container, read this: http://support.mozilla.com/en-US/kb/The%20Adobe%20Flash%20plugin%20has%20crashed#Disable_hang_protection

Note that the above referenced KB article is about disabling the timeout and not about disabling the container process. To disable the container process you need to sett all dom.ipc.plugins.enabled prefs to false.

See http://kb.mozillazine.org/Plugin-container_and_out-of-process_plugins


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Additional System Details

Installed Plug-ins

  • -npmnqmp 989898989877
  • Office Plugin for Netscape Navigator
  • np-mswmp
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • Adobe Shockwave for Director Netscape plug-in, version 10.3
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Default Plug-in
  • Provides additional functionality on Facebook. See our web site for details.
  • Shockwave Flash 10.0 r45
  • iTunes Detector Plug-in
  • 4.0.50524.0
  • Rhapsody Player Engine Plugin
  • Java(TM) Platform SE binary
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers


  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv: Gecko/20100611 Firefox/3.6.4 (.NET CLR 3.5.30729)

More Information

Question owner

same problem with my computer firefox used to be really good but now its crashing so its cast a doubt now. when ever i go on a video firefox crashes

Question owner

I too have the same problem when using Google analytics, it crashes.

Question owner

I have both the plugin container message and video crashing as well.

Question owner

Me too - and I cannot access PDfs . . .

Question owner

I crash when in Face book

Question owner

I really like firefox but when you up grade it 2 times ago you have a glitch and nobody knows how to fix it if you cant fix it soon Im leaving finding something new

Question owner

on laptop for about 10 min then it crashes showing plugin container

Question owner

Same problem here. The problems started after the previous update. The problem is getting worse after Firefox updated itself a few days ago. I have 3.6.4

Question owner

same problem for me!!!!!!!!

Question owner

I'm having the same issue while trying to watch Hulu movies. I've tried the following:

-Uninstalling/Reinstalling latest Flash -Updating Quicktime player -Updating Java SE and RE -Increasing timestop to 30 seconds.

While it did slowly get better (finally loaded a movie on Hulu), my Flash plugin is still crashing FREQUENTLY on Hulu.com, and the overall picture quality of the videos I do get to work is horrendous. The FPS is choppy, and the picture is fuzzy. It's a far cry from what it was before the latest FF update.

We need a real fix, please!

Win 7, FF 3.6.4, Flash, Shockwave, QT

Question owner

I have the SAME issue...

please fix it FF. :(

Question owner

I am having the same issues. Give us our old version until you get this fixed. Signing into all my sites really sucks and doing it 5-10 times a day since the new update makes it worse....

Question owner

same problem here when watching videos...crashes the the adobe palyer stuffa dn comes up with the stupid messege :( They best fix this quick!

  • Top 10 Contributor
  • Moderator
3195 solutions 24389 answers

You can disable the Plugin Container for Flash in 3.6.4 to see if that solves your crashes. Instructions for disabling it are in this posting. https://support.mozilla.com/en-US/forum/1/706123#threadId706192

Question owner

In the last few days I too have been getting a lot of adobe flash plug in crash messages! I can not stay on farm ville more than 10 minutes before having to refresh or leave out!(this is NOT happening on other game sites !?? I have upgraded all the required plug ins! This has to be in there new upgrade ! please fix this!!

Question owner

Same problem here. Firefox keeps freezing, sometimes for 5 minutes, then either starts working again really slowly or I get the plug-in error crash. This last time I copied what windows said about the error. This is the info: Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	plugin-container.exe
 Application Version:
 Application Timestamp:	4c12b3be
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.0.6002.18005
 Fault Module Timestamp:	49e03821
 Exception Code:	c0000005
 Exception Offset:	00048b02
 OS Version:	6.0.6002.
 Locale ID:	1033
 Additional Information 1:	ca4b
 Additional Information 2:	0db6cc4f646c2246ddf8a462e3add7af
 Additional Information 3:	5b21
 Additional Information 4:	e5b7e758762c24b02e09abea0b4585f4

Don't know what it means or if it will help solve the issue, but thought I would share it.

All I know is that I am about to do something I never thought I would, switch to Chrome.

  • Top 10 Contributor
  • Moderator
10742 solutions 96657 answers

Firefox 3.6,6 is out to increase the timeout (dom.ipc.plugins.timeoutSecs) to 45 seconds (if you haven't changed it yourself already). So you can update Firefox to see if that helps.

Bug 574905 – Increase hang detector timeout

Question owner

This is insane already if everyone here and everyone I know is having this same problem why is it not being fixed??? Everyone along with me has the crash in all games we play in FaceBook and I open my task manager to see this new thing Firefox added with last update using an average of 85% of all my power. If we can not remove it Firefox does nothing to fix it nor let us know they are even trying after swearing and telling everyone to switch to Firefox for a few years now I am leaving Firefox behind. This aggravation is not worth it, its time to switch browsers and maybe totally remove Firefox... catofmagic

Question owner

Same error message when i try and load up my WP blog! This is dire coz this is my work blog which i need to access to view the changes i'm making as i'm only just setting it up so i can move from blogger, PLEASE HELP!

Question owner

I have the same problem